McDonald's

3.4
2360 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
6003 Mobile Hwy, Pensacola, FL
32526, United States

Hours

Reviews

3.4
2,360 reviews
5 stars
853
4 stars
433
3 stars
410
2 stars
198
1 star
466

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported extremely poor service, including long wait times, rude staff, and incorrect orders.

Food Quality

Many reviews highlighted issues with food quality, including cold items, incorrect orders, and unsatisfactory preparation.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty floors and bathrooms, which contributed to a negative dining experience.

Staff Attitude

Feedback indicated a lack of professionalism and poor customer service skills among staff, with many customers feeling disrespected or ignored.

Management Issues

Customers expressed concerns about management's responsiveness and effectiveness in addressing service and food quality problems.
  • RW
    Ronnie Wideman
    4 days ago
    1.0
    I ordered steak and I got a sausage patty.
  • AM
    Aaron Miles
    Nov 13, 2025
    5.0
    Got exactly what I wanted food was fresh and hot. Fast and friendly service
  • CW
    Chris Williams
    Oct 23, 2025
    1.0
    Slooooooow service. I saw 20 minutes to get breakfast at curbside. Nobody came out. I walked in and they hadn’t started on my order. About a dozen people working. No apology. No care in the world. So much for “fast” food. Oh and the link they put on these comments to “look into it” means absolutely nothing. McDonald’s could care less about customer service or fixing issues.
  • JJ
    Jasamine
    Oct 11, 2025
    5.0
    This McDonalds is mine and my children’s go to fast food spot I have 6 kids so we go inside most of the time since they have a play place and I will admit all 6 of my kids together in one room it gets really loud and hectic and yet the McDonalds employees never come to me with any issues they are always very sweet and understanding of how kids can be when they’re playing and having fun the employees are also very patient and respectful to me and my children. When an employee brings our order to the table they come with a smile and for the most part I believe all of them that have brought my order out they read my order back to me before handing it to me and walking Away they also ask us if we need anything else or if we are good to go ….. I had to add this to my review I can not for the life of me remember the woman’s name that helped me out when my son accidentally dropped his drink inside the main lobby right in front of the drink machine I went to ask for some assistance I had no problem with cleaning the mess up myself since it was my child that did it but this sweet young woman came back out to me with the mop and bucket and still wearing a smile as I’m being so embarrassed apologizing repeatedly to her she said it wasn’t a problem at all and that mistakes happen she even thanked me for offering to clean up the mess and she looked at my son and told him that it was okay accidents happen and asked if he would like to have a new cup I wish I could remember her name
  • GK
    Gavin Kalaluhi
    Oct 11, 2025
    1.0
    Literally the worst mcdonalds ive ever been to. Ordered though the app and the line for the drive through was 7 cars long on both lanes. I get its a saturday and its busy but stayed in line with no movement from the cars for 10 mins, so i decided to go inside since i ordered through the app. Apparently even though they had my food done and was waiting i still had to go through the drivethrough....craziness. this is also after me waiting 10 mins at the counter before someone finally came up to ask if i needed help. Just to find out i had to wait in the drive through lane again...i get it i deserve thag i suppose but the service was horrendous here and i am guessing it is because they are severely understaffed and overworked. Nothing against the employees there but their management or owners are absolutely atrocious. Ive also been sitting at this drive through for 30 mins after waiting 10 mins in line and 10 mins inside so 50 mins at mcdonalds so far and counting!! If i didnt pay already through the app i would have left by now....not making that mistake again.

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 6003 Mobile Hwy, Pensacola?

McDonald's at 6003 Mobile Hwy, Pensacola, is open daily from 5:00 AM to midnight, with extended hours until 1:00 AM on Fridays and Saturdays.

What are the delivery hours for this McDonald's location?

Delivery is available from 5:30 AM to 11:30 PM Sunday through Thursday, and until 12:30 AM on Fridays and Saturdays.