Business Details
About
Mexican Restaurant
Chipotle Pensacola-Cordova Mall is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.4
769 reviews
5 stars
325
4 stars
122
3 stars
78
2 stars
62
1 star
182
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple reviews highlighted unsanitary conditions, including dirty tables, overflowing trash, and mold in the bathroom.
Service Quality
Customers frequently reported rude and unhelpful staff, with many experiences of poor communication and lack of attention to customer needs.
Order Accuracy
Numerous complaints about incorrect orders, missing ingredients, and inconsistent portion sizes were noted, leading to customer dissatisfaction.
Food Quality
Several reviews mentioned issues with food freshness, including old or improperly cooked items, and complaints about the quality of ingredients.
Management Issues
Many customers expressed concerns about poor management practices, including understaffing and lack of organization, contributing to a negative dining experience.
- CFChris Forth4 days ago1.0Worst chipotle I’ve ever been to and keep trying. They never have dressing or select sauces, tonight they ran out of chips UNLESS you ordered online. And every table was filthy. Had to clean our own table.
- SSSarinaJan 4, 20261.0Twice now I’ve gone and they have been completely out of one of the rices, one of the beans, certain salsas. There’s no food here because they’re always out of it. Tiny portions and long wait times. No utensils or juices, never stocked as seen in photo. The only good experience was when I came first thing in the morning and they actually had food. Disappointing overall.
- JRJahmiya RushJan 1, 20261.0This not about the workers its about the manager its only two chipotles in pensacola , meaning alot of customers during the day. WHY everytime i come they are out of ingredients its already not alot of options to CHOOSE FROM so once they’re out of something it makes you not even want the food no more , they didnt have “plain rice” but had cilantro rice…. Its annoying how the manager dont order enough food. Even the worker said HE DIDNT order enough FOOD they were out of beans i literally had to go home and revamp my bowl..manager needs to do better
- AHAlexis HigginsDec 23, 20251.0We ordered our food online with an 11:10 pickup. Food was not ready until 11:40 and was cold by the time we received it with missing ingredients. In the span of waiting at least 20 other people walked out as the line was not moving. We spent a lot of money on awful food and horrible service. Will not be returning.
- DMDani MarieDec 18, 20251.0Went in at 9:45 they close at 11 they all looked so annoyed we were there. Started to get our food the girl doing the to go ordered said she needed the queso so the manager grabbed it in front of us and said we can’t have it it’s for the to go orders…..and they won’t have any kore tonight then while trying to pay for the food I don’t even want anymore some girl comes in liked she friends with them talking about how her bowl was wrong and she needs a new one….they then made us stand there while they both talked to her instead of just letting us pay to leave.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill at Pensacola-Cordova Mall serve?
Chipotle serves customizable Mexican-inspired dishes like burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
What are the opening hours of Chipotle Mexican Grill at Pensacola-Cordova Mall?
Chipotle is open daily from 10:45 AM to 11:00 PM.
Does Chipotle at this location offer pickup or delivery services?
Yes, they offer in-store pickup services for your convenience.
How can I order food online from Chipotle at Pensacola-Cordova Mall?
You can order online via their website at https://order.chipotle.com/ or through the Chipotle app available on the Apple App Store.
Are there any rewards or loyalty programs available at Chipotle?
Yes, you can sign up for Chipotle Rewards to get exclusive offers and earn free food.
What is the address and contact number for Chipotle Mexican Grill at Pensacola-Cordova Mall?
The restaurant is located at 5100 N 9th Ave, Pensacola, FL 32504. You can reach them at +1 850-760-0558.
Is Chipotle Mexican Grill at Pensacola-Cordova Mall LGBTQ friendly?
Yes, Chipotle welcomes LGBTQ customers and promotes an inclusive environment.
What nearby shopping options are available around Chipotle at Pensacola-Cordova Mall?
Nearby shopping includes retailers like Justice (children's clothing), Aldo (fashion accessories and shoes), and Spencer's (clothing and gifts), perfect for a shopping trip before or after your meal.
Are there other dining options near Chipotle at Pensacola-Cordova Mall?
Yes, you can find eateries such as Woops! (French desserts), Zoës Kitchen (Greek and Mediterranean food), and Makuna Acai Bowls (smoothie and vegetarian cafe) close by for diverse dining experiences.
Can I find entertainment nearby Chipotle at Pensacola-Cordova Mall?
Yes, VR Adventure Zone offers virtual reality experiences nearby, providing a fun activity before or after your meal.