CAVA

4.4
1049 reviews

About

Mediterranean Restaurant
CAVA is a fast-casual Mediterranean restaurant serving feel-good food with customizable greens + grains bowls, salads, and pitas.

Location

CAVA
5100 N. 9th Ave., Pensacola, FL
32504, United States

Hours

Reviews

4.4
1,049 reviews
5 stars
822
4 stars
58
3 stars
42
2 stars
52
1 star
75

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers generally praised the food for being fresh and delicious, with specific mentions of favorites like the steak and pita chips.

Customer Service

Service quality is inconsistent; while some staff members like Gee and Jayla received high praise for their friendliness and attentiveness, others were reported as rude or unhelpful.

Cleanliness

Multiple reviews highlighted issues with cleanliness, including dirty dining areas and unsanitary conditions in the bathroom.

Order Accuracy

There are frequent complaints about order inaccuracies, such as missing items or incorrect portions.

Atmosphere

The atmosphere is generally described as pleasant, with some customers enjoying the cozy environment.
  • MG
    Miles Ganeb
    Nov 17, 2025
    5.0
    Gee was an absolute pleasure. Very professional and provided excellent service. Not only is the food delicious but you’re definitely getting the bang for your buck. I recommend a bowl with chicken and especially garlic dressing. Come check it out!!
  • TJ
    T J
    Nov 17, 2025
    2.0
    Ordered a bowl online with extra chicken totaling to 1000 calories. Bowl was halfway full. Ended up needing to get more food afterwards. Seems as if corporate was in the building too.
  • RG
    Ryan G
    Nov 13, 2025
    1.0
    Walked in at 8:40. They close at 10. I was turned away because they were “out of everything”. I sat in my car for about 10 minutes watching people walk in and walk out empty handed as well. All the employees were in closing mode- Mops in hand, not an ounce of sorrow just turning people away. Surely this isn’t up to Cava’s standards right? I’d love to hear from the general manager or owner about it. This actually left me dumbfounded.
  • UJ
    U Jones
    Nov 12, 2025
    5.0
    We had amazing customer service today with G, Kayla and Lay. I was a first time customer and G waked me thru the whole process and made amazing recommendations that I loved. Great personality and amazing customer service. Definitely recommend!!
  • DR
    David Rotach
    Oct 29, 2025
    3.0
    I've heard alot of hubbub about this place, so we tried it. I would liken it to subway, get in line. Tell them what you want as your bowl or wrap moves from station to station. I ordered some new menu item since I am not good at choosing from alot of items. When we got our food we looked for a table, lots of empty tables, most dirty. So I cleaned our table as best as I could with a napkin, then the chair, also dirty. Drinks are generic I would guess. It just said rootbeer. The food was okay. That's it. Not good, not bad. Just okay. No great flavor no horrible flavor, just okay. I have no idea what everyone was talking about.