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Krispy Kreme

3.9
(1259 reviews)

Business Details

1730 E 9 Mile Road, Pensacola, FL
32514, United States
(850) 760-5107
https://site.krispykreme.com/fl/pensacola/1730-e-9-mile-road

About

Donut ShopCoffee ShopFast Food RestaurantDessert ShopKrispy Kreme
Stop by your nearest Krispy Kreme Doughnuts for all your favorite sweet treats. Experience the iconic Original Glazed® Doughnut hot off the line during hot light hours, a moment that's pure magic. Sundays bring Cinnamon Roll Sundays, a weekly tradition of sweet cinnamon-infused pastries. Our exciting and delicious collections celebrate seasons, holidays and flavors, ensuring there's always something new to indulge in. Don’t forget to get some of our all-new coffee worthy of our doughnut. Order online for pick up or delivery or come see us at Krispy Kreme Pensacola.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Krispy Kreme
1730 E 9 Mile Road, Pensacola, FL
32514, United States

Hours

Reviews

3.9
1,259 reviews
5 stars
757
4 stars
148
3 stars
80
2 stars
58
1 star
216

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported poor service, including rude staff and long wait times, particularly in the drive-thru.

Product Availability

Many reviews highlighted frequent shortages of popular donuts and a lack of fresh options, leading to customer dissatisfaction.

Cleanliness and Atmosphere

Some customers noted that the location was clean and had friendly staff, but this was inconsistent across reviews.

Food Quality

Several customers expressed disappointment with the freshness and quality of the donuts, often describing them as stale or cold.
  • OR
    Ounce of Respect
    3 days ago
    1.0
    Always out of the speciality/seasonal donuts, yet online ordering never makes mention of this. Met with rude attitude in the drive-thru several different times. This location has developed a reputation for itself and the franchise owners should be ashamed.
  • SM
    Sarah McMurray
    6 days ago
    1.0
    Every single time I come and order raspberry filled they never have any all the doughnuts up front aren't even in the right spot everything is mislabeled should put put of stock online if they dont have it waste of time and money this has happened the last 4 times I've came
  • CN
    cheryl norris
    Feb 6, 2026
    1.0
    Came into store waited 10 min was never acknowledged, left and will not be back.horrible service!!!!!!
  • AL
    Amy Lynn
    Jan 30, 2026
    1.0
    Customer service at this place was horrible. We will not be back after the last visit! The staff is so lazy, so rude, and if we didn’t place the order online, we would have just left. Thankfully if we want donuts, there are two Maynard's donuts shops on 9 mile!
  • CD
    Chase Durbin
    Jan 21, 2026
    1.0
    We went through the drive through for the new winter seasonal donuts, after ordering we pulled up to a barely open window and was met with a blank stare. The lady was pretty rude. We asked if we could scan our app, she said "no but give me your number", as we started to give her our phone number she yelled "hold on" and walked away (with our card). She came back, literally tossed the box of donuts into our car and shut the widow. We checked to see if our order was correct, suprise suprise, it wasn't. We asked the lady about the missing seasonal donuts and she said "we out". She didn't mention that while we ordered, nor did she say anything when we first pulled up to the window. Hands down, the worst Krispy Kreme I have ever been to.

Frequently Asked Questions About Krispy Kreme

What are the delivery hours for Krispy Kreme in Pensacola?

Delivery is available Monday through Thursday and Sunday from 6:15 AM to 9:45 PM, and on Friday and Saturday from 6:15 AM to 10:45 PM.

When can I use the drive-through service at Krispy Kreme?

The drive-through is open from 6:00 AM to 10:00 PM Monday through Thursday and Sunday, and until 11:00 PM on Friday and Saturday.

Brand Certified Facts from Krispy Kreme

Krispy Kreme partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Phone number
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