Dunkin'

3.2
478 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Pensacola, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
9225 Pine Forest Rd, Pensacola, FL
32534, United States

Hours

Reviews

3.2
478 reviews
5 stars
196
4 stars
54
3 stars
42
2 stars
34
1 star
152

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff behavior is mixed; some customers praise friendly service while others report rudeness and poor treatment.

Product Quality

Inconsistency in food and drink quality reported, with some items being stale or poorly prepared.

Staffing Issues

Many reviews mention understaffing leading to slow service and long wait times.

Cleanliness

The store is generally described as clean, but some customers noted issues with cleanliness behind the counter.

Inventory Problems

Frequent reports of being out of popular items, including donuts and drinks.
  • BK
    Bill Kneeland
    Nov 12, 2025
    1.0
    Absolutely horrible customer service spend 20 dollars and then have to pay 27 cent for ice as I’m standing there still waiting on food that took forever and seeing as they don’t wear name tags I don’t know if it was the manager or not but she was absolutely horrible she was extremely rude and shouldn’t have said what she said. Wish it would let me do less than one star. Save your money and find a local coffee joint that Dunkin was a joke
  • BG
    Baylis Gatlin
    Nov 8, 2025
    3.0
    Love the coffee but they cant get my sandwich order correct! I asked for the chicken bacon sandwich and got a chicken & roasted pepper wrap!
  • AA
    Anjelica
    Oct 15, 2025
    5.0
    This is my go-to Dunkin I absolutely love the crew they always have smiles and if I didn't change up my coffee so much they would know my order as much as I go there 😁 My son's love saying hi to the girls at the window lol
  • KF
    Katherine Futral
    Oct 9, 2025
    5.0
    The guy in there today made my iced coffee just right. It was sooo good. The avocado toast was perfectly toasted as well.
  • MM
    Mel
    Aug 21, 2025
    5.0
    Went to this location yesterday...haven't been to Dunkin in quite a while, except out of state. Not impressed with service and consistency of drinks. Well, "April" at this location was over the top amazing and won me over, I thought she deserved this review, I will be back!! Thanks April, you are a real "bonus" to Pine Forest Dunkin!! Keep up the great work! :)

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' at 9225 Pine Forest Rd in Pensacola, FL?

Dunkin' is open daily from 5:00 AM to 8:00 PM.

Does this Dunkin' location offer delivery and curbside pickup services?

This Dunkin' offers both delivery and curbside pickup services.