Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.7
1,746 reviews
5 stars
822
4 stars
324
3 stars
182
2 stars
91
1 star
327
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer service experiences vary widely; some praised staff for being friendly and attentive, while others reported rude behavior and poor communication.
Food Quality
Food quality is inconsistent; while some customers enjoyed fresh and flavorful meals, others complained about dry, undercooked, or incorrect orders.
Cleanliness
Several reviews noted cleanliness issues in the restaurant, with some customers expressing dissatisfaction with the overall hygiene.
Management
Management received mixed feedback; some managers were highlighted for their excellent customer service, while others were criticized for poor handling of issues.
Order Accuracy
There are frequent complaints about incorrect orders and missing items, indicating a need for better attention to detail.
- NSNewton Santana2 days ago5.0“I had an amazing experience at this Pollo Tropical, and I really want to highlight the incredible service from Fabiola. From the moment I walked in, she was genuinely friendly, attentive, and went out of her way to make sure everything was perfect. It’s rare these days to find someone who not only does their job well but truly cares about the customer’s experience. Fabiola made us feel welcomed, taken care of, and appreciated. Because of her, I’ll definitely be coming back to this location. She deserves all the recognition—excellent job, Fabiola!”
- RBRandy BrownNov 16, 20255.0Fab is my favorite she is amazing she makes all the customers welcome when they come to eat that’s honestly the way customer service should be ,Her Attitude is wonderful always in Great in spirits no matter what day you come..She definitely should be acknowledged for her and the teams amazing customer service service great work
- KAKety AlzeNov 7, 20255.0I had a great experience interacting with the staff everyone was friendly, helpful, and welcoming. Special thanks to Fabulous Fabiola, who handled my food with care and brought such positive energy. Her charisma clearly lifted the whole team, and it’s easy to see why people enjoy working with her. Because of Fabiola, I’ll definitely be back. The only small hiccup was that a few tables were messy, likely just left that way by previous guests. It made it a bit tricky to find a clean spot for me and my niece, but everything else was spot-on.
- PBPatricia Burke-ChinNov 5, 20252.0All the Hispanics were missing, not that I am racist but the staff was unprofessional. Yelling over the food. Attitude sucks and the food wasn't the same as it used to be, it was awful and I guess they were rationing the portions. 2 customers was complaining as well. I usefully donon Fridays after work. I went today it was empty but there was still chaos because they got one of the customer order wrong He was not happy I ordered 2 trophytrops and they were awful the it consisted of brown rice which wasn't cooked properly not to mention it looked like they were putting white rice and realized it was the wrong rice so the scooped it out added the brown rice still showing some of the white rice in the container l, the vegetables was only a small amount of sweet corn some onions and red peppers. The meat was dry and stringy. The soup which was supposed to get chicken soup. Didn't taste like chicken soup. The last one was better. Needless to say I will not be going back there. This is the 3rd bad experience I've had since last month
- NGNatalie GNov 1, 20252.0Very hectic atmosphere they are always yelling at each other in order to communicate very chaotic when I got down to place my order because the line to go order was very very long. I just feel that they can do so much better than being clean in the inside as well as more efficient if they had better communication skillsall employees seemed a little bit on edge. They had a new girl in the window and it was taking so long I had to get down to actually place an order with an additional 20 minutes. It was a hot mess.
Frequently Asked Questions About Pollo Tropical
What are the delivery hours for Pollo Tropical in Pembroke Pines?
Pollo Tropical offers delivery daily from 10:30 AM to 11:30 PM.
Where is Pollo Tropical located in Pembroke Pines?
Pollo Tropical is located at 11429 Pines Blvd, Pembroke Pines, FL 33026, United States.
What type of cuisine does Pollo Tropical serve?
Pollo Tropical specializes in Cuban and Latin American dishes, featuring fresh 24-hour citrus marinated chicken and other traditional flavors with a creative twist.
What are the regular operating hours of Pollo Tropical?
Pollo Tropical is open daily from 10:30 AM until midnight, except for holidays such as December 25 when it is closed.
Does Pollo Tropical offer delivery and takeout services?
Yes, Pollo Tropical offers both delivery and takeout services, including curbside pickup and no-contact delivery options.
What payment methods are accepted at Pollo Tropical?
Pollo Tropical accepts major credit and debit cards including American Express, Discover, MasterCard, and Visa, as well as mobile NFC payments.
Is Pollo Tropical family-friendly and accessible?
Yes, Pollo Tropical welcomes families and children, has a children's menu, and features wheelchair accessible entrances, seating, restrooms, and parking.
What nearby restaurants can I visit before or after dining at Pollo Tropical?
Nearby dining options include Miami Subs for sandwiches, Olive Garden for Italian cuisine, Miller's Ale House for pub fare, and Cinnabon for desserts.
Are there nearby shopping options close to Pollo Tropical?
Yes, nearby shopping destinations include JCPenney for department and clothing needs, Bed Bath & Beyond for home decor and kitchen items, and Party City for party supplies.
What are some nearby services and recreational spots near Pollo Tropical?
Nearby services and recreation include Big Blue Swim School for swimming lessons, Conviva West Pines for medical care, Cartoon Cuts for hair styling, and Pines Mobile Notary for notary services.