Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported extremely poor service, including long wait times, rude staff, and incorrect orders.
Food Quality
Many reviews highlighted issues with food quality, including cold items, incorrect orders, and unsatisfactory preparation.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty floors and bathrooms, which contributed to a negative dining experience.
Staff Attitude
Feedback indicated a lack of professionalism and poor customer service skills among staff, with many customers feeling disrespected or ignored.
Management Issues
Customers expressed concerns about management's responsiveness and effectiveness in addressing service and food quality problems.
RW
Ronnie Wideman
4 days ago
1.0
I ordered steak and I got a sausage patty.
AM
Aaron Miles
Nov 13, 2025
5.0
Got exactly what I wanted food was fresh and hot. Fast and friendly service
CW
Chris Williams
Oct 23, 2025
1.0
Slooooooow service. I saw 20 minutes to get breakfast at curbside. Nobody came out. I walked in and they hadn’t started on my order. About a dozen people working. No apology. No care in the world. So much for “fast” food. Oh and the link they put on these comments to “look into it” means absolutely nothing. McDonald’s could care less about customer service or fixing issues.
JJ
Jasamine
Oct 11, 2025
5.0
This McDonalds is mine and my children’s go to fast food spot I have 6 kids so we go inside most of the time since they have a play place and I will admit all 6 of my kids together in one room it gets really loud and hectic and yet the McDonalds employees never come to me with any issues they are always very sweet and understanding of how kids can be when they’re playing and having fun the employees are also very patient and respectful to me and my children. When an employee brings our order to the table they come with a smile and for the most part I believe all of them that have brought my order out they read my order back to me before handing it to me and walking Away they also ask us if we need anything else or if we are good to go …..
I had to add this to my review
I can not for the life of me remember the woman’s name that helped me out when my son accidentally dropped his drink inside the main lobby right in front of the drink machine I went to ask for some assistance I had no problem with cleaning the mess up myself since it was my child that did it but this sweet young woman came back out to me with the mop and bucket and still wearing a smile as I’m being so embarrassed apologizing repeatedly to her she said it wasn’t a problem at all and that mistakes happen she even thanked me for offering to clean up the mess and she looked at my son and told him that it was okay accidents happen and asked if he would like to have a new cup I wish I could remember her name
GK
Gavin Kalaluhi
Oct 11, 2025
1.0
Literally the worst mcdonalds ive ever been to. Ordered though the app and the line for the drive through was 7 cars long on both lanes. I get its a saturday and its busy but stayed in line with no movement from the cars for 10 mins, so i decided to go inside since i ordered through the app. Apparently even though they had my food done and was waiting i still had to go through the drivethrough....craziness. this is also after me waiting 10 mins at the counter before someone finally came up to ask if i needed help. Just to find out i had to wait in the drive through lane again...i get it i deserve thag i suppose but the service was horrendous here and i am guessing it is because they are severely understaffed and overworked. Nothing against the employees there but their management or owners are absolutely atrocious. Ive also been sitting at this drive through for 30 mins after waiting 10 mins in line and 10 mins inside so 50 mins at mcdonalds so far and counting!! If i didnt pay already through the app i would have left by now....not making that mistake again.
What are the regular operating hours for McDonald's at 6003 Mobile Hwy, Pensacola?
McDonald's at 6003 Mobile Hwy, Pensacola, is open daily from 5:00 AM to midnight, with extended hours until 1:00 AM on Fridays and Saturdays.
What are the delivery hours for this McDonald's location?
Delivery is available from 5:30 AM to 11:30 PM Sunday through Thursday, and until 12:30 AM on Fridays and Saturdays.
What are the drive-through hours at this McDonald's?
The drive-through is open from 5:00 AM to midnight Sunday through Thursday, extending to 1:00 AM on Fridays and Saturdays.
What services does this McDonald's offer for pick-up and delivery?
This location offers curbside pickup, delivery including same-day delivery, and no-contact delivery options.
How can I order McDonald's online from this location?
You can order online via their delivery URL at https://mcdonalds.order.online/business/-5579 or use the McDonald's App available on Apple App Store and Google Play Store.
What payment options are accepted at this McDonald's?
Accepted payment methods include American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Does this McDonald's have a drive-thru service?
Yes, this McDonald's location features a drive-thru service for convenient ordering and pick-up.
Are there other fast food restaurants near this McDonald's?
Yes, you can find neighbors like KFC, Popeyes® Louisiana Kitchen, Culver's, Burger King, and Whataburger, providing additional dining options in the area.
What nearby services can help with package delivery or shipment?
Nearby, there's a UPS Access Point location which serves as a convenient courier and shipping center for your delivery and mailing needs.
Are there nearby attractions or services useful for customers visiting McDonald's?
Customers can visit nearby places like Planet Fitness for workouts, Winn-Dixie for grocery shopping, or Walgreens and CVS Pharmacy for pharmacy and convenience store needs before or after their meal.