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Jimmy John's

4.0
(270 reviews)
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Business Details

5331 N Palafox St, Pensacola, FL
32505, United States
(850) 912-4711
https://locations.jimmyjohns.com/fl/pensacola/sandwiches-3323.html

About

Sandwich Restaurant

Location

Jimmy John's
5331 N Palafox St, Pensacola, FL
32505, United States

Hours

Reviews

4.0
270 reviews
5 stars
154
4 stars
47
3 stars
27
2 stars
7
1 star
35

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers expressed dissatisfaction with the quality and portion sizes of the sandwiches, describing them as skimpy, overpriced, and poorly made.

Customer Service

Feedback on customer service was mixed; while some praised friendly staff, others reported rude interactions and issues with order accuracy.

Operational Issues

Several reviews highlighted problems with the restaurant's operational efficiency, including long wait times, incorrect orders, and inconsistent hours.

Cleanliness

While some customers noted cleanliness and a pleasant dining environment, others reported unsanitary conditions.
  • BM
    Bonnie Moore
    Feb 24, 2026
    5.0
    Great food & service
  • GG
    GinaOnTheGo
    Feb 21, 2026
    1.0
    Pissed! Got home after waiting in drive thru for 12 minutes (that was after I ordered only 5 minutes before) with one customer ahead of me (who got his food within 4minutes. I get home and mys son opens his sandwich and it’s been burned so bad he can’t eat the bread. It was too far to drive to take it back but she knew exactly what she wrapped in that paper. I will never go back to this location again. As I pulled out of the parking lot I got a test saying it’s ready!
  • AM
    A2B Moving
    Jan 25, 2026
    1.0
    It's insulting what they serve to customers. It's not even enough to fill up a child. Not recommended
  • SA
    Smash Atoms
    Jan 25, 2026
    1.0
    They serve extremely skimpy sandwiches. You pay 8 bucks for one piece of lunch meat that doesn't even fit the entire sandwich. When they hand you the sandwich its featherweight. Complete ripoff
  • DM
    Doug M.
    Dec 11, 2025
    1.0
    This is the third time I've made an online order to this Jimmy John's at this location and they don't have any bread. I don't know what they're doing with their bread but this is the third time, and it is completely unacceptable.This place is complete and total garbage!!!!
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