Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Pembroke Pines, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unhelpful.
Order Accuracy
Many customers reported issues with incorrect orders and missing items, indicating a lack of attention to detail.
Food Quality
Several reviews mentioned that food items, particularly donuts and sandwiches, were often stale, burnt, or not prepared correctly.
Staff Attitude
Feedback indicated that staff often displayed negative attitudes, making customers feel unwelcome or like a burden.
Positive Experiences
Despite the negative feedback, some customers praised individual staff members for their friendliness and efficiency, suggesting that experiences can vary.
AC
Amanda Chase
Nov 5, 2025
1.0
Staff is RUDE
SR
Shereeza Raffik
Oct 18, 2025
1.0
Store said closing at 7pm. Came here at 5:20pm, on a Saturday, and although the light said open, they were closed and no one was inside. NO note of emergency on the door either
LL
Lele L.B
Oct 17, 2025
1.0
Terrible dunkin place to order. I ordered a sandwich but cheese was cold which i dont mind. I would of prefere melted. What gets me moody is that customer service is terrible. They ignore you!
They just laugh and pretend there is no one needing service. This crew needs to be changed to a crew that actually are willing to work.
Just Saying...
CG
Camille Gonzalez
Sep 21, 2025
1.0
I went in to pick up my mobile order I placed 20 minutes before arriving. There was only one other customer there and she was waiting on her order. My order was missing its sandwich. The workers were either oblivious that there was another customer there or intentionally ignoring me. I gave them a few minutes to realize I was there... nothing. I then try to get one of their attention by saying "excuse me" with a kind tone. Nothing. I say it 4 more times until one of the two ladies there turns around and say "no no, I don't handle things with customers. I stay in my own little spot, whatever you need, needs to be handled by her" as she points to the only other employee there. I'm flabbergasted at this point as it was now obvious she was ignoring me on purpose and I didn't do anything to warrant that kind of behavior directed at me. But okay, I go to the other side of the store and try to ask the other employee for my missing sandwich, and she looks at me like I'm crazy while staying at the mobile order station without saying a word. The sandwich was not there when I obtained my other items from the same location. She could have used her words to say, I just placed the sandwich there, or something to that affect, instead of making me feel uncomfortable and disrespected. I will never return to this location. I don't know what these two ladies are going through but taking it out on the customers is completely unacceptable.
SS
Stephen Solari
Sep 19, 2025
1.0
This place is the worst the breakfast sandwiches are always burnt so of course they taste burnt. I go out of my way to go to the Silver Lakes location because they have their stuff together. Management and Customer service sucks also... Ive complained about wrong or burnt orders and all I get is a shrug.
What are the operating hours of Dunkin' in Pembroke Pines, FL?
Dunkin' is open Monday through Friday from 5:00 AM to 7:00 PM, and Saturday and Sunday from 6:00 AM to 7:00 PM.
Does this Dunkin' location offer delivery and curbside pickup services?
Yes, this Dunkin' location offers both delivery and curbside pickup services.
What holiday drinks are currently featured at Dunkin' Pembroke Pines?
They offer new holiday drinks such as the Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher.
Can I order ahead using a mobile app for this Dunkin' location?
Yes, you can order ahead using the Dunkin' mobile app available on both Apple App Store and Google Play Store for a fast grab and go experience.
What types of meals and specialties does this Dunkin' serve?
Dunkin' serves breakfast, lunch, and brunch, specializing in espresso, coffee, donuts, breakfast sandwiches, and tea.
Does Dunkin' Pembroke Pines have a drive-thru service?
Yes, this location features a drive-thru service for convenient ordering and pickup.
What nearby places can I visit before or after my trip to Dunkin' at 16630 Sheridan St?
Nearby places include Green Apple Truly Healthy for health-focused dining, Momo Nail Spa for beauty treatments, and Pasquale's Pizza if you're in the mood for Italian food.
Are there any nearby medical or wellness centers close to Dunkin' Pembroke Pines?
Yes, you can find Memorial Urgent Care Center, Be Env Wellness and Aesthetics, and Momo Relaxation Spa nearby for medical care and wellness services.
Which nearby fitness or sports facilities are close to Dunkin' in Pembroke Pines?
Start Jiu Jitsu West Pines offers martial arts and fitness instruction close by for those interested in sports and fitness.
What payment methods are accepted at Dunkin' Pembroke Pines?
This Dunkin' location accepts both debit and credit cards for payment.