Baskin-Robbins

3.0
199 reviews

About

Ice Cream ShopDessert ShopCake MakerBaskin-Robbins
Visit your local Baskin-Robbins at 304 E 9 Mile Rd, Pensacola, FL — your destination for premium ice cream, frozen desserts, and custom cakes. Baskin-Robbins features its world-famous 31 flavors, with rotating selections and endless combinations available every day. Enjoy hand-scooped ice cream, specialty sundaes like the Banana Royale, Brownie Sundae, and Banana Split, plus a full lineup of beverages including Mangonadas, Milkshakes, Smoothies, Floats, Fizzes, and Cappy Blasts. Customize your celebration with made-to-order ice cream cakes or take home Pre-Packed Quarts, Fresh Pack Quarts, Polar Pizza® Ice Cream Treats, Boxed Novelty Bars, DIY Kits, Creature Creations®, and Fresh Baked Waffle Cones. Every visit is a reason to Seize the Yay™ — order online or through the BR Rewards App for pickup or delivery.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Baskin-Robbins
304 E 9 Mile Rd, Pensacola, FL
32514, United States

Hours

Reviews

3.0
199 reviews
5 stars
69
4 stars
22
3 stars
18
2 stars
13
1 star
77

What are people saying?

AI-generated from recent customer reviews

Product Availability

Customers frequently reported that the store was out of many ice cream flavors and other menu items, leading to disappointment.

Customer Service

Service quality varied significantly, with many reviews highlighting rude or unhelpful staff, slow service, and poor management.

Cleanliness

Multiple reviews mentioned unsanitary conditions in the store, including dirty dining areas and improper food handling practices.

Order Fulfillment

Numerous customers experienced issues with their orders, including cakes not being made, wrong items being served, and lack of communication regarding order status.
  • OR
    Ounce of Respect
    Dec 2, 2025
    1.0
    This store is always out of products and can never fulfill any orders, and if you're a walk-in, good luck! Throw a dart at the menu and it'll be a miracle that anything is in stock.
  • RA
    Rene Abel
    Oct 19, 2025
    1.0
    I just went through to this location and I ordered A 2 scoop hot fudge sundae and they said they had no hot fudge or no chocolate of any sort to put on top. I am only doing this review to help the owner. I never review, but hoping this will help his business to get it together. I am leaving to go to the bayou location .
  • LH
    leah hughes
    Apr 24, 2022
    1.0
    This place is employed with lazy ignorant people. They literally do not listen or care, this place is a disgrace to the name.

Frequently Asked Questions About Baskin-Robbins

How do I find a Baskin-Robbins shop near me?

To find a shop near you, please visit our “Find a Shop” section and enter your ZIP code.

How do I know which flavors are featured in a particular shop?

Each shop carries a different selection of flavors. Swing by your local shop to discover new favorites. If you’re craving a specific flavor, ask your shop manager if they’d be willing to stock it for you.