Arby's

4.1
1052 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
9001 W Highway 98, Pensacola, FL
32506, United States

Hours

Reviews

4.1
1,052 reviews
5 stars
551
4 stars
257
3 stars
141
2 stars
40
1 star
63

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff and long wait times.

Food Quality

Many reviews mentioned cold or poorly prepared food, with inconsistent quality across orders.

Staff Friendliness

Some customers highlighted friendly and helpful staff, particularly at the drive-thru.

Cleanliness

Several reviews noted cleanliness issues within the restaurant, including dirty floors and tables.

Order Accuracy

Numerous complaints were made about incorrect orders and missing items.
  • JT
    Josh Torres
    Jan 4, 2026
    1.0
    Got a #8 large, the curly fries were very old and hard, the sandwich was awful. An old burnt chicken tender size piece of meat on a cold bun covered in lettuce and I'm assuming honey mustard. The sweet tea was straight sugar water. I don't know if it even had any tea in it. 2 sides of cheese sauce and the containers were a quarter full. ($16 for junk.) I understand it is fast food but it was all terrible. O/10 do not recommend. Not a busy location at all.
  • RB
    Roxanne B
    Dec 18, 2025
    1.0
    Awful service- food wasn’t even hot but we had to wait for it- plus half of it was missing. Ordered a beef and cheddar meal (amongst other food) from Ariel who was consistently calling me love which felt very condescending I was charged for the full meal and yet didn’t receive the beef and cheddar- I made it all the way home and realized then I called to come to a simple resolution and Ariel told me that there was never any charge for a beef and cheddar meal which is wild since she is the one that took my order and that I would have to come back with the receipt for proof because “she didn’t believe me”. I’m in town visiting and my family says that place always messes orders up so I’m definitely reccomending yall go anywhere else. Nasty service.
  • MN
    melody noles
    Dec 9, 2025
    3.0
    Drive thru order. Has to pull to side and wait. Food brought to car. Food was soggy and cold.... .
  • GW
    Gary W
    Nov 25, 2025
    5.0
    The only fast food I go to
  • HJ
    H Jones
    Nov 18, 2025
    1.0
    Absolute chaos from start to finish. My sandwich was so overloaded with cheddar it wasn’t even on the bread ...just a gooey disaster I couldn’t even hold. My fries? Maybe a third of a serving and freezing cold. They tossed everything in the bag with zero care: no napkins, no straw, cheese smeared everywhere. The whole place runs like nobody respects the customer or the job. Whether it’s lousy management or staff who’ve given up, this was a full-on trainwreck of an experience.