Chipotle Mexican Grill

Reviews

• SE

  Sabrina Estevez

  2 days ago
  1.0
  I am formally escalating a serious and ongoing issue based on repeated negative experiences both as a paying customer and as a DoorDash driver. What happened on May 1st, 2026 is not an isolated incident, it reflects a pattern of poor management, lack of accountability, and disregard for both customers and delivery partners. At approximately 11:27 AM, I arrived to pick up a DoorDash order that had already been marked as “ready” in the app. Upon arrival, I immediately noticed what appeared to be the order, a quesadilla with a side of vinaigrette, sitting on the prep table, clearly not bagged and not finalized. When the cashier asked for the order name, I provided it. Instead of taking ownership or ensuring the order was completed, she simply yelled the name toward the back. The employee responsible for preparing online orders completely ignored her, no acknowledgment, no response, no sense of urgency. From that point forward, I waited over 10 minutes while observing the situation closely. The employee in the back proceeded to prepare approximately seven additional orders, placing them on the counter without bagging any of them. The order I was assigned to pick up remained unattended the entire time. At 11:38 AM, I received a DoorDash notification recommending that I unassign the order due to excessive delay. This directly impacts drivers financially and operationally, as we are penalized for delays that are entirely the restaurant’s fault, but what really matters is the customer on the other side of the app waiting for their food to be deliver on time. So, I then asked the cashier for an update. Her response was dismissive and unhelpful, she stated that she had already told the employee in the back and that there was nothing she could do because “they work with time.” This explanation is unacceptable, especially considering the order had been falsely marked as ready over 10 minutes prior and the girl in the back was making order for after 12pm and mine needed to be ready at 11:27am and was sitting there just waiting to be bagged (I have a picture). What is most concerning and frankly inexcusable is that during this entire time there were FOUR employees in the front of the store and ZERO customers waiting in line. Despite having no in-store demand, not a single employee stepped in to assist, bag orders, or resolve the delay. This demonstrates a complete breakdown in teamwork, urgency, and basic operational standards. This is not only a staffing issue, it is a management and training failure. This entire situation should be clearly visible on surveillance footage between 11:30 AM and 11:38 AM on 05/01/2026, and I strongly encourage corporate or regional management to review it. It will show employees standing idle while delivery orders pile up and drivers are left waiting. Additionally, the cashier’s attitude throughout the interaction was rude, dismissive, and unprofessional. There was no attempt to communicate effectively, no apology, and no effort to resolve the issue. This level of service is unacceptable for a brand of this scale. This behavior has real consequences as: Customers paying extra for delivery and receiving delayed service. Drivers are losing time and income due to inaccurate order statuses. The brand’s reputation is being damaged by repeated operational failures. I want to emphasize again that this is not the first time. This has happened to me multiple times at this location, and I have witnessed the same frustration from other drivers. Orders are routinely marked as “ready” when they are not, then left sitting unbagged while staff show no urgency or coordination. If this issue is not addressed at a management level, it will continue to impact customers, drivers, and ultimately the company’s bottom line. I expect this complaint to be taken seriously, investigated, and followed by concrete corrective actions specifically around staff accountability, order management processes, and customer service standards.
• CI

  Clementine Ive

  6 days ago
  1.0
  Horrible attitudes and customer service skills. I'm not one to write a bad review, or any review really, but my experience today warrants one. I typically go to the other location (8559 Pines Blvd, excellent!), but decided to go to this particular location since it's closer to my job. From all my experiences in this location, service is extremely rushed. Employees rush orders, leading to a very tight and squeezed line of customers; you practically have to yell from the first station (where you choose between a burrito or bowl) to the end of the line over 4 other customers for your toppings. This already makes it a very uncomfortable experience, but I understand some places run under different management styles so I know not to automatically blame the employees. What truly put me off was the cashier- When I made it to the toppings section, I specifically asked for the cilantro lime sauce on the side. I'm not a fan of the cilantro lime sauce, I was ordering it on the side for a friend of mine. The employee mistakenly put the cilantro sauce on my bowl, so I gently reminded her that I requested it on the side. I didn't make a big deal out of it, simply asked for it on the side instead of asking for it to be remade with the intention of not adding that stress to the employees over a simple mistake since it's not like I have an allergy to it. I noticed the written "L" on the bowl's foil cover and asked if I'd get charged double even though I didn't order two servings. She said "yeah" and moved on to the next person. I brought up the concern to the cashier (shorter, black, had glasses and hair in pigtails) kindly stating I didn't wish to cause any issues but that I didn't want to get charged twice for something I did not order twice. I was immediately met with a rude attitude, almost as if she was giggling at my request. She went as far as to say to me: "you should be more clear next time" with a horrendous and belittling tone. She took off the double charge, but made sure to make me feel bad about it through her attitude. As someone who works in customer service, I was shocked. This is not the first time there's been a negative experience with this particular employee; a friend of mine had a very similar encounter as she was extremely rude to him as he was ordering just because he wanted double servings (something completely standard that no other chipotle I've been to would be rude about). the food was fine.
• MB

  Marie-kerline Bayard

  Apr 19, 2026
  4.0
  Great atmosphere felt more elegant and cleaner then all the other chiptole i went trough but if you have allergies this is not the place cross contamination is rempant got multiple pieces off corn mixed into my salsa but the food was great taugh
• MM

  Melissa Meyer

  Apr 18, 2026
  1.0
  I am writing this as I sit in the pick up window. I’ve been here for 40+ minutes & I can see inside the store. Everyone looks like they have been waiting way too long & the workers are moving slowly & giving attitude to the people questioning why service has come to a halt, while I sit in the window, cars wrapped around the restaurant, abandoned by the workers. I will not be returning to this location & I'm sure many people are feeling the same. The experience was so bad I’m actually upset I gave a tip when I placed my online order.
• FF

  Faith

  Apr 13, 2026
  1.0
  I’ve had repeated negative experiences at this Chipotle location, and today was the last straw. This isn’t my first, second, or even third time dealing with poor customer service here it’s a consistent issue. The staff, particularly one employee, has a rude and dismissive attitude. Customers should not feel uncomfortable or disrespected when simply ordering food. On top of that, the portion sizes are extremely inconsistent and unfair. For the price being charged, the amount of protein being given is unacceptable. If there are portion limits, that should be communicated clearly and handled professionally not with attitude or resistance. As a paying customer, I expect respectful service and reasonable portions. This location seriously needs better training and staff who actually care about customer experience. I hope management addresses this ongoing issue.