Dunkin'

3.6
493 reviews
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Business Details

16630 Sheridan St, Pembroke Pines, FL
33331, United States
(954) 544-2815
https://www.dunkindonuts.com
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About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Pembroke Pines, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
16630 Sheridan St, Pembroke Pines, FL
33331, United States

Hours

Reviews

3.6
493 reviews
5 stars
238
4 stars
70
3 stars
39
2 stars
18
1 star
128

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, with many customers feeling ignored or disrespected.

Order Accuracy

Customers frequently reported issues with incorrect orders and missing items, leading to frustration and dissatisfaction.

Food Quality

Several reviews mentioned that food items, particularly donuts and sandwiches, were often stale, burnt, or not prepared correctly.

Service Speed

Many customers experienced long wait times, both in the drive-thru and inside the store, contributing to a negative overall experience.

Positive Staff Interactions

Despite the negative feedback, some customers praised individual staff members for their friendliness and helpfulness.
  • CH
    Christopher Hill
    3 days ago
    1.0
    This location needs serious attention from management or corporate. The evening shift lacks basic customer service standards. ​Inventory: They are consistently sold out of donuts every night. The few leftovers are incredibly stale. ​Service: Staff is discourteous and makes you feel like a burden for ordering. ​Professionalism: Tonight, the employee refused to make eye contact or greet us because she was deep in a loud, inappropriate conversation with a friend. There was also a child behind the counter. ​It is disappointing to see such a lack of care. This Dunkin' needs better hiring practices and much better inventory management to provide a basic, acceptable level of service.
  • MR
    Manuel Rocha
    Dec 30, 2025
    1.0
    They close and lock the restrooms to the customers. I was a customer and asked for the restroom key. The employee told me, she didn't have the key. Terrible customer service!
  • BB
    BlueGreyFogg
    Nov 24, 2025
    1.0
    It should be zero stars. Not only bad service but actually rude and waving her hand at me as if to shew me away for asking a simple question politely. The music was so loud, offensively loud.
  • AC
    Amanda Chase
    Nov 5, 2025
    1.0
    Staff is RUDE
  • LL
    Lele L.B
    Oct 17, 2025
    1.0
    Terrible dunkin place to order. I ordered a sandwich but cheese was cold which i dont mind. I would of prefere melted. What gets me moody is that customer service is terrible. They ignore you! They just laugh and pretend there is no one needing service. This crew needs to be changed to a crew that actually are willing to work. Just Saying...
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Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Pembroke Pines, FL?

Dunkin' is open Monday through Friday from 5:00 AM to 7:00 PM, and Saturday and Sunday from 6:00 AM to 7:00 PM.

Does this Dunkin' location offer delivery and curbside pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.