Arby's

4.1
726 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
18 E Nine Mile Rd, Pensacola, FL
32534, United States

Hours

Reviews

4.1
726 reviews
5 stars
388
4 stars
179
3 stars
86
2 stars
21
1 star
52

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including long wait times, incorrect orders, and unprofessional staff behavior.

Food Quality

Feedback on food quality was mixed, with some customers enjoying their meals while others complained about cold, stale, or poorly prepared items.

Positive Experiences

Despite the negative feedback, several reviews highlighted excellent customer service and friendly staff, contributing to positive dining experiences.

Cleanliness Concerns

Some customers noted cleanliness issues within the restaurant, including dirty tables and unsanitary conditions.
  • MS
    Mario Sementelli
    2 days ago
    5.0
    Please forgive me if I misspell her name. The manager Aushanti, is wonderful with a great staff. I was having issues with an Arby’s e gift card and other stores (NDavis in particular) said we can’t help you. Aushanti knew exactly what to do, while being professional and kind. Thank you. Great food, clean bathrooms, and attentive staff
  • JL
    Jessica Lenore
    Jan 2, 2026
    5.0
    Best thru the window food for this traveling sales person.
  • KH
    Kandi Holden
    Dec 16, 2025
    1.0
    Never get order with and roast beef sandwich is very skimpy.
  • EE
    Elise
    Dec 13, 2025
    1.0
    No one ever answers or takes my order website says opens at 9 it's 10am came mutil times at this time no response
  • EL
    E L
    Dec 11, 2025
    1.0
    The worst Arby’s I’ve ever had the displeasure to go to. Went thru drive thru got a #1 with a sweet tea and apple pie shake. Got to window paid, received my sweet tea and my shake, then told to pull up and wait for the rest of my food, which was just one sandwich and a medium fry. The store was not busy at all. ..I was made to wait 10 minutes for barely warm food not fresh. The fries were hard and greasy and half full and the sandwich which was just supposed to be a regular roast beef Instead got a cheddar roast beef with sauce added, and the bread had gristle on it… nasty, Hell, even the tea tasted old hard to ruin sweet tea . Needless to say instead of going back to the line and complain I just threw it all away wasted my $15 will not be going back. Also would like to add I’m a very friendly person I say thank you and please, even when the service is not great and I would like to add the service was not great. i’ve worked in customer service. I’ve had to deal with really shitty people and I still kept a smile on my face and said thank you and please and have a good day. It’s very basic stuff. Customer service is not taught anymore and it’s ridiculous.