Brand Certified
Pollo Tropical
3.7(1797 reviews)
Certified by Pollo Tropical • Mar 01, 2026
Business Details
11429 Pines Blvd, Pembroke Pines, FL
33026, United States
Certified by Pollo Tropical • Mar 01, 2026
(954) 430-2250
Certified by Pollo Tropical • Mar 01, 2026
https://locations.pollotropical.com/fl/pembroke-pines/11429-pines-blvd
Certified by Pollo Tropical • Mar 01, 2026
About
Certified by Pollo Tropical • Mar 01, 2026
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Certified by Pollo Tropical • Mar 01, 2026
Hours
Certified by Pollo Tropical • Mar 01, 2026
Reviews
3.7
1,797 reviews
5 stars
856
4 stars
333
3 stars
187
2 stars
92
1 star
329
What are people saying?
AI-generated from recent customer reviews
Customer Service
Fabiola and other managers received high praise for their exceptional customer service, creating a welcoming atmosphere for guests.
Food Quality
While many customers enjoyed the food, there were several complaints about incorrect orders and inconsistent food quality.
Cleanliness
Some reviews noted cleanliness issues, particularly with messy tables, but overall the restaurant was described as clean.
Order Accuracy
Multiple customers reported issues with incorrect orders, suggesting a need for improvement in order accuracy.
- MBMohammed BabarFeb 21, 20265.0I was there on Feb 21 for dinner , mgr was super helpful and confirm for us that chicken is Halal , had it for for time . Food was amazing and words has spears that they have halal chicken supplier !!
- BXBeto XploreFeb 19, 20261.0The staff seemed uninterested and unprofessional. My order was incorrect, and when I politely asked to fix it, the employee acted annoyed instead of apologizing. There was no sense of urgency, no courtesy, and no effort to make things right. It felt like customer satisfaction simply didn’t matter.
- GHGenesis HerediaFeb 12, 20265.0I’ve been to many Pollo Tropical locations, but this is my second time at this particular one where I’ve seen Fabiola, and I felt compelled to share this. Fabiola is truly an exceptional manager. Even during the most stressful and busy moments, her light shines. She leads with joy, confidence, and grace. You can see how she supports her team—running both the kitchen and the front smoothly while still providing outstanding customer service. She’s not just managing; she’s leading. Both times I’ve visited, seeing her attitude and the way she carries herself honestly made me happy. She creates a positive atmosphere that you can feel as soon as you walk in. Thank you for doing your job with excellence. We as customers see you 💕 and God sees you too. Amazing leadership and amazing energy. Thank you, Fabiola, for making the experience so pleasant!
- MCmarco CarusoFeb 10, 20265.0La mejor experiencia en pollo tropical que he tenido siempre como está comida pero aqui la atención es muy muy buena lo recomiendo Very good experience with food and costumer services come here
- IRIdo ReviewsFeb 10, 20264.0Honestly, I think this place is great. I have ordered from here many times and have had nothing but good experiences. One time they forgot my rolls on the family meal duo, but no one is perfect. I will say they have been nothing but friendly and accommodating, whether I am in the drive-thru or order in. Highly recommend this place.
Frequently Asked Questions About Pollo Tropical
What are the delivery hours for Pollo Tropical in Pembroke Pines?
Pollo Tropical offers delivery daily from 10:30 AM to 11:30 PM.
Where is Pollo Tropical located in Pembroke Pines?
Pollo Tropical is located at 11429 Pines Blvd, Pembroke Pines, FL 33026, United States.
What type of cuisine does Pollo Tropical serve?
Pollo Tropical specializes in Cuban and Latin American dishes, featuring fresh 24-hour citrus marinated chicken and other traditional flavors with a creative twist.
What are the regular operating hours of Pollo Tropical?
Pollo Tropical is open daily from 10:30 AM until midnight, except for holidays such as December 25 when it is closed.
Does Pollo Tropical offer delivery and takeout services?
Yes, Pollo Tropical offers both delivery and takeout services, including curbside pickup and no-contact delivery options.
What payment methods are accepted at Pollo Tropical?
Pollo Tropical accepts major credit and debit cards including American Express, Discover, MasterCard, and Visa, as well as mobile NFC payments.
Is Pollo Tropical family-friendly and accessible?
Yes, Pollo Tropical welcomes families and children, has a children's menu, and features wheelchair accessible entrances, seating, restrooms, and parking.
What nearby restaurants can I visit before or after dining at Pollo Tropical?
Nearby dining options include Miami Subs for sandwiches, Olive Garden for Italian cuisine, Miller's Ale House for pub fare, and Cinnabon for desserts.
Are there nearby shopping options close to Pollo Tropical?
Yes, nearby shopping destinations include JCPenney for department and clothing needs, Bed Bath & Beyond for home decor and kitchen items, and Party City for party supplies.
What are some nearby services and recreational spots near Pollo Tropical?
Nearby services and recreation include Big Blue Swim School for swimming lessons, Conviva West Pines for medical care, Cartoon Cuts for hair styling, and Pines Mobile Notary for notary services.
Brand Certified Facts from Pollo Tropical
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