Dunkin'

4.1
612 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Pembroke Pines, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1799 N University Dr, Pembroke Pines, FL
33024, United States

Hours

Reviews

4.1
612 reviews
5 stars
375
4 stars
88
3 stars
39
2 stars
25
1 star
85

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some praise the staff for being friendly and efficient, others report rude behavior and poor service.

Cleanliness

Many customers appreciate the cleanliness of the store, although some reports mention unsanitary conditions.

Order Accuracy

There are numerous complaints about incorrect orders and missing items, indicating a need for improvement in order accuracy.

Speed of Service

Customers frequently mention long wait times, especially during busy periods, which affects their overall experience.

Product Quality

Several reviews express dissatisfaction with the quality of food and drinks, citing stale items and inconsistent preparation.
  • JM
    Jeffrey Mobley
    4 days ago
    5.0
    Without a doubt, my fav Dunkin. They're open early and stay open late. Great job bringing bk the Dunkin of old. They have my absolute favorite donut: old fashioned chocolate-glazed. Unlike other locations, they have a large selection of donuts large into the evening. And the staff is always super nice! And to top it off, they have clean restrooms and dining room. It'll be hard to have a bad experience there.
  • MK
    Maalik King
    Nov 14, 2025
    2.0
    When an item is unavailable, staff will choose an alternative without asking. 90% of the time I order a Wake-up Wrap, they look like they tossed them up in the air and caught them with the bag (messy). The only positive and consistent aspects of my experience are polite staff and the coffee.
  • AC
    Alexander Cortez
    Nov 14, 2025
    5.0
    Ezias awesome at the kitchen never fails with my breakfast sandwich always on point and Kim multitasking is the best always greating you with a smile and they go above and beyond
  • WW
    Wassupmiamitv
    Nov 8, 2025
    4.0
    Everything es great , is clean , fresh Perfect place to be with friends. I understand there's a lobby closing time, but could you be more tactful when asking to leave the restaurant? For example, saying "Good evening, we'll be closing the lobby in a few minutes" instead of shouting "Everybody leave," "It's 11 pm," or "Get out, it's closed" is very rude. please manager Heather. November 8 at 11pm ka
  • AB
    Amalia Esteffania Fernandez Brito
    Oct 2, 2025
    5.0
    Managers like Stephanie deserve a raise (and recognition) for the way she handle extremely difficult clients, even when those clients are rude, racist, or disrespectful. She always shows the best attitude, manages herself with professionalism, and keeps the store running smoothly despite how busy it gets. I’ve read some reviews saying this store doesn’t have good customer service, but that is completely FALSE. The environment is busy FOR A REASOON the food is always fresh, the service is efficient, and the team works hard. Every time I visit, I never wait too long. And it’s just COMMON SENSE: if there’s a line of people, you can’t expect your food in 30 seconds, that doesn’t mean customer service is bad. On top of that, every single time I see Stephanie, she’s literally running around the store, looking like she’s in a rush, NOT because she’s stressed, but because she’s working hard to make sure every customer gets their food as fast as possible. This team is one of the best I’ve ever seen, and Stephanie is a big reason why. She deserves recognition and a raise for the way she leads and sets the example for everyone else. Add on, this is the most cleanest Dunkin’ Donuts that I’ve ever been…. Period

Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' in Pembroke Pines, FL?

Dunkin' in Pembroke Pines is open daily from 4:00 AM to 2:00 AM.

Does this Dunkin' location offer delivery and pickup services?

Yes, it offers delivery and curbside pickup services.