Baskin-Robbins

3.7
243 reviews

About

Ice Cream ShopDessert ShopCake Maker
Visit your local Baskin-Robbins at 4835 Mobile Highway, Pensacola, FL — your destination for premium ice cream, frozen desserts, and custom cakes. Baskin-Robbins features its world-famous 31 flavors, with rotating selections and endless combinations available every day. Enjoy hand-scooped ice cream, specialty sundaes like the Banana Royale, Brownie Sundae, and Banana Split, plus a full lineup of beverages including Mangonadas, Milkshakes, Smoothies, Floats, Fizzes, and Cappy Blasts. Customize your celebration with made-to-order ice cream cakes or take home Pre-Packed Quarts, Fresh Pack Quarts, Polar Pizza® Ice Cream Treats, Boxed Novelty Bars, DIY Kits, Creature Creations®, and Fresh Baked Waffle Cones. Every visit is a reason to Seize the Yay™ — order online or through the BR Rewards App for pickup or delivery.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Baskin-Robbins
4835 Mobile Highway, Pensacola, FL
32506, United States

Hours

Reviews

3.7
243 reviews
5 stars
112
4 stars
51
3 stars
17
2 stars
12
1 star
51

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised the exceptional service, others reported rude staff and poor service experiences.

Product Availability

Many customers expressed frustration over the store frequently being out of popular ice cream flavors and other menu items.

Quality Issues

Several reviews mentioned issues with the quality of ice cream and desserts, including freezer burn and stale cones.

Cleanliness and Maintenance

Customers noted cleanliness issues and concerns about the overall maintenance of the store.

Pricing Concerns

Some customers felt that prices were too high for the quality and quantity of the products offered.
  • JT
    Joshua Tyrone
    Nov 3, 2025
    1.0
    Awful experience, absolutely no customer service whatsoever. Multicolor(red and black) haired woman never helped us at the counter and didn’t even acknowledge us after waiting for 15 minutes for ice cream. Our whole family left and we will never be back. They didn’t even have 31 flavors only a mere 24. Maybe that big girl at the counter ate the other 7 flavors idk
  • JC
    J Costa
    May 29, 2025
    5.0
    Very nice place and the ice-cream was great. The manager was so sweet. Thank you for your services crew!! Thank 😊
  • TG
    Taurai and Jonene Gweshe
    Mar 31, 2018
    5.0
    Customer Service was exceedingly abundantly exceptionally excellent!!! Thanks to the whole team!

Frequently Asked Questions About Baskin-Robbins

How do I find a Baskin-Robbins shop near me?

To find a shop near you, please visit our “Find a Shop” section and enter your ZIP code.

How do I know which flavors are featured in a particular shop?

Each shop carries a different selection of flavors. Swing by your local shop to discover new favorites. If you’re craving a specific flavor, ask your shop manager if they’d be willing to stock it for you.