Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.7
1,771 reviews
5 stars
838
4 stars
330
3 stars
184
2 stars
92
1 star
327
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the exceptional service provided by staff members, particularly Fabiola and Moises, highlighting their attentiveness and friendliness.
Order Accuracy
Several reviews noted issues with incorrect orders, missing items, and food quality, indicating a need for improvement in order accuracy.
Food Quality
While many customers enjoyed the food, there were mixed reviews regarding the freshness and preparation of certain items, with some expressing disappointment in specific dishes.
Atmosphere
The restaurant's atmosphere received positive feedback for being welcoming and friendly, although some noted chaotic moments among staff during busy times.
- MMMali.444Dec 29, 20251.0Waited 30 min for a single grilled sandwich and received it upside down and grilled. They had the sandwich out in the open without a patty atleast close the box.
- MRMichael ReyesDec 19, 20255.0Great experience at this location. When I walked Fabiola asked what I was here for she was extremely helpful and very attentive. This location seems to be much quicker compared to others. I'd highly recommend this establishment to others. Keep up the great work Fabiola and team!
- BBBrianDec 17, 20253.0When you ask for 1/2 chicken with rice and beans, but they omit the beans. I feel blessed I received the 1/2 chicken and rice. Do yourself a favor to avoid any potential heartbreak, check your order before driving away.
- RWRay WattsDec 12, 20255.0Whenever I'm in South Florida, I have to pay Pollo Tropical a visit. This time I had a trio combo with steak,1/4 chicken, pulled pork, and black beans & white rice. The steak and chicken were good, but the pork left much to be desired. I tried putting the pineapple rum sauce on it, but it was still bland. I wouldn't get the pulled pork again. Seeing them grilling chicken as I pulled up to the drive through windows was an awesome site to see.
- DMDance MinistryDec 7, 20255.0I just had to come here and express my appreciation for the manager that worked with me. Consuelo, THANK YOU for your stellar service. It’s not always easy ordering for such a large group of people and whewww I could not have done it without you. This is the first time I can say my group felt taken care of. When we made it to the car everyone made sure I didn’t forget to leave a review to let people know that Consuelo is the bomb. If you come here with a group of people or just want to go somewhere where you can experience customer service above and beyond then this is the place to go. She made sure to walk us through the menu, share the best prices for our needs and even made sure we received fresh batches. Thank you Consuelo!
Frequently Asked Questions About Pollo Tropical
What are the delivery hours for Pollo Tropical in Pembroke Pines?
Pollo Tropical offers delivery daily from 10:30 AM to 11:30 PM.
Where is Pollo Tropical located in Pembroke Pines?
Pollo Tropical is located at 11429 Pines Blvd, Pembroke Pines, FL 33026, United States.
What type of cuisine does Pollo Tropical serve?
Pollo Tropical specializes in Cuban and Latin American dishes, featuring fresh 24-hour citrus marinated chicken and other traditional flavors with a creative twist.
What are the regular operating hours of Pollo Tropical?
Pollo Tropical is open daily from 10:30 AM until midnight, except for holidays such as December 25 when it is closed.
Does Pollo Tropical offer delivery and takeout services?
Yes, Pollo Tropical offers both delivery and takeout services, including curbside pickup and no-contact delivery options.
What payment methods are accepted at Pollo Tropical?
Pollo Tropical accepts major credit and debit cards including American Express, Discover, MasterCard, and Visa, as well as mobile NFC payments.
Is Pollo Tropical family-friendly and accessible?
Yes, Pollo Tropical welcomes families and children, has a children's menu, and features wheelchair accessible entrances, seating, restrooms, and parking.
What nearby restaurants can I visit before or after dining at Pollo Tropical?
Nearby dining options include Miami Subs for sandwiches, Olive Garden for Italian cuisine, Miller's Ale House for pub fare, and Cinnabon for desserts.
Are there nearby shopping options close to Pollo Tropical?
Yes, nearby shopping destinations include JCPenney for department and clothing needs, Bed Bath & Beyond for home decor and kitchen items, and Party City for party supplies.
What are some nearby services and recreational spots near Pollo Tropical?
Nearby services and recreation include Big Blue Swim School for swimming lessons, Conviva West Pines for medical care, Cartoon Cuts for hair styling, and Pines Mobile Notary for notary services.