Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Feedback indicates a mix of excellent and poor customer service experiences, with some staff being friendly and helpful while others were rude and dismissive.
Food Quality
Many customers reported issues with food quality, including cold items, incorrect orders, and unsanitary conditions.
Long Wait Times
Numerous reviews highlighted consistently long wait times in both the drive-thru and in-store, leading to customer frustration.
Management Issues
Several reviews pointed to poor management practices, including inadequate training and lack of responsiveness to customer complaints.
YS
Yulia Sanchez
4 days ago
5.0
Todo bien
AA
Adiana A
Dec 30, 2025
1.0
On top of you having to wait extremely long the customer service sucks!
JL
JASON LEMIEUX
Dec 30, 2025
2.0
Too slow serving to come back
MN
marjorie norris
Dec 8, 2025
5.0
Great customer service very funny very helpful and the food was good and fresh
AR
Ashley Rodriguez
Nov 24, 2025
1.0
I visited Wendy’s with my service animal, who is fully ADA-protected and well-behaved. Manager Diani approached my table while I was eating and threatened to call the police if I stayed longer than 30 minutes due to my dog. This was unacceptable, as I was simply eating the food I paid for. After Diani left, manager Alan approached me and claimed that I had to leave because of “corporate policy,” which falsely stated that animals aren’t allowed inside and that customers are only allowed to sit for 30 minutes. These claims are false and violate the Americans with Disabilities Act. I was pressured and rushed to leave based on fake policies and intimidation tactics, despite not having finished my meal. This was discrimination and a clear violation of ADA law. Wendy’s needs to retrain this location immediately. No disabled person should ever be treated this way.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the operating hours for the drive-thru at Wendy's on Pines Blvd?
The drive-thru is open Monday to Thursday from 6:00 AM to 2:00 AM, Friday and Saturday from 6:00 AM to 3:00 AM, and Sunday from 7:00 AM to 2:00 AM.
Does this Wendy's location on Pines Blvd serve breakfast?
Yes, this Wendy's serves breakfast including combos, croissant, biscuit and classic sandwiches, coffee, and sides.
Can I order Wendy's food online or through an app?
Yes, you can order via the Wendy's app or online at order.wendys.com for easy pickup or delivery where available.
What payment options are accepted at Wendy's on Pines Blvd?
They accept American Express, Cash, Discover, Mastercard, and Visa.
Is dine-in available at this Wendy's restaurant?
Yes, this location offers dine-in, drive-thru, takeout, and delivery where available.
How can I contact Wendy's Pines Blvd location for feedback or questions?
You can call (954) 499-0742, use their Contact page for Live Chat or messages, or complete their Customer Satisfaction Survey using your receipt details.
Where can I find nutrition and allergen information for Wendy's menu items?
Nutrition and allergen info is available on the Wendy's menu website, the mobile app, and posted in the restaurant.
What nearby shopping center can I visit before or after dining at Wendy's?
Sawgrass Mall is nearby, offering great shopping and transportation options to explore before or after your visit.
Is there a bank close to Wendy's Pines Blvd location if I need banking services during my visit?
Yes, Regions Bank is located nearby for any banking or mortgage needs.
What other restaurants are close to Wendy's on Pines Blvd for additional dining options?
Nearby restaurants include Tony Roma's, Caneo's Grill (burger and seafood), and Hooters for American fare and bar service.