Dunkin'

3.6
489 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Pembroke Pines, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
16630 Sheridan St, Pembroke Pines, FL
33331, United States

Hours

Reviews

3.6
489 reviews
5 stars
236
4 stars
70
3 stars
39
2 stars
18
1 star
126

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unhelpful.

Order Accuracy

Many customers reported issues with incorrect orders and missing items, indicating a lack of attention to detail.

Food Quality

Several reviews mentioned that food items, particularly donuts and sandwiches, were often stale, burnt, or not prepared correctly.

Staff Attitude

Feedback indicated that staff often displayed negative attitudes, making customers feel unwelcome or like a burden.

Positive Experiences

Despite the negative feedback, some customers praised individual staff members for their friendliness and efficiency, suggesting that experiences can vary.
  • AC
    Amanda Chase
    Nov 5, 2025
    1.0
    Staff is RUDE
  • SR
    Shereeza Raffik
    Oct 18, 2025
    1.0
    Store said closing at 7pm. Came here at 5:20pm, on a Saturday, and although the light said open, they were closed and no one was inside. NO note of emergency on the door either
  • LL
    Lele L.B
    Oct 17, 2025
    1.0
    Terrible dunkin place to order. I ordered a sandwich but cheese was cold which i dont mind. I would of prefere melted. What gets me moody is that customer service is terrible. They ignore you! They just laugh and pretend there is no one needing service. This crew needs to be changed to a crew that actually are willing to work. Just Saying...
  • CG
    Camille Gonzalez
    Sep 21, 2025
    1.0
    I went in to pick up my mobile order I placed 20 minutes before arriving. There was only one other customer there and she was waiting on her order. My order was missing its sandwich. The workers were either oblivious that there was another customer there or intentionally ignoring me. I gave them a few minutes to realize I was there... nothing. I then try to get one of their attention by saying "excuse me" with a kind tone. Nothing. I say it 4 more times until one of the two ladies there turns around and say "no no, I don't handle things with customers. I stay in my own little spot, whatever you need, needs to be handled by her" as she points to the only other employee there. I'm flabbergasted at this point as it was now obvious she was ignoring me on purpose and I didn't do anything to warrant that kind of behavior directed at me. But okay, I go to the other side of the store and try to ask the other employee for my missing sandwich, and she looks at me like I'm crazy while staying at the mobile order station without saying a word. The sandwich was not there when I obtained my other items from the same location. She could have used her words to say, I just placed the sandwich there, or something to that affect, instead of making me feel uncomfortable and disrespected. I will never return to this location. I don't know what these two ladies are going through but taking it out on the customers is completely unacceptable.
  • SS
    Stephen Solari
    Sep 19, 2025
    1.0
    This place is the worst the breakfast sandwiches are always burnt so of course they taste burnt. I go out of my way to go to the Silver Lakes location because they have their stuff together. Management and Customer service sucks also... Ive complained about wrong or burnt orders and all I get is a shrug.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Pembroke Pines, FL?

Dunkin' is open Monday through Friday from 5:00 AM to 7:00 PM, and Saturday and Sunday from 6:00 AM to 7:00 PM.

Does this Dunkin' location offer delivery and curbside pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.