McDonald's

3.5
1998 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
12480 S Pines Blvd, Pembroke Pines, FL
33027, United States

Hours

Reviews

3.5
1,998 reviews
5 stars
814
4 stars
387
3 stars
238
2 stars
139
1 star
420

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and unprofessional behavior from staff, with many experiences of long wait times and incorrect orders.

Food Quality

Several reviews mentioned cold, stale, or incorrect food items, with complaints about the overall quality of the meals served.

Management Issues

Customers expressed dissatisfaction with management, citing poor handling of customer complaints and lack of accountability among staff.

Customer Experience

Many patrons noted a lack of basic customer service skills among employees, leading to frustrating experiences during visits.
  • GG
    Glenn Gonzalez
    Jan 1, 2026
    1.0
    This McDonald’s always makes my order wrong, every time I say no mayo they always add mayo. This has happened multiple times. This is my last time I will comeback to this store since they never listen
  • JL
    Jamie Ledsome
    Dec 23, 2025
    3.0
    The food was good The management was not very friendly towards customers
  • VM
    Valentina Manzanares
    Dec 2, 2025
    1.0
    I understand late night shifts are not the greatest for employees, but the girl with braids was super rude. It’s super easy just to answer a question + no effort it’s included, trust me. You can do better.
  • JM
    joseluis morales
    Nov 25, 2025
    3.0
    Really sucks they need a new store manager
  • VA
    Veronica Acosta
    Nov 17, 2025
    5.0
    I have lunch at this McDonalds quite often since it's across from my job. Normally the service at a fast food restaurant is subpar but lately, I love Shahir the general manager. He goes above and beyond and with him as GM, fast food because rapid food because of his speedy service.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 12480 S Pines Blvd, Pembroke Pines?

McDonald's is open 24 hours a day, 7 days a week, from Monday through Sunday.

Does this McDonald's location offer drive-thru services?

Yes, the McDonald's at 12480 S Pines Blvd has a drive-thru open 24/7.