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McDonald's

3.4
(840 reviews)

Business Details

(561) 630-4634
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
9880 Florida A1a Alternate, Palm Beach Gardens, FL
33410, United States

Hours

Reviews

3.4
840 reviews
5 stars
311
4 stars
155
3 stars
134
2 stars
66
1 star
174

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including long wait times, incorrect orders, and rude staff interactions.

Food Consistency

Many reviews highlighted issues with food quality, including cold items, incorrect orders, and unsatisfactory preparation.

Cleanliness

Several customers noted that the restaurant was not well-maintained, with dirty tables and restrooms.

Management Issues

There were complaints about poor management practices, including inconsistent hours and lack of staff training.

Positive Experiences

Despite the negative feedback, some customers praised specific employees for their friendly service and noted that the food was sometimes good.
  • JB
    Jeremy B
    2 days ago
    5.0
    Jino, the manager, literally made my kids day by handling our super complicated order correctly
  • LO
    lights out
    2 days ago
    2.0
    Went there this morning for couple sausage biscuits and a mcgriddle. The biscuits arent barely cooked and i put in an orser for a sausage and egg mcgriddle, i sat there and listened the whoever was putting the orders in the bags tell the person on the line to remake my mcgriddle to have cheese, which she was then corrected and still told the line worker to make my sandwich with cheese! Like she or he knew i didnt want that and still sold it to me that way. Customer service sucks at this location as well. Goin to the 1 over the pga bridge next time!
  • GP
    Gerald Parker
    5 days ago
    4.0
    I tried the Steak, egg and cheese McMuffin. It's my new go to sandwich
  • MW
    Mike W
    Feb 18, 2026
    1.0
    If you want raw chicken sandwiches, this is the McDonald’s location for you… they would not even process a refund.
  • AD
    Angela D
    Feb 10, 2026
    2.0
    Unfortunately, I am really disappointed with the people ringing up orders in the drive thru. They are rude about using the app and they tell you to pull forward before they finish ringing you up. Today I was rung up for 2 of the same item when I only wanted one because I was using my rewards for it. The amount was $4.50 more than it should have been, and when I pulled up to the window, the amount was not told to me. So I ended up paying anyway for an extra unwanted sandwich, which I didn't see until I received my receipt and card back - which not only was a waste of the reward points I earned but left me to throw away the unnecessary second sandwich since no one I work with wanted it either. Thanks McDonald's for all of the waste.

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's in Palm Beach Gardens, FL?

McDonald's operates daily from 5:00 AM to midnight, except on Sundays when it closes at 11:00 PM.

Does this McDonald's location offer drive-thru service and what are its hours?

Yes, the drive-thru is open daily from 5:00 AM to midnight, except Sundays when it operates from 6:00 AM to 11:00 PM.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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