This profile is uncertified and using publicly sourced data
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Business Details
About
BakeryCoffee Shop
Welcome to Craft Gourmet Bakery, the premier bakery serving Pensacola, FL and the surrounding area. We are a dessert and gelato bar concept serving classic espresso drinks and custom beverages along with the finest desserts. Our European approach to sweets, bread, and baking is bringing a brand new idea of what a bakery is to Pensacola. We pride ourselves in balancing flavors and textures, taking our time combining unique ingredients in an approachable manner to our customers. We bake and create from scratch daily and go above and beyond to utilize fresh ingredients for incredible cakes and desserts.
2019-2023 WINNER Inweekly's Best of the Coast
Best Bakery
Best Breads
Best Pastries
Best Chicken Salad (2020-22)
Best Latte (2022)
Location
Hours
MondayClosed
Tuesday7:00 AM - 3:00 PM
Wednesday7:00 AM - 3:00 PM
Thursday7:00 AM - 3:00 PM
Friday7:00 AM - 3:00 PM
Saturday7:00 AM - 3:00 PM
SundayClosed
Reviews
Boost local visibility and reputation with reviews
Certify your brand4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars25
1 star1
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.