Dunkin'

3.5
434 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Panama City Beach, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
912 Thomas Dr, Panama City Beach, FL
32408, United States

Hours

Reviews

3.5
434 reviews
5 stars
178
4 stars
79
3 stars
44
2 stars
32
1 star
101

What are people saying?

AI-generated from recent customer reviews

Service Quality

While many customers praised the friendliness and helpfulness of the staff, there were numerous complaints about rude management and inconsistent service.

Staffing Issues

Several reviews highlighted that the location is often understaffed, leading to long wait times and poor service experiences.

Product Consistency

Customers reported issues with the quality and freshness of food and drinks, including stale donuts and incorrect orders.

Management Concerns

Feedback indicated dissatisfaction with management practices, particularly regarding staff training and accountability.

Customer Loyalty

Despite the issues, some customers expressed loyalty to the location due to positive interactions with specific staff members.
  • GH
    Graham Harford
    Nov 17, 2025
    2.0
    Just ok, disappointed with the donuts
  • LS
    lia shalkovsky
    Nov 8, 2025
    1.0
    waited 25 minutes at the register no one greeted me or told me they will be with me shortly, just got looked at and ignored while making drive thru drinks. asked kindly if i could get my order taken since the people that came after me got served and i still had not a single word said to me. then the employee very rudely responded and said to give her a minute as shes the only one, i said i understood but again i wasn’t even acknowledged or anything. i work in the service industry and i do NOT treat people like this, understaffed stressed or not. better management is needed.
  • MW
    Mark Walls
    Nov 8, 2025
    5.0
    Great customer service. Staff is always friendly and services is amazing!
  • HH
    Holly Haynes
    Oct 15, 2025
    5.0
    Never have enough people working here but the few who do are absolutely wonderful
  • DH
    Danielle Higgins
    Sep 30, 2025
    2.0
    Let’s start with the new manager is super sweet but needs to learn how to punish her employees for not cleaning after there closing it has been dirty in the mornings when I’ve came in to get coffee the other day I came in before closing and one of the closers female who walked out the bathroom then I went in after it smelled like marijuana and there were bits of weed on the counter #3 if your gonna be a manager be a real manager not the nice manager to try to get everyone to like you make your store good an have good employees and punish your employees and fire if the are not doing there responsibilities!

Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' in Panama City Beach, FL?

Dunkin' Panama City Beach is open daily from 5:00 AM to 7:00 PM, with extended hours until 8:00 PM on Fridays and Saturdays.

Does Dunkin' in Panama City Beach offer delivery and curbside pickup?

Yes, Dunkin' offers both delivery and curbside pickup services for customer convenience.