Brand Certified
McDonald's
3.2(1625 reviews)
Certified by McDonald's • Mar 01, 2026
Business Details
13145 Sorrento Rd, Pensacola, FL
32507, United States
Certified by McDonald's • Mar 01, 2026
(850) 492-3864
Certified by McDonald's • Mar 01, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Mar 01, 2026
About
Certified by McDonald's • Mar 01, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Mar 01, 2026
Hours
Certified by McDonald's • Mar 01, 2026
Reviews
3.2
1,625 reviews
5 stars
528
4 stars
274
3 stars
274
2 stars
169
1 star
380
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported slow service, long wait times, and incorrect orders, leading to frustration.
Food Freshness
While some customers enjoyed hot and fresh food, many others complained about cold, stale, or improperly prepared items.
Staff Attitude
Feedback varied on staff friendliness; some praised individual employees for their kindness, while others reported rudeness and lack of attention.
Cleanliness
Several reviews highlighted cleanliness issues, including dirty tables and unsanitary conditions.
- CCCourtney4 days ago1.0The worst !!!!!!!!!!!!!!!!!! The oconners really need to come lay their own eyes on their investment!!!
- KSKati S4 days ago1.0This place is a joke the blonde hair manager would rather smoke cigarettes my order was a small coke an it took her 20 minutes to make a coke no wonder she works at McDonalds
- JMJacob Maciel5 days ago5.0Very romantic, snack wraps good too
- YWyolanda walkerFeb 8, 20264.0Excellent. We were the 1st Customers at 6 am Excellent Service!
- NGNatasha GuernseyFeb 6, 20265.0I went through the drive-through with my son. And the young lady Ms. Lisa, recognized my son. And asked how my dad was doing. Because my dad and my son would always have grandpa and grandson. And what better place to spend it at McDonald’s. So it was wonderful and heartwarming to see this young lady. Remember my son and my dad and the little bond they share together.
Frequently Asked Questions About McDonald's
What are the regular dining hours for McDonald's at 13145 Sorrento Rd, Pensacola?
McDonald's is open daily from 5:00 AM to 11:00 PM, except on Friday and Saturday when it stays open until midnight.
When is the drive-through service available at this McDonald's location?
The drive-through is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.
Does this McDonald's offer delivery services?
Yes, delivery is available from 5:00 AM to 10:30 PM every day.
What options are available for ordering ahead at this McDonald's?
You can order using the McDonald's App available on iOS and Android, or through their online ordering links for pickup or delivery.
What types of payment does McDonald's at this location accept?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Does this McDonald's location provide services like WiFi and mobile ordering?
Yes, services include DriveThru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Is there a drive-through service at the McDonald's on Sorrento Rd?
Yes, this location features a drive-through for convenient service.
What popular places are near this McDonald's that customers might visit before or after their meal?
Nearby places include Ascension Sacred Heart Health Center at Perdido, Pizzalute Italian Restaurant, and Dollar General for shopping needs.
How can customers visiting Ascension Sacred Heart Health Center benefit from this McDonald's location?
Patients and visitors to Ascension Sacred Heart can easily access McDonald's for quick meals or delivery during their visit to the health center nearby.
If someone is at the Perdido Auto Spa, how convenient is it to stop by McDonald's?
Perdido Auto Spa is close by, making it convenient to grab food or drinks at McDonald's while waiting for auto services.
Brand Certified Facts from McDonald's
McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
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- Legal business name
- Hours of operation
- Phone number
- Official website