Brand Certified
McDonald's
3.4(1682 reviews)
Certified by McDonald's • Mar 01, 2026
Business Details
123 E Nine Mile Rd, Pensacola, FL
32534, United States
Certified by McDonald's • Mar 01, 2026
(850) 463-6589
Certified by McDonald's • Mar 01, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Mar 01, 2026
About
Certified by McDonald's • Mar 01, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Mar 01, 2026
Hours
Certified by McDonald's • Mar 01, 2026
Reviews
3.4
1,682 reviews
5 stars
589
4 stars
334
3 stars
273
2 stars
134
1 star
352
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.
Cleanliness
Multiple reviews highlighted dirty conditions in the restaurant, including unsanitary bathrooms and greasy floors.
Food Quality
Many customers experienced issues with cold or incorrect food orders, with some mentioning food poisoning.
Staff Performance
While some employees received praise for going above and beyond, many reviews criticized the overall competence and attitude of the staff.
- RMRebecca Myrick3 days ago4.0I just love their ice cream cone. I seriously go here at least 3 times a week, specifically for an ice cream cone! Ughhhh, no brand of vanilla compares.... believe me, IVE SEARCHED!
- JMJoseph Moore5 days ago1.0I’ve been to this location at least 15 times over the course of 2years no exaggeration when they’ve told me their ice cream machine is down… lazy, lying employees and they are rude
- S_S _Feb 15, 20265.0The manager was nice but this employee went above & beyond during my visit! RELAYSHA M made sure the food was done around the same time so everything was hot! I ordered 40 chicken nuggets, 7 cheeseburgers & 3 large fries for my Godkids Valentine's day. THANK YOU RELAYSHA YOU DESERVE A RAISE/PROMOTION!
- DHDevil HunterJan 28, 20261.0Very bad service!! They feel like why this guy came to order now🤡
- SHSavannah HugginsJan 18, 20262.0Made two different orders through the drive thru and they forgot our drinks on our first order and only gave us 1 10 piece of chicken nuggets when I paid for a 20 piece and they had a bad attitude with that. Next order our quarter pounders weren’t quarter pounders just regular burgers. Didn’t want to deal with the bad service so I just left. Bad management and they weren’t even busy. Go to a different McDonalds.
Brand Certified Facts from McDonald's
McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
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- Legal business name
- Hours of operation
- Phone number
- Official website