Krispy Kreme

3.9
1242 reviews

About

Donut ShopCoffee ShopFast Food RestaurantDessert ShopKrispy Kreme
Stop by your nearest Krispy Kreme Doughnuts for all your favorite sweet treats. Experience the iconic Original Glazed® Doughnut hot off the line during hot light hours, a moment that's pure magic. Sundays bring Cinnamon Roll Sundays, a weekly tradition of sweet cinnamon-infused pastries. Our exciting and delicious collections celebrate seasons, holidays and flavors, ensuring there's always something new to indulge in. Don’t forget to get some of our all-new coffee worthy of our doughnut. Order online for pick up or delivery or come see us at Krispy Kreme Pensacola.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Krispy Kreme
1730 E 9 Mile Road, Pensacola, FL
32514, United States

Hours

Reviews

3.9
1,242 reviews
5 stars
750
4 stars
148
3 stars
80
2 stars
56
1 star
208

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff and long wait times, particularly in the drive-thru.

Product Availability

Many reviews highlighted issues with product availability, including being out of popular donuts and not having fresh options.

Food Quality

Several customers expressed disappointment with the quality of donuts, noting they were often stale or not fresh despite the 'hot' sign being on.

Cleanliness and Atmosphere

While some customers praised the cleanliness and friendly staff, others reported disorganization and a lack of positive atmosphere.
  • RR
    Raychill Royer
    5 days ago
    5.0
    Drive through experience was very pleasant. 😀
  • RH
    ricki haugen
    Dec 24, 2025
    5.0
    Went in on Christmas Eve so my family would have a surprise on Christmas morning. Restaurant was clean, employees were excellent and very kind. They said they had some sort of malfunction with their glazing machine so they were playing catch up. We received fresh donuts and incredible service at this location even though it was the busiest I’ve ever seen them. They handled it very well!
  • MM
    Merica McDowell
    Dec 13, 2025
    1.0
    Just got a dozen donuts from Krispy Kreme as we drove off we were going to eat one every one of them were ice cold they were out of chocolate glazed and the flashing light was on we'll never go back
  • PG
    P G
    Dec 13, 2025
    3.0
    We love Krispy Kreme. However, we were very disappointed in this location. It appeared disorganized, the people that worked there were not happy, and the service was poor. While the doughnuts were good, they have been better. We won’t be back.
  • SB
    Sherri Butcher
    Nov 29, 2025
    1.0
    Very disappointed ordered my donuts two dozen online paid extra for the specialty donuts and go to pick them up they're going to tell me they are out of the donuts I ordered but yet they can't take it off the internet so I drove over to pick them up and got ripped off money and had to take donuts I didn't want

Frequently Asked Questions About Krispy Kreme

What are the delivery hours for Krispy Kreme in Pensacola?

Delivery is available Monday through Thursday and Sunday from 6:15 AM to 9:45 PM, and on Friday and Saturday from 6:15 AM to 10:45 PM.

When can I use the drive-through service at Krispy Kreme?

The drive-through is open from 6:00 AM to 10:00 PM Monday through Thursday and Sunday, and until 11:00 PM on Friday and Saturday.