CS
Christopher Stewart
Sep 27, 2025
I normally don’t leave negative reviews, but this experience left me disappointed enough that I feel like it needs to be shared. I ordered the #15, expecting the usual quality that Jimmy John’s is known for. Unfortunately, when I opened my sandwich, I realized that nearly a quarter of it was just plain bread. No meat, no toppings, no condiments—literally nothing but an empty piece of roll.
At first, I thought maybe the filling had just slid down or shifted in the wrapper, but after pulling it apart, it was clear that it had simply been made that way. It was frustrating to take a bite and get absolutely nothing—just dry bread. When you’re hungry, looking forward to a meal, and paying full price for it, that kind of oversight really stands out.
Mistakes happen, I get that. But what disappointed me most was that this is such a simple detail that should never have been missed. Jimmy John’s usually prides itself on being “freaky fast” and consistent, but speed shouldn’t come at the expense of quality or attention to detail. I wasn’t looking for anything fancy—just a complete sandwich I paid for.
I’m not writing this to bash the staff, but to point out that experiences like this are exactly what can turn loyal customers away. I hope management takes this seriously and reminds their team to slow down just enough to double-check what they’re handing out. A small mistake on your end creates a big disappointment on ours.
I’ve always liked Jimmy John’s, and I would love to keep supporting the brand, but experiences like this make me think twice. Hopefully this feedback helps improve things, because customers deserve better than paying for a sandwich that’s missing a big chunk of what makes it a sandwich in the first place.