Dunkin'

3.2
692 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Pensacola, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
720 N Navy Blvd, Pensacola, FL
32507, United States

Hours

Reviews

3.2
692 reviews
5 stars
249
4 stars
96
3 stars
80
2 stars
56
1 star
211

What are people saying?

AI-generated from recent customer reviews

Customer Service

Service quality is inconsistent; some staff are friendly and efficient, while others display rudeness and lack of professionalism.

Product Quality

Many customers reported issues with stale or poorly made donuts and drinks, leading to dissatisfaction.

Staffing Issues

Frequent complaints about being understaffed, resulting in slow service and unavailability of menu items.

Cleanliness

Concerns raised about cleanliness in the store and food handling practices.

Management

Customers expressed a need for better management and training to improve overall service and product quality.
  • AB
    A Bell
    5 days ago
    5.0
    I got a cookie butter ice latte and a blueberry glazed donut. Wonderful and delicious! Unfortunately they were out of large cups but I settled for a medium, the ladies attitudes were absolutely outstanding, I felt very welcome here and enjoyed getting a treat from them! I’ll be back! Thanks girls!
  • JW
    Jasmin Williams
    Oct 21, 2025
    5.0
    ⭐️⭐️⭐️⭐️⭐️ Every visit to Dunkin’ is a great one, but Tonya, Diazyah, and Lisa make it amazing! Those ladies make my morning every day. They always greet me with smiles and have my order ready — a large iced coffee, three caramel and three vanilla with cream and sugar 😄. They always seem to make my coffee perfect every time. If I could give them a raise myself, I would! I mean, every morning they knock the line down — if there even is one — through the drive-thru. The food is always perfect and hot, and their customer service is just as good. Tonya especially goes above and beyond with her great attitude and attention to detail, and Diazyah and Lisa always keep things friendly and fast. These ladies truly make my mornings brighter and my coffee just right every time. 💕 – From the Large Iced Coffee, 3 Caramel & 3 Vanilla (with Cream & Sugar) Lady ☕✨
  • VM
    VALERIE MORGAN
    Oct 15, 2025
    3.0
    Average overall some days differ
  • JS
    Jim Scully
    Aug 26, 2025
    3.0
    Could not go inside the building... 9 in the morning and no signs..
  • BB
    brianna
    Aug 23, 2025
    1.0
    Everytime I go to this location my drink tastes very bad, I’ve also ordered pick up before for donuts and when I got to the window the staff member just said “no donuts” and handed me my receipt. Never was offered a refund.

Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' in Pensacola, FL?

Dunkin' in Pensacola, FL is open Monday through Friday from 4:30 AM to 8:00 PM, and on Saturdays and Sundays from 5:00 AM to 8:00 PM.

Does this Dunkin' location offer delivery and curbside pickup?

Yes, this Dunkin' offers both delivery and curbside pickup services.