Many customers praised the attentive and friendly service from staff, particularly highlighting specific servers like Sam and Aaron.
Food Quality
While some reviews praised the food as delicious and well-prepared, others criticized it for being bland or poorly cooked, indicating inconsistency in food quality.
Manager Interaction
Several reviews noted positive interactions with managers who went above and beyond to enhance the dining experience, although there were also complaints about unprofessional behavior from some managers.
Atmosphere
The restaurant was generally described as clean and cozy, making it a pleasant dining environment, though some customers mentioned noise levels and seating issues.
Order Accuracy
There were multiple reports of incorrect orders or missing items, suggesting a need for improvement in order accuracy.
MY
Miss New York
4 days ago
2.0
As you see, my JUMBO Z Ravioli are shimmery, but lack lustrt. They're as flat a pancakes.
The Italian salad was good & the other food "meh" even after arriving home I had to add some love.
Maybe that's what's missing here.
The ambiance is one of love, but every time I go I'm packed full of apologies.
Once, was the wrong food. Another, the food never arrived & the Mngr took over, and Once the wait staff never returned & even the team of host couldn't find them.
Would I recommend? Sure
Would I return? I do, but annually vs mthly. Enjoy
GE
GENE HURD (HURD REAL ESTATE&COMPANY)
Nov 6, 2025
5.0
Absolutely love chicken marsala they serve and the steak is incredible as well. Always great service with bread as a starter so you can start chewing upon arrival ...
GG
GiGi1
Nov 5, 2025
5.0
Attended the Wine Dinner w stag leap wines. Food was fantastic surprisingly great w wines. A shout out to the manager who insured everything ran smoothly and answered question and Eric and lady servers . A fabulous evening. Definitely will be back !! Congratulations on making this an event !!
VR
vickie raggard
Nov 3, 2025
3.0
Went to one of our favorite lunch spots after church yesterday. Our waitress was phenomenal! Service was quick and efficient! However, how, as an Italian restaurant, run out of meatballs? And no zucchini? How do you not have lasagna ready? How do you not degrease your soup before serving? The house salads that were ordered were not very good. The dressing tasted as though it had been watered down! My steak Marsala was tough as leather and my sausage lentil soup was mostly floating grease!I had to degrease my soup before I could try to eat it! YUCK! Carrabba’s you are better than this!! DO BETTER!
BW
Brian Wood
Oct 21, 2025
5.0
My wife and I visited this location recently for our 24th wedding Anniversary. We would come here early on in our marriage as a date night so it was a bit nostalgic as well. The service tonight from start to finish was exceptional!! This was probably the BEST dining 'experience' my wife and I have had. The waitress (wish I could remember her name) was great and the manager on duty, I believe his name was Dario was excellent!. He made our night with a special treat at the end of our meal. I cannot Thank the crew and manager here enough for making our Anniversary so memorable and wonderful. High praise should be given to Dario and the crew here.
Frequently Asked Questions About Carrabba's Italian Grill
What are the regular business hours of Carrabba's Italian Grill in Pensacola?
The restaurant is open Monday through Thursday from 11:00 AM to 10:00 PM, Friday and Saturday from 11:00 AM to 11:00 PM, and Sunday from 11:00 AM to 9:00 PM.
Does Carrabba's Italian Grill offer a happy hour? If so, when?
Yes, there is a happy hour every day from 4:00 PM to 6:00 PM.
What types of dining and service options are available at Carrabba's Italian Grill?
Is Carrabba's Italian Grill family-friendly and accessible?
Yes, the restaurant welcomes families and children, has a children's menu, high chairs, wheelchair accessible entrance, seating, parking, and restrooms, along with braille menus.
Does Carrabba's Italian Grill serve alcoholic beverages?
Yes, it serves liquor, beer, wine, and cocktails with a bar onsite.
How can I order food for delivery or pickup from Carrabba's Italian Grill?
You can order online for delivery or pickup at https://www.carrabbas.com/order/menu/pensacola, and choose options like in-store pickup, curbside pickup, no-contact delivery, or same-day delivery.
Where is Carrabba's Italian Grill located in Pensacola?
It is located at 311 North 9th Ave, Pensacola, FL 32502, USA.
Are there any gyms or fitness centers near Carrabba's Italian Grill?
Yes, nearby fitness venues include Fitness Impact Training - FIT and RTC Rumble Training Center, which you can visit before or after dining.
What local shops or cafes are near Carrabba's Italian Grill for additional activities?
Nearby are Cafe Single Fin, a coffee shop and American restaurant, and Rustique Antique, an antique and thrift store to explore.
Are there any other restaurants near Carrabba's Italian Grill?
Yes, nearby dining options include Jo's...As Always, Waffle House, Whataburger, and The Melting Pot for a variety of cuisines.