Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.3
1,657 reviews
5 stars
544
4 stars
286
3 stars
280
2 stars
173
1 star
374
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported slow service and long wait times, with many expressing frustration over incorrect orders and poor customer interactions.
Food Quality
Several reviews highlighted issues with food quality, including cold or burnt items, missing ingredients, and overall dissatisfaction with the freshness of the food.
Staff Attitude
While some customers praised individual staff members for their friendliness, many others noted rudeness and a lack of attentiveness from employees.
Management Issues
Numerous reviews pointed to poor management practices, including inadequate staffing and failure to address customer complaints effectively.
Cleanliness
There were mixed reviews regarding cleanliness, with some customers noting dirty tables and unsanitary conditions.
- JMJohn MartellNov 14, 20252.0Worse service I ever had
- CWCourtney WilsonNov 13, 20255.0Great employees helpful
- TGThomas GasperlinOct 28, 20255.0Honestly, for a mcdonalds or fast food in general, this was one of my better experiences. The young lady who worked the front while I was there was extremely nice and honestly made me feel like I was at a normal sit-down spot. She asked if everything tasted okay, asked if we needed anything else, just overall a super charming young woman who literally didnt need to do that. As a visitor from California just trying to slam a burger, this young lady made me feel like a valued customer. I know it sounds crazy, but she was very genuine. I'm sorry I didnt get your name ma'am, but i visited on Saturday the 25th of October around 1050am if that helps identify her.
- ACAlex CarlanOct 26, 20251.0I go here often because it’s close to my house but they get my order wrong almost every time and the service is SLOW
- WCWho CaresOct 23, 20251.0I put a order via app & paid, upon giving the code 3 times at drive through the person kept on telling me to give it 5 to 15 minutes because they didn't get the order? I canceled the order via the app drove next door to Circle K.
Frequently Asked Questions About McDonald's
What are the regular dining hours for McDonald's at 13145 Sorrento Rd, Pensacola?
McDonald's is open daily from 5:00 AM to 11:00 PM, except on Friday and Saturday when it stays open until midnight.
When is the drive-through service available at this McDonald's location?
The drive-through is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.
Does this McDonald's offer delivery services?
Yes, delivery is available from 5:00 AM to 10:30 PM every day.
What options are available for ordering ahead at this McDonald's?
You can order using the McDonald's App available on iOS and Android, or through their online ordering links for pickup or delivery.
What types of payment does McDonald's at this location accept?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Does this McDonald's location provide services like WiFi and mobile ordering?
Yes, services include DriveThru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Is there a drive-through service at the McDonald's on Sorrento Rd?
Yes, this location features a drive-through for convenient service.
What popular places are near this McDonald's that customers might visit before or after their meal?
Nearby places include Ascension Sacred Heart Health Center at Perdido, Pizzalute Italian Restaurant, and Dollar General for shopping needs.
How can customers visiting Ascension Sacred Heart Health Center benefit from this McDonald's location?
Patients and visitors to Ascension Sacred Heart can easily access McDonald's for quick meals or delivery during their visit to the health center nearby.
If someone is at the Perdido Auto Spa, how convenient is it to stop by McDonald's?
Perdido Auto Spa is close by, making it convenient to grab food or drinks at McDonald's while waiting for auto services.