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McDonald's

3.4
(1312 reviews)

Business Details

6935 N 9th Ave, Pensacola, FL
32504, United States
(850) 478-9656
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
6935 N 9th Ave, Pensacola, FL
32504, United States

Hours

Reviews

3.4
1,312 reviews
5 stars
478
4 stars
212
3 stars
231
2 stars
106
1 star
285

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted rude and unprofessional staff, leading to poor customer experiences.

Order Accuracy

Many customers reported incorrect orders and issues with food preparation, indicating a lack of attention to detail.

Food Quality

Several reviews mentioned food being cold, undercooked, or not fresh, contributing to dissatisfaction.

Speed of Service

Customers frequently complained about long wait times in both drive-thru and in-store, impacting overall satisfaction.

Cleanliness

Some reviews noted cleanliness issues within the restaurant, affecting the dining experience.
  • LM
    lilly matthews
    Feb 22, 2026
    1.0
    paid for 4 bbq sauces and only received 3 and tried to get another one and the girl in the back was saying it was in the bag going off, terrible customer service!! they gave us cold fries too🤯
  • LY
    Lisa York
    Feb 16, 2026
    5.0
    Kylon (sp?) is such a positive person. I stop by to get coffee and hash-browns most mornings, & his smile and kind, helpful attitude put a positive spin at the beginning of my day :) Really makes a difference when I’m facing a tough day. Thanks!
  • TC
    TAVARUS CARTER
    Feb 6, 2026
    5.0
    MS. T was awesome!!! Her customer service was flawless
  • SD
    Scot Dixon
    Jan 19, 2026
    5.0
    The drive through line moved very quickly, and both the cashier and the person serving the food were polite and very professional. That's rare in today's fast food world. This is the best McDonald's I've been to in a while.
  • LC
    Lyndsey Craft
    Jan 16, 2026
    3.0
    I ordered a bacon egg and cheese biscuit meal with a medium orange juice. The biscuit was hard and the hash brown was very under cooked. I was in my way to work so I couldn't turn around to have it replaced. I did receive good friendly costumer service

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in Pensacola, FL?

McDonald's in Pensacola is open daily from 5:00 AM to midnight, with extended hours until 1:00 AM on Fridays and Saturdays.

During what hours is the drive-thru available at this McDonald's location?

The drive-thru operates daily from 5:00 AM to midnight, extended until 1:00 AM on Fridays and Saturdays.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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