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Chipotle Mexican Grill

3.3
(683 reviews)

About

Fast Food RestaurantMexican Restaurant
Chipotle is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
1674 E Nine Mile Rd, Pensacola, FL
32514, United States

Hours

Monday10:45 AM - 11:00 PM
Tuesday10:45 AM - 11:00 PM
Wednesday10:45 AM - 11:00 PM
Thursday10:45 AM - 11:00 PM
Friday10:45 AM - 11:00 PM
Saturday10:45 AM - 11:00 PM
Sunday10:45 AM - 11:00 PM

Reviews

3.3
683 reviews
5 stars
284
4 stars
96
3 stars
52
2 stars
50
1 star
201
  • SW
    Sierra Woodley
    6 days ago
    2.0
    Just came in and debated making a review. Nice people just very unprofessional and we’re playing around. Nothing wrong with having fun, just it affected the people in line.
  • SS
    Sade Stallworth
    Mar 16, 2026
    1.0
    Rice was hard and under cooked. Could not eat food. Spent $26 on this meal just to have to throw it away and had nothing else for my lunch break to eat. Tried to call restaurant and could not get anyone on the phone
  • JB
    Jim Brown
    Mar 5, 2026
    1.0
    I had a really disappointing experience with Chipotle today. The portion size was extremely small compared to what I normally receive. I even asked for extra on all of my toppings, yet the bowl was still barely filled. It honestly looked like a half portion even after requesting extra. On top of that, some of the rice had hard burnt pieces mixed in, which made parts of the meal unpleasant to eat. I also ordered a side of queso, and the container wasn’t even halfway filled, which was frustrating considering the extra price for it. The service also wasn’t the best. The employees didn’t seem very outgoing or welcoming, and the interaction felt rushed with little attention to the order. To make things worse, when I tried to resolve the issue through the AI chatbot in the app, it didn’t help at all. My order was sealed for a to-go pickup, so I didn’t open the bag until I got home. Because of that, there was no way for me to notice the problems earlier, and the chatbot didn’t provide any real solution or support. Overall, this was a pretty frustrating experience and definitely not the level of quality or service I expect from Chipotle. I hope this review will be noticed so this can be resolved.
  • JF
    Jaclyn Figueroa
    Feb 26, 2026
    1.0
    Missing food from my order, tried calling the store but they don’t have to answer the phone. Instead, the automated reception prompts you to repurchase the item, as if I’m going to pay for the food twice. How insane.
  • GS
    Gracr Sharpe
    Feb 22, 2026
    5.0
    Sofritas!! Guac!!!

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill at 9 Mile serve?

Chipotle 9 Mile is a fast-casual restaurant offering customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.

What are the opening hours for Chipotle Mexican Grill at 1674 E Nine Mile Rd?

Chipotle Mexican Grill at 9 Mile is open daily from 10:45 AM to 11:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

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Certified April 26, 2026Yext Knowledge Graph
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