Business Details
About
Donut ShopCoffee ShopFast Food RestaurantDessert ShopKrispy Kreme
Stop by your nearest Krispy Kreme Doughnuts for all your favorite sweet treats. Experience the iconic Original Glazed® Doughnut hot off the line during hot light hours, a moment that's pure magic. Sundays bring Cinnamon Roll Sundays, a weekly tradition of sweet cinnamon-infused pastries. Our exciting and delicious collections celebrate seasons, holidays and flavors, ensuring there's always something new to indulge in. Don’t forget to get some of our all-new coffee worthy of our doughnut. Order online for pick up or delivery or come see us at Krispy Kreme Pensacola.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
4.3
3,632 reviews
5 stars
2,518
4 stars
482
3 stars
205
2 stars
136
1 star
291
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor service, with staff being rude, unhelpful, or indifferent to their needs.
Product Availability
Frequent complaints about being out of popular donut varieties, particularly the classic glazed, during peak hours.
Cleanliness
Several reviews mentioned unsanitary conditions in the store, including dirty floors and unkempt staff.
Quality of Donuts
While many customers enjoyed the donuts, there were reports of receiving cold or stale products.
Positive Experiences
Some customers highlighted friendly staff and enjoyable experiences, particularly when the hot donuts sign was on.
- SMSydney MartinJan 3, 20261.0Worst Krispy Kreme ever. Got to speaker and lady was rude from the start. Asked for 2 separate orders and she didn’t understand. I then asked for New York Cheesecake, didn’t have it. Ok fine, asked for something else, didn’t have it. And we did that 5 times instead of her listing out the ones she didn’t have. We ended up with three donuts, Maple, Kreme Filled and Fudge brownie. One look at the fudge brownie and we mistaked for an anus. Didn’t even know what our total was, so we handed her 12$ cash. Handed us everything with an attitude and didn’t say anything.
- ZMZachary MelvinDec 28, 20255.0Whoever the young man from Mississippi is, give him a raise! Took my experience from a one star to a five. He was kind, professional and extremely customer service minded.
- CJCraig JohnsonDec 27, 20252.0I purchased 6 doughnuts, cashier told me it would be 11 bucks . I was charged 15,49. When trying to call and talk to someone, no one answered the phone. So this is what they do now OVER CHARGE FOR POOR SERVICE.
- JTJay TeaiDec 18, 20251.0Lazy staff that wont wait on you ( at least on This day) . 2 customers in store and guy behind counter just standing there never asked to help me. Go to Dunkin' , they care about the customers
- GGGuest GuestNov 29, 20251.0I never leave bad reviews, but to say I am disappointed is an understatement. We have used the Cervantes Krispy Kreme for years for our kids birthday dozens for their classes or stopped for an after school treat. We do not live near this store and traveled today from the Nine Mile location when that store was sold out of the Peanuts donuts. My family loves Snoopy, and I was trying to surprise them this morning. I traveled down to the Cervantes location, and it was not clean. The girl at the counter truly seemed annoyed with all the customers and me even when I said I appreciated her and thanked her. I am also pretty sure that she was not wearing gloves. There was a line to the door and the other young man working seemed like he couldn’t be bothered to help. I didn’t see the donuts until I got home. She had put her finger in some, different decorations had fallen off when she put the donuts in, and an extra 3 glazed I got had other broken donut parts attached to them from the conveyer. Again, I never write bad reviews, but we don’t even want to eat the donuts, and what was supposed to be a treat and surprise was a $20 mostly thrown out disappointment. The Nine Mile location was pristine, and the girl was friendly. Take the extra few minutes and go to that location. You won’t be disappointed and neither will your kids. Krispy Kreme, please do better. The picture doesn’t even show all the finger prints. Two donuts were ok.
Frequently Asked Questions About Krispy Kreme
What are the standard operating hours for Krispy Kreme in Pensacola?
Krispy Kreme Pensacola is open daily from 6:00 AM to 10:00 PM, with extended hours until 11:00 PM on Fridays and Saturdays.
When is Krispy Kreme's drive-through available?
The drive-through at Krispy Kreme Pensacola operates from 6:00 AM to 10:00 PM daily, extended to 11:00 PM on Fridays and Saturdays.
Can I order doughnuts and coffee for delivery? What are the delivery hours?
Yes, Krispy Kreme offers delivery daily from 6:15 AM to 9:45 PM, and until 10:45 PM on Fridays and Saturdays.
Does Krispy Kreme offer dine-in service? If so, what are the hours?
Yes, dine-in is available from 6:00 AM to 10:00 PM daily, extended to 11:00 PM on Fridays and Saturdays.
What are the pickup hours if I want to order ahead and collect?
Pickup is available from 6:00 AM to 9:45 PM daily, with extended hours until 10:45 PM on Fridays and Saturdays.
What types of payment does Krispy Kreme Pensacola accept?
They accept American Express, Cash, Discover, MasterCard, and Visa.
What is the address and contact number of Krispy Kreme in Pensacola?
The address is 980 N Ninth Ave, Pensacola, FL 32501. The main phone number is +1 850-438-4639.
Are there convenient places to park when visiting Krispy Kreme?
Yes, there is free street parking and a free parking lot available near Krispy Kreme Pensacola.
Which nearby locations can I visit before or after enjoying at Krispy Kreme?
Nearby places of interest include McDonald's for additional dining options, Walgreens for convenience shopping, and Pensacola Korean Methodist Church for community engagement.
How can nearby services like Rockitcoin or ATM locations be helpful when visiting Krispy Kreme?
Visitors can use nearby ATM services like Rockitcoin or LibertyX Bitcoin ATM for convenient currency exchange or cash access while at or near Krispy Kreme.