McDonald's

3.3
2346 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3608 Highway 98 W, Panama City, FL
32401, United States

Hours

Reviews

3.3
2,346 reviews
5 stars
719
4 stars
427
3 stars
443
2 stars
243
1 star
514

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely long wait times, both in the drive-thru and inside the restaurant.

Order Accuracy

Many reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.

Staff Attitude

Several customers noted rude or unhelpful staff interactions, particularly from management.

Food Quality

There were numerous complaints about food quality, including raw or burnt items and incorrect preparation.

Cleanliness

The restaurant was often described as dirty, with reports of trash and unsanitary conditions.
  • MM
    MadeinFlorida
    Nov 11, 2025
    3.0
    Good for quick coffee
  • PG
    Pedro Gonzalez
    Oct 26, 2025
    1.0
    If i could rate half of a half of a star is what I would rate this mcdonalds. 3 employees literally would be looking at you, knowing damn well people trying to order some food. Some just walk by act like you aint been standing their for a couples mins ,But just stand their looking stupid.
  • JT
    Jay Traveler
    Oct 16, 2025
    1.0
    Worst McDonald's ever. If you aren't delivering for Uber Eats, you don't get served. I went in there to order only a shake. I waited about 20 minutes, and there was another guy in there longer than me. Three delivery people came I during that time and got their stuff. Then a girl came out to ask the guy that was there longer than me what he was waiting for. They had to look up his ticket in the system to see what the deal with it was. I walked up behind him and she asked what I was waiting on. I said a chocolate shake, to which she replied "oh, we can't do shakes". That would have been good information before I stood there for 20 minutes. I got my money back, and the other guy was still sitting there. Im not sure how things turned out for him. What happened to the days when McDonald's got your food out in 5 minutes or less?
  • MS
    Mary Stone
    Oct 11, 2025
    1.0
    We ordered a big breakfast and 2 frappe. We waited at the windows for at least 9 minutes when the lady at the windows gave us our order and 1 frappe. She asked us to move to the area to wait for orders and we sat for 15 minutes when the manager with pink hair came out with a bag and asked if the 2 biscuits were ours. I said no I'm waiting for a frappe. She said oh, they're working on it. I said we got one frappe they couldn't make 2 in 15 minutes, and now are food is cold too. I told her I wanted my money back for the frappe. She brought my money and shoved it at me not saying sorry or anything. I told her I'm writing a review. People have told me never to go to that McDonald's, I'll listen now. Terrible.
  • MP
    Morgan Payne
    Oct 5, 2025
    1.0
    I ordered curbside pick up for breakfast. I arrived and immediately got a text that my food was ready. A few minutes later it started to sprinkle. I thought this might cause an issue with the delivery but the rain never got heavier. I sat there for a total of fifteen before checking my app to see they had placed my ordered as delivered but I never got it. So I went inside to see what was going on. As soon as I walked in the general manager ( GABBY) turned away from me put her head down on the counter and started shaking her head as if she was defeated. I assumed at this point she expected me to come in and make a fuss. Which means she knew my food had intentionally not been delivered. As I stood there for a few minutes she refused to acknowledge me. Another worker (NOT A MANAGER) came around the corner to asked if I had been helped. I explained the situation to her and she apologized stating that their system had not printed out my ticket. Mind you, I was the only car in curbside pick up the entire time I was there. So the ticket didn’t print but they couldn’t have walked out to check? I was never asked what I ordered. & my ticket “never printed” but she knew what food to bring me. As she sat the bag on the counter I reminded her how long I had sat out there and that I knew my food was cold. She asked the general manager for it to be remade and that’s when the general manager asked for one item in my bag to be remade. I vocalized that I ordered more than one item and the other worker (non manager) informed me that they had just finished the rest of the food so it wasn’t cold. How would that be the case of if I sat outside for 15 minutes after being told my food was ready? During this entire interaction with the worker the GM kept rolling her eyes and displaying a VERY OBVIOUS attitude. But never once interacted with me personally. My food was remade and I was very thankful to the worker that helped. Who clearly should be the manager of that store. I’m not sure who made this GABBY person GM but she clearly views customers as a burden and doesn’t even care to brush her wig and look appropriate at work. They need someone else running that place. If you can’t handle running a McDonald’s that’s on you. Stop taking it out on your customers and employees.

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 3608 Highway 98 W, Panama City?

McDonald's is open from 5:00 AM to 12:00 AM (midnight) Monday through Thursday and Sunday. On Friday and Saturday, it stays open until 1:00 AM.

When is the drive-thru service available at this McDonald's location?

The drive-thru operates daily from 5:00 AM to midnight Sunday through Thursday, and from 5:00 AM to 1:00 AM on Friday and Saturday.