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McDonald's

3.2
(2317 reviews)

Business Details

3608 Highway 98 W, Panama City, FL
32401, United States
(850) 785-4040
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3608 Highway 98 W, Panama City, FL
32401, United States

Hours

Reviews

3.2
2,317 reviews
5 stars
710
4 stars
418
3 stars
437
2 stars
238
1 star
514

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times for orders, both in the drive-thru and curbside pickup.

Order Accuracy

Many reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.

Food Quality

Several customers expressed dissatisfaction with the quality of food, including complaints about undercooked or burnt items.

Customer Service

Feedback indicated a lack of professionalism and friendliness among staff, with some customers noting rude behavior.

Cleanliness

Multiple reviews mentioned unsanitary conditions in the restaurant, including dirty tables and bathrooms.
  • FG
    Fabrizio Ariel Q. G
    Feb 21, 2026
    1.0
    No toman enserió su trabajo mi orden fue entregada incompleta me siento estafado
  • KV
    Katelyn Visco
    Feb 4, 2026
    1.0
    I have already contacted corporate about this but I'm leaving a review here as a warning to anyone who considers using this location. I was already frustrated by this experience due to the length of time it took to receive our order (curbside) at 3 in the afternoon. We ordered a double cheeseburger, small fries, and a 6 piece nugget happy meal. It was 15 minutes and I had ordered on the app 15 minutes prior. They were not busy and there were no other curbside orders. The only positive was the employee who came out with the order. She was professional, friendly, and was kind to my 2-year-old. I shared the cheeseburger with my toddler and after he took a small bite on one side he spit out what appears to be a piece of glove from a worker preparing the food. I am disgusted and appalled that my child almost ate that. I hope that this location takes more care in their food preparation moving forward.
  • VP
    Verna Presser
    Feb 3, 2026
    1.0
    Ordered ahead over 10 minutes before I got yo the store and they told me they just got it. They were rude and took their time
  • TC
    tammy cox
    Jan 27, 2026
    4.0
    Food was great it just was a time in the drive thru was a experience it took like 7 minutes to order but no one was in front of us so that was the crazy part....
  • KH
    Kris Hefner
    Jan 22, 2026
    5.0
    Here you go — clean, genuine, and glowing, without sounding fake or over-the-top: ⭐️⭐️⭐️⭐️⭐️ McDonald’s – 15th Street, Panama City, FL I want to give a huge shout-out to the McDonald’s on 15th Street in Panama City, especially the manager, Keisha. We were dealing with an overheating car situation — stressed, stuck, and just needing a moment to breathe — and this location opened their doors and treated us with real kindness and humanity. No attitude. No rush. Just genuine help when we needed it. Keisha stepped up like a true leader. Calm, professional, compassionate, and clearly someone who understands that customer service is about people, not just orders. She turned what could’ve been a miserable situation into a bright spot in our day. This is the kind of manager you want running a store — the kind who represents the brand the right way. If Keisha wants a promotion, she’s earned it. If she already has one, give her another. Employees like her are rare and should be recognized. Thank you to Keisha and the entire 15th Street McDonald’s team for being decent human beings when it mattered most. We won’t forget it. — A very grateful customer 🙏

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