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Brand Certified

Chipotle Mexican Grill

3.0
(1450 reviews)

About

Mexican Restaurant
Chipotle West Pembroke Pines is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
15880 Pines Blvd, Pembroke Pines, FL
33027, United States

Hours

Reviews

3.0
1,450 reviews
5 stars
476
4 stars
214
3 stars
122
2 stars
117
1 star
521

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted unprofessional and rude behavior from staff, particularly management, leading to a negative customer experience.

Food Quality

Customers frequently reported issues with food quality, including undercooked rice, burnt meat, and inadequate portion sizes.

Cleanliness

The restaurant was often described as dirty, with unkempt dining areas and unsanitary conditions noted by multiple reviewers.

Ingredient Availability

Many customers expressed frustration over the frequent lack of basic ingredients, especially during peak hours, indicating poor inventory management.

Overall Experience

Overall, the location received overwhelmingly negative feedback, with many customers vowing never to return due to consistent poor service and food quality.
  • JH
    Johanna Hernandez
    5 days ago
    1.0
    I had one of the worst experiences I’ve ever had at Chipotle Mexican Grill. The manager (or whoever the woman in charge was) was extremely unprofessional. Their credit card machine went down and she asked customers to pay in cash. I told her I had cash, I just needed to know the total so I could pay. Instead of helping, she rolled her eyes at us and completely ignored us. She then started putting other customers in front of us even though we had already been waiting. We ended up standing there for almost 30 minutes while being ignored, with a long line of people behind us also waiting and confused about what was going on. Instead of trying to organize the line or help customers, the staff were laughing, dancing around, and acting like none of the customers mattered. To make it worse, the restaurant itself was dirty and they were out of basic ingredients like tomatoes and cheese, which is pretty ridiculous for a place that serves bowls and burritos. No communication, no apology, and no attempt to fix the situation. Completely unprofessional and disrespectful customer service. If this is how this location is managed, it really needs new management. I definitely will not be coming back.
  • MN
    Mathew Nix
    Feb 13, 2026
    5.0
    I've been to a few of the chipotles around the area but this one stuck out to me the past few times I've come in the service has been very friendly and quick like tonight Sebastian took great care of my sister and I will be coming back again!
  • SV
    Sebastian Villalobos
    Feb 13, 2026
    1.0
    The food was very good, but the portions were miserable. They gave me hardly any rice, and when they served the protein, they used the container for the vinegar and gave me less than half of it for my carnitas!!!
  • KK
    Krystal
    Feb 7, 2026
    1.0
    Terrible location. They consistently get things wrong, don’t have orders ready, slow, poor customer service. Today they don’t have any meat whatsoever. Such a joke. They need new management and employees badly.
  • AA
    Anabel Alvarez-Jimenez
    Feb 7, 2026
    1.0
    This Chipotle is consistently bad but my visit Friday was the worst. The line was out the door and moving as slow as possible. They ran out of white rice, chicken and pork at 730pm and you had to wait for them to make more. How are you not prepared at this high peak time of the night. There was no ice, no napkins and the garbage was overflowing. The rice was inedible because of the amount of salt they had put it. Will never be back to this location!

Frequently Asked Questions About Chipotle Mexican Grill

What is the address of Chipotle Mexican Grill in West Pembroke Pines?

Chipotle Mexican Grill is located at 15880 Pines Blvd, Pembroke Pines, FL 33027, in the plaza with Total Wine and Fedex.

What are the operating hours of the Chipotle Mexican Grill in West Pembroke Pines?

The restaurant is open every day from 10:45 AM to 11:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

Chipotle Mexican Grill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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