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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Palm Bay, FL. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 1038 Malabar Road Southeast for the ultimate SONIC experience!
Customers frequently reported long wait times, often exceeding 20 minutes, especially in the drive-thru.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders, including missing items and wrong flavors.
Food Quality
Many customers expressed disappointment with the food quality, citing cold, greasy, or poorly prepared items.
Cleanliness
Several reviews mentioned unsanitary conditions, including dirty dining areas and restrooms.
Customer Service
While some staff were noted as friendly, many reviews criticized the overall customer service as unprofessional and lacking attention.
NK
Nancy Knoblock
Feb 16, 2026
3.0
I made a mobile order. When I picked up my order I was told the milkshake i ordered couldn't be made because ice-cream machine was broke! In order to get a refund for a $8.++ milkshake i had to call Sonic. This is a pain
BW
Brandon Wynn
Feb 11, 2026
1.0
Drive through at 9:28 AM waited over 2 minutes for somebody to take my order.There was nobody in the store and no cars in the parking lot so I left.
RC
Ray Cardona
Feb 6, 2026
5.0
We used the drivethru and although you do seat for a few minutes the food is fresh, hot and tasty. On this occasion my wife wanted a bacon burger but when we arrived home her burger was missing the bacon. I called and mgmt lived up to the mistake delivering excellent customer service living up to the mistake.
DC
Danielle Conley
Jan 25, 2026
1.0
DO NOT GO TO THIS AWFUL LOCATION! WORST EXPERIENCE EVER! Ordering was a disaster. Found out I was ordering with the "new manager" but he didn't seem to have any knowledge or intellect. After taking 10 minutes to take the order, waiting for 2 cars ahead for another 10 minutes, another Sonic scholar comes out to get the payment. I ask for the order to be read back, either she couldn't read or they missed parts of the order. Literally another 15 minutes of waiting for the "new manager" to come to window, still no food or drinks, to run his mouth and let me know he's the manager and that I couldn't use the app, which the last genius who tried to take payment, when I asked her to redeem my points she "just doesn't know much about it." 40 minutes later, food is obviously cold. These are the most incompetent people I have ever met and I feel bad for anyone else having to deal with them, their horrible service, and line that doesn't seem to move.
BR
Bryon Rivers
Jan 22, 2026
5.0
Doing door dash order for a customer.. great customer service 👏