McDonald's

3.4
1296 reviews
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Business Details

6935 N 9th Ave, Pensacola, FL
32504, United States
(850) 478-9656
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
6935 N 9th Ave, Pensacola, FL
32504, United States

Hours

Reviews

3.4
1,296 reviews
5 stars
473
4 stars
211
3 stars
229
2 stars
107
1 star
276

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff is mixed; while some customers praised friendly and attentive service, others reported rude behavior and poor communication.

Food Quality

Many customers expressed dissatisfaction with food quality, citing issues like cold or stale items, incorrect orders, and poor preparation.

Wait Times

Numerous reviews mentioned long wait times, particularly in the drive-thru, leading to frustration among customers.

Cleanliness

Some customers noted that the location was clean and well-maintained, while others reported unsanitary conditions.

Pricing Concerns

Several reviews highlighted dissatisfaction with rising prices and perceived value for money.
  • JF
    Jamison friar
    3 days ago
    1.0
    They had made my coffee wrong and the food smelled wrong when I opened it up. I had called the manager to explain and I’m already frustrated at this point. She was very rude and not even helpful. She wanted me too bring the food back 🤣with receipt. And I’m jsut like ma’am that gross too even consider bringing food back into a restaurant when it’s already gone out the window. At that point it’s 13$ but I wanted my coffee with extra Carmel and vanilla. And the food to smell and taste right. But the way it was off putting with the smell.. definitely wasn’t going to eat it. So I jsut threw it away. I’m not going back to this location. Just because of the way she had handled it… I get working in the restaurant industry is not for the weak hearted. But at the same time I wasn’t even rude or cussing. Was I frustrated? yes.. but that was no excuse to even be rude when I wasn’t just tryna get my food made the right way.
  • RR
    Rob
    Nov 12, 2025
    1.0
    The black guy working at the window tonight taking orders at 730 tonight rude and shouldn’t be working there and he gets the orders wrong everytime we go there
  • CA
    Cheryl Allen
    Nov 12, 2025
    2.0
    Most of the staff dont bother to speak except for KD she is the only one who is friendly. Dont bother to order fresh to order French fries greasy and limp cheese isn't even melted on burger. This has happened multiple times. On a postive note I loved the frappe im done with This McDonald's and I wont order any food from any McDonald's.
  • BL
    brian lamarque
    Nov 9, 2025
    1.0
    Terrible service. It took over half an hour to get a 10-piece nugget meal for me granddaughter. I finally had to ask for it. When I got home there was a mcrib in the 10 piece nugget box. I will not go back to this McDonald's.
  • A2
    Angelina 22
    Oct 29, 2025
    1.0
    Since you’re closed before 12 am may as well update your hours for the public
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Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in Pensacola, FL?

McDonald's in Pensacola is open daily from 5:00 AM to midnight, with extended hours until 1:00 AM on Fridays and Saturdays.

During what hours is the drive-thru available at this McDonald's location?

The drive-thru operates daily from 5:00 AM to midnight, extended until 1:00 AM on Fridays and Saturdays.