McDonald's

3.6
2363 reviews
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Business Details

2120 W Fairfield, Pensacola, FL
32505, United States
(850) 432-9602
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2120 W Fairfield, Pensacola, FL
32505, United States

Hours

Reviews

3.6
2,363 reviews
5 stars
965
4 stars
457
3 stars
425
2 stars
177
1 star
339

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, incorrect orders, and poor customer service, including rude staff and lack of acknowledgment at the counter.

Food Quality

Many reviews highlighted inconsistent food quality, with complaints about cold or poorly prepared items, as well as issues with missing components in orders.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty tables and floors, which detracted from their dining experience.

Positive Staff Interactions

Despite the negative feedback, some customers praised specific staff members for their friendliness and excellent service, indicating that there are positive experiences to be had.
  • CG
    Chantisa Grice
    3 days ago
    3.0
    Seemed not to care about customers, manager wasn't wearing gloves serving food had an attitude when asked to put them on to give food
  • SB
    Scott Brown
    Dec 25, 2025
    1.0
    McDonald's website said it was open. It was closed. It's fine to be closed, but don't explicitly say that you're open if you're closed.
  • MT
    Michael Tillman
    Dec 24, 2025
    1.0
    Another example of taking no pride in your work or product. Waited 15 minutes to get cold hastily thrown together breakfast burritos and coffee made the wrong way. Then another 5 minutes trying to get the right coffee. Very sad the standard of service these days.
  • TP
    Taranda Poindexter
    Dec 24, 2025
    2.0
    The prices are ridiculous now, 7.00 for a kid size double burger with 2 tiny tomatoes and few shreds of lettuce and Luke warm fries and a syrupy dr. pepper, use to be 3.50 not long ago!!!!
  • NN
    Newagephotoz Newagephotoz
    Dec 5, 2025
    1.0
    Just left the restaurant. After using the kiosk because McDonald's doesn't want to pay employees to work the front counter. After an ordering and waiting in line we proceed to ask for the order is they said they never received it because we decided to pay cash instead of credit. If the machine doesn't take cash why is that an option? Why did the order not proceed to go to the back of the kitchen and it be made and we pay at the front. Didn't receive my order we left because we had to go back to work on lunch break. I will never again eat another McDonald's
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Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 2120 W Fairfield, Pensacola?

McDonald's at 2120 W Fairfield is open daily from 6:00 AM to 11:00 PM.

When is the drive-thru service available at this McDonald's location?

The drive-thru is open daily from 5:30 AM to 11:00 PM.