Customers frequently praised the food for being fresh, delicious, and flavorful, with specific mentions of the lamb and chicken bowls.
Customer Service
While many staff members received positive feedback for their friendliness and helpfulness, there were notable complaints about a specific manager's rude behavior, which negatively impacted the overall service experience.
Inconsistency
Several reviews highlighted issues with inconsistent portion sizes and food quality, including undercooked rice and missing items in orders.
Cleanliness
Some customers reported cleanliness issues within the restaurant, including sticky tables and unsanitary food handling practices.
Atmosphere
The restaurant was generally described as clean and inviting, but some customers noted discomfort due to temperature and air circulation issues.
PW
Pamela Wilson
1 day ago
5.0
I ordered a DoorDash from Cava in Palm Harbor and due to user error I placed the wrong order not realizing. I zipped over to the store where I spoke with Victoria and after a few confusing minutes I realized it was completely my fault. Victoria was absolutely wonderful and patient with me. She printed the order and showed me what came through the system then proceeded to make what I thought I had ordered. I was so embarrassed when I realized what happened but Victoria graciously fixed everything. Thank you!
SN
Sam Norman
3 days ago
5.0
Micala and Jen are the best. They ran the line on a busy night with a smile on their face and made every customer smile. Our Food was absolutely amazing. We will definitely be back!! The whole staff tonight night needs a raise!!
NZ
Nick Zito
5 days ago
4.0
Usually, I hit CAVA about once a week after the gym with my significant other. We look forward to it every time because our experience has been so great since starting to eat there regularly in August. Tonight was what I am hoping is an outlier. The food is spectacular but the service tonight was unacceptable. Alejandra came to help an employee making our bowls and proceeded to tell my partner that she would need up-charges for changes she typically makes to her Greek Salad bowl.
We told her these are all things CAVA usually accommodates with no problems or questions in the past in a calm tone, and she proceeded to give us stringent attitude and talk to us as if we were children not understanding a rule. It was condescending and not how you treat regulars at your business.
The staff morale looked poor and other employees seemed uncomfortable with how we were being talked to.
I hope corrective actions can be taken, because I’ll return to CAVA - but I’ll take my business to Chipotle right across the way if this happens again.
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Pam Parkman
Jan 4, 2026
3.0
We are a family that loves Cava! The quality of food at this location never disappoints. That being said, the condition here is continually subpar and disappointing. The last three times we have eaten here there have been multiple tables that were dirty and never cleaned or wiped the entire time we ate in the restaurant, that happened again today. From what we could see there were three workers behind the counter, the restaurant was not very busy as we ate there around 3 PM, and no one bothered to come out and clean tables. Even when there were no customers at the counters and they were just standing around talking they left the dirty tables including the floors and the disgusting Band-Aid that was left on the floor the entire time we ate there. The employees of this location need to do better.
VZ
victoria zens
Dec 21, 2025
5.0
I have been a regular at this CAVA since it opened, but the customer service I received today (December 21) from Asia truly stood out. Asia went above and beyond to make sure our experience was a great one and genuinely made our day better. The positive energy Asia brings is rare and deserves recognition.