Krispy Kreme

4.3
3619 reviews

About

Donut ShopCoffee ShopFast Food RestaurantDessert Shop
Stop by your nearest Krispy Kreme Doughnuts for all your favorite sweet treats. Experience the iconic Original Glazed® Doughnut hot off the line during hot light hours, a moment that's pure magic. Sundays bring Cinnamon Roll Sundays, a weekly tradition of sweet cinnamon-infused pastries. Our exciting and delicious collections celebrate seasons, holidays and flavors, ensuring there's always something new to indulge in. Don’t forget to get some of our all-new coffee worthy of our doughnut. Order online for pick up or delivery or come see us at Krispy Kreme Pensacola.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Krispy Kreme
980 N Ninth Ave, Pensacola, FL
32501, United States

Hours

Reviews

4.3
3,619 reviews
5 stars
2,511
4 stars
482
3 stars
204
2 stars
136
1 star
286

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees received praise for being friendly and helpful, many reviews highlighted rude and unprofessional behavior from staff.

Product Quality

Customers frequently reported issues with stale or cold donuts, particularly when the 'Hot Now' sign was on, leading to disappointment.

Cleanliness

Several reviews mentioned cleanliness issues, including dirty floors and unsanitary conditions, which detracted from the overall experience.

Order Accuracy

Numerous customers experienced problems with incorrect orders, including missing items and wrong charges, contributing to frustration.

Staff Attitude

A significant number of reviews noted that staff appeared unhappy or disinterested, impacting the overall customer experience negatively.
  • VB
    Very Blessed
    2 days ago
    4.0
    Great doughnuts. Just lower prices..economy is bad enough
  • BG
    Brandie G
    Nov 13, 2025
    4.0
    8 PM and only the drive thru was available. A small wait and they were sold out of a lot. Delicious hot chocolate and donuts. Card machine seems really slow
  • RR
    Rick Romanelli
    Nov 9, 2025
    1.0
    Wow. 7am on a Sunday and sold out of every worthwhile donut. Including the hot fresh off the belt glazed made daily. This is the third annoying experience I’ve had in the past month. Sold four dozen to the lady in front of me with zero donuts made to back up the popular ones that this woman bought out. Seems as though this store just does not care about itself or us customers anymore. Staff, quality, you name it. Should just shut it down. Or maybe try caring about the place again like it used to feel like you did? Relocate, get bigger do better, something!! Extremely frustrated and disappointed long time customer.
  • MH
    Michelle Hoffman
    Nov 3, 2025
    5.0
    Loved the view to watch the doughnuts being created on the conveyor line! Doughnuts are delicious and personnel were very grinding and helpful!
  • HT
    Haylee Thompson
    Oct 19, 2025
    1.0
    Came to the drive through on oct. 19th around noon. The white female working drive through needs better manners. First off, when taking my order the sound coming from the microphone made the worker sound masculine, so after I ordered and was asked “would that be all” I responded “yes sir” I was quickly and rudely informed “I’m not a man and pull up to the second window”. I immediately apologized and felt completely embarrassed with the situation only to be met with silence on the other end. I then pulled up to the window and was met with “what did you order?” Not a “hi” or anything. She also didn’t bother to tell me how much it cost, I had to ask her and after I would say “thank you” I was met with no response from her. Just plain rude! Sorry I made a mistake but still manners are a must for customer service. Btw you still got my order wrong I just didn’t want to go back to deal with the ugliness. Krispy just lost a costumer.

Frequently Asked Questions About Krispy Kreme

What are the standard operating hours for Krispy Kreme in Pensacola?

Krispy Kreme Pensacola is open daily from 6:00 AM to 10:00 PM, with extended hours until 11:00 PM on Fridays and Saturdays.

When is Krispy Kreme's drive-through available?

The drive-through at Krispy Kreme Pensacola operates from 6:00 AM to 10:00 PM daily, extended to 11:00 PM on Fridays and Saturdays.