McDonald's

Reviews

• MS

  Marshall Slade

  2 days ago
  1.0
  On November 21, 2025 I purchased a Quarter Pounder with cheese, large fries, and a drink at your location at 7915 N Davis Hwy, Pensacola, FL. At the kiosk I intended to order a Double Quarter Pounder with cheese, but the order I received was incorrect. I did not open or consume the food. After my order was delivered to my table I notified the employee who brought the tray that I intended to order a double and that I was willing to pay the difference for the additional patty. The employee thumped the order sheet on my tray, said “you ordered a single,” and walked away. When I again attempted to explain I was willing to pay the difference, she ignored me and went to get a manager. I then approached the counter and spoke with the manager (wearing a purple shirt). I explained the situation, that I had ordered the wrong item at the kiosk by mistake, and that I was willing to pay for the additional patty. I also expressed concern about how the employee had handled the delivery. The manager dismissed my request and stated the employee had felt threatened by my “tone.” I attempted to clarify that I had not been angry and only wished to pay for the additional item and resolve the matter, but the manager continued to attribute hostile intent to me. The manager then accused me of personally accusing her of being racist, publicly berated me in front of staff and customers, and ordered me to leave the premises. I informed her I would leave if I were refunded for the incorrect order. The manager refused to issue a refund and told me I could not remain in the store. I was forcibly excluded from the premises without receiving a refund. I never touched the food. When law enforcement became involved, the manager provided information to deputies that I believe was inaccurate. I will preserve and disclose evidence of the entire interaction, including the attached receipt, witness information, and any available video. As a result of the manager’s conduct I suffered emotional distress and was denied the customer service and refund to which I was entitled. I believe the conduct described may violate Florida’s public‑accommodation and anti‑discrimination provisions (see Fla. Stat. §§ 760.02, 760.07, 760.08) and that knowingly providing false statements to law enforcement may be actionable (see Fla. Stat. § 837.05), among other remedies.
• TA

  Tina Ackerman

  Nov 10, 2025
  1.0
  Absolutely.Horrible sat there for fifteen minutes, not a single car moved and only three cars in the drive through.Don't know what they're doing.They need to figure it out, though.I'll find somewhere else to eat
• KK

  Karl

  Nov 1, 2025
  1.0
  I placed a mobile order before arriving, spoke to the drive-thru speaker at 5:17pm, and finally received my food 5:44pm. I sat at the window for at least 15min. Someone had been filling drinks, but never acknowledged me. Someone else finally walked over, looked at the food bags, saw it was mine, tried to hand it to me meaning my food had been sitting there the ENTIRE time I had been at the window. I wish I could be exaggerating. The drink was wrong, but at least I got new fries, after I asked about the food just sitting there.
• BB

  ben

  Nov 1, 2025
  5.0
  Excellent customer service from Ms.April. Give her a raise ASAP!!
• JL

  Jennifer Luthye

  Oct 13, 2025
  3.0
  Well.... i mean i know we are reducing food quantities, but this is crazy lol. At least I got a free Mc double in my.mcdonalds game piece...just ordered, havent taken a single fry out. And I double checked the bag incase ether just dumped it in. All I ordered was a drink and fries, nothing else. So it's kinda noticable... just order smalls yall, you spend less and get more 🤣

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