Chipotle 9 Mile is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Numerous customers reported poor service, including long wait times, rude staff, and incorrect orders.
Food Quality
Many reviews highlighted issues with food quality, including cold meals, undercooked rice, and skimpy portions.
Cleanliness
Customers frequently mentioned the restaurant's cleanliness problems, including dirty tables and unsanitary conditions.
Item Availability
Several reviews noted that the restaurant often runs out of key ingredients, impacting the overall dining experience.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their friendliness and good service.
TR
Taleesha Rice
3 days ago
2.0
Awful. There should be no reason to be out of carne asada, adobo chicken, and queso at 6:30pm. It’s ridiculous and they love to give you small portions too. Some people even walked out because they were out of everything smh. The employees act like they’re clueless and it’s so unprofessional. I won’t be going back to this location ever.
SF
Strawberry Farms
Nov 11, 2025
1.0
I’ve been coming here for 3 years now hoping and praying it would get better every time. Long story short it hasn’t. The Manager that has the stature of a small garden gnome always has a bad attitude. I’ve witnessed her slamming things around all because she has to serve customers. Also the whole restaurant starts to soft clock out at about 10 o clock. Out of Chicken? Welp that’s too darn bad because we ain’t making anymore is the kind of attitude that this location gives off. You pretty much get treated like an inconvenience even though they are getting paid to be there. This review has been a long time coming. Chipotle you need to take a close look at this location and maybe hire some different people because the service is just straight up sad. A disabled grandma with no legs would probably serve me faster and have a better attitude than most the employees there.
BB
B Bb
Nov 11, 2025
5.0
I had started to avoid Chipotle everywhere because they had dried food and no fajita. However, I came early on nov 11 and i had my first good meal at Chipotle in a while. OUTSTANDING!
keep improving and no dried food. Stocked with Fajita. I will return more if u keep up.
EM
Erika Marroquin
Nov 2, 2025
1.0
We ordered our food online to avoid waiting in line, but ended up waiting anyway inside the restaurant, watching the crew disappear to the back having no one to work on assembling our order. When we arrived, there was no line and it wasn't busy. However, shortly after we sat down to wait for our order, a large crowd entered into the restaurant - possibly a high school or college sports team. We waited about 20 minutes for them to start preparing our order, during which time we saw them set aside a takeout order in a place that was not accessible for us to view the label or pick it up if it was ours. By then, the crew had begun working on the line that had formed. My husband immediately went to the counter to check if our order was ready. The crew told us it was not. We waited a little longer, and he went back to inquire again. This time, he saw them look at two containers behind them, grab them, and hand them to my husband, explaining, "Oh, here it is." The food was obviously cold, the rice was hard and it seemed questionable as to how fresh the food was as a whole. Despite our reservations, we believed that food industries value the quality of their food and how the food is handled/prepared. We take a lot of things into consideration and decided to sit down inside the restaurant and eat our meals. As soon as we left, my husband became very sick, experiencing projectile vomiting and what can only be described as food poisoning! Overall, our visit to this location was a bad experience, resulting in food poisoning, poor customer service and we will not be returning! So disappointed.
RB
Ruben Bautista
Oct 30, 2025
1.0
They didn't have any white rice or chicken ready had to wait then the rice was hard and the carne asada was poor quality definitely not the same quality as before not to mention the portion your better off cooking at home.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill at 9 Mile serve?
Chipotle 9 Mile is a fast-casual restaurant offering customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.
What are the opening hours for Chipotle Mexican Grill at 1674 E Nine Mile Rd?
Chipotle Mexican Grill at 9 Mile is open daily from 10:45 AM to 11:00 PM.
Does the Chipotle at 9 Mile offer pickup or delivery services?
Yes, this location offers in-store pickup services.
How can I order online from Chipotle Mexican Grill at 9 Mile?
You can order online via Chipotle's official website at https://order.chipotle.com/ or use their app available on the App Store.
Is Chipotle Mexican Grill at 9 Mile supportive of the LGBTQ community?
Yes, this Chipotle location welcomes LGBTQ customers and supports inclusivity.
What is the address and contact number for Chipotle Mexican Grill at 9 Mile?
Chipotle is located at 1674 E Nine Mile Rd, Pensacola, FL 32514. The main phone number is +1 850-417-8892.
Are there any dessert shops near Chipotle at 9 Mile?
Yes, Crumbl Cookies and Crumbl - Pensacola, both popular dessert shops, are nearby and perfect for a sweet treat before or after your meal.
Where can I get a haircut near Chipotle Mexican Grill at 9 Mile?
Sport Clips Haircuts of Pensacola - 9 Mile Road is a nearby hair salon and barber shop ideal for a quick haircut before or after visiting Chipotle.
Are there coffee shops near Chipotle at 9 Mile where I can relax?
Starbucks is a nearby coffee shop where you can enjoy coffee and relax, conveniently close to Chipotle at 9 Mile.
What other dining options are available near Chipotle Mexican Grill at 9 Mile?
Nearby dining options include Jersey Mike's Subs for sandwiches, Foosackly's for chicken, First Watch - Nine Mile for breakfast and brunch, and Schlotzsky's for sandwiches and delicatessen items.