Baskin-Robbins

4.4
295 reviews

About

Ice Cream ShopDessert ShopCake MakerBaskin-Robbins
Visit your local Baskin-Robbins at 4350 Bayou Blvd, Pensacola, FL — your destination for premium ice cream, frozen desserts, and custom cakes. Baskin-Robbins features its world-famous 31 flavors, with rotating selections and endless combinations available every day. Enjoy hand-scooped ice cream, specialty sundaes like the Banana Royale, Brownie Sundae, and Banana Split, plus a full lineup of beverages including Mangonadas, Milkshakes, Smoothies, Floats, Fizzes, and Cappy Blasts. Customize your celebration with made-to-order ice cream cakes or take home Pre-Packed Quarts, Fresh Pack Quarts, Polar Pizza® Ice Cream Treats, Boxed Novelty Bars, DIY Kits, Creature Creations®, and Fresh Baked Waffle Cones. Every visit is a reason to Seize the Yay™ — order online or through the BR Rewards App for pickup or delivery.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Baskin-Robbins
4350 Bayou Blvd, Pensacola, FL
32503, United States

Hours

Reviews

4.4
295 reviews
5 stars
192
4 stars
57
3 stars
27
2 stars
9
1 star
10

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while many praised the friendliness and attentiveness of staff, several reviews highlighted poor service experiences and lack of acknowledgment from employees.

Ice Cream Quality

The ice cream quality received positive remarks, with many customers enjoying the flavors and overall taste, although there were a few complaints about specific items not meeting expectations.

Cleanliness

Cleanliness was noted as an issue, with some customers mentioning dirty tables and floors, while others found the location inviting and well-maintained.

Drive-Thru Experience

The drive-thru service received criticism for long wait times and poor communication, leading to frustration among customers.

Operational Hours

Customers expressed confusion regarding the store's operating hours, with some reporting discrepancies between posted hours and actual opening times.
  • BJ
    Betty Judson
    Nov 16, 2025
    5.0
    Excellent ownership excellent training for employees. Excellent ice cream shop.
  • VB
    Vernon Browning
    Nov 1, 2025
    5.0
    We were welcomed the moment we entered the door. They had my wife's favorite ice cream. My question was answered about a product. They cheerfully served us. They thanked us for coming.
  • BG
    Billie Gibson
    Jun 19, 2025
    2.0
    Opens at 11am not any earlier like other locations
  • JW
    Jesse Willcox
    Jun 5, 2018
    4.0
    Always good.

Frequently Asked Questions About Baskin-Robbins

How do I find a Baskin-Robbins shop near me?

To find a shop near you, please visit our “Find a Shop” section and enter your ZIP code.

How do I know which flavors are featured in a particular shop?

Each shop carries a different selection of flavors. Swing by your local shop to discover new favorites. If you’re craving a specific flavor, ask your shop manager if they’d be willing to stock it for you.