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Dunkin'

3.3
(453 reviews)

Business Details

(954) 431-6979
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Pembroke Pines, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
17720 Pines Blvd, Pembroke Pines, FL
33029, United States

Hours

Reviews

3.3
453 reviews
5 stars
184
4 stars
72
3 stars
39
2 stars
27
1 star
131

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service, with many customers reporting rude or dismissive staff, while others praised friendly and helpful service.

Order Accuracy

Numerous reviews highlight issues with incorrect orders, missing items, and poor attention to detail, leading to customer dissatisfaction.

Cleanliness and Environment

Several customers noted uncomfortable conditions inside the store, including inadequate air conditioning and cleanliness issues.

Product Quality

While some customers enjoyed the coffee and food, others reported stale or poorly prepared items, indicating a lack of consistency in product quality.

Long Wait Times

Customers frequently mentioned long wait times both in the drive-thru and inside the store, contributing to a frustrating experience.
  • CS
    Cesar Serje
    Feb 21, 2026
    1.0
    I asked for extra cream in my coffee and i got all cream
  • JB
    Jessica B
    Feb 12, 2026
    5.0
    Everyone was super friendly. My LARGE order was ready at 6:15 a.m!!! everything was in the bag and my drinks were delicious!!! 10/10
  • MM
    MP
    Nov 28, 2025
    5.0
    Plain toasted Bagel with cream cheese and an iced matcha to go. It's a favorite of mine
  • KS
    kerian smith
    Oct 28, 2025
    2.0
    I usually come to this Dunkin’ and go through the drive-thru, but since I was early today, I decided to go inside. One of the employees — African American male with tattoos on his neck who looked like he absolutely hated life — took my order. When I politely went back to mention something was missing, he seemed way too eager to argue. I’m not sure if someone spit in his cereal this morning or if he’s just mad about having to work, but either way, he clearly needs to be retrained on basic customer service. I wasn’t about to go back and forth with someone at 7 a.m.
  • AR
    Adam Roelofse
    Oct 14, 2025
    5.0
    Good breakfast for my kids before school. Friendly and expedient

Brand Certified Facts from Dunkin'

Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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