Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Pensacola, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.3
545 reviews
5 stars
216
4 stars
79
3 stars
47
2 stars
45
1 star
158
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of experiences with customer service, ranging from friendly and helpful staff to rude and unresponsive employees.
Order Accuracy
Many customers reported issues with incorrect orders and missing items, leading to frustration and disappointment.
Wait Times
Customers frequently mentioned long wait times, both in-store and at the drive-thru, often with little justification for the delays.
Product Quality
There are complaints about the quality of food and drinks, including stale items and poorly made beverages, alongside some positive remarks about specific products.
Cleanliness and Management
Several reviews highlighted concerns about cleanliness and poor management, suggesting a need for better training and oversight of staff.
- AMAisha MoultrieNov 8, 20255.0Literally the best location I’ve visited. They are always so nice to my husband and myself. Today the manager actually walked our coffee out to the car when she seen our car pulling up. They always address my husband by his first name when he walks in. Just all around great customer service ! Reading some of these reviews, I think people expect service workers to be perfect like robots but we’re all human. Being kind and showing compassion is rare in today’s world so it’s a breath of fresh air. And to add, our coffee is always perfect !
- HShaylee stanfieldOct 23, 20251.0walked in for a doordash, there was a lady already waiting so i asked had she been helped? she said no because they’ve been back there talking. i had to loudly say “ excuse me “ to get their attention. she then proceeded to say she doesn’t have my order when i can clearly see it on the screen. whoever this is with the lip piercing is rude and i wouldn’t recommend coming here at night, day shift is better. 😊
- PDPatrick DwyerOct 6, 20253.0Short staffed but friendly. Wasn't worth the wait for food.
- JNJ NSep 24, 20251.0Absolute worst Dunkin in Pensacola. Placed a $60 order on the app, arrived 11 minutes later, and still waited 37 minutes because the worker said she was alone and had a bad attitude. They were out of items, replaced them with donuts, but everything tasted stale and crumbled like it was days old. Customer service was no help, and I never heard back from the franchise. Will never return.
- CCCasie CassarasSep 18, 20253.0I ordered on the app and sat in drive-through for five minutes because she put me on hold. There was one car behind me and no one else was being helped. The parking lot was literally Vacant . I asked if she could add caramel drizzle to my frozen coffee and she gave me such a hard time about it and said that it was the same as doing a swirl in my coffee. Well, that's not what I wanted. I wanted drizzle in my cup of iced coffee she then asked if I wanted whipped cream or cold foam. I told her no I just want caramel drizzle. I don't understand why it was so difficult or why she was so argumentative about it.she huffed and puffed and said the syrup and the drizzle were the same thing and it didn't show on the app as they had been out of it, but it was back in stock now.
Frequently Asked Questions About Dunkin'
What are the operating hours of Dunkin' in Pensacola, FL?
Dunkin' in Pensacola is open daily from 5:00 AM to 9:00 PM.
Does Dunkin' in Pensacola offer delivery services?
Yes, Dunkin' offers delivery service every day from 5:00 AM to 9:00 PM.
Can I place an order ahead of time at this Dunkin' location?
Yes, you can order ahead using the Dunkin' mobile app or online for a fast grab-and-go experience.
What types of meals are served at Dunkin' in Pensacola?
Dunkin' serves breakfast, brunch, and lunch, offering a variety of coffee, espresso, breakfast sandwiches, and donuts.
Does this Dunkin' location have a drive-thru?
Yes, this Dunkin' location features a drive-thru service for convenient ordering and pickup.
What are some popular drinks currently featured on Dunkin's holiday menu?
Try the new Cookie Butter Cloud Latte, returning Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher this holiday season.
Is Dunkin' in Pensacola suitable for families and children?
Yes, this location welcomes families and children and offers vegetarian options as well.
What are some nearby places to visit before or after stopping at Dunkin'?
You can visit Baskin-Robbins for ice cream, Bristol Home Furnishings for furniture shopping, or Arlene Williams Barbeque for a barbecue meal nearby.
Are there any convenient stores or gas stations near Dunkin'?
Yes, nearby options include Cumberland Farms, Tom Thumb, and TOM THUMB 142, where you can fill up on gas or shop for essentials.
Where can I find mobile phone stores close to Dunkin' in Pensacola?
The Cellphone Zone and AT&T Store are nearby mobile phone stores if you need telecommunications services.