Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Palm Bay, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Numerous reviews highlighted poor customer service, including rudeness from staff and management, as well as unresolved complaints.
Order Accuracy
Many customers reported frequent mistakes with their orders, including missing items and incorrect food preparation.
Cleanliness and Hygiene
Several reviews mentioned unsanitary conditions, such as dirty floors and improper food handling practices.
Management Issues
Feedback indicated significant problems with management, including unprofessional behavior and lack of accountability.
Product Quality
While some customers enjoyed the food and drinks, there were complaints about stale items and incorrect preparation.
RD
Randy Doo
Feb 9, 2026
1.0
Ordered a sandwich on the app. When I got to the store they said the oven was down. They couldn’t make my sandwich. I was in a hurry. They offered me two donuts or I could come back later. I couldn’t come back. I took the donuts. However I used points on this order and now I have no points and never got my sandwich. Called to talk to the manager and was told he was busy. I will not be visiting this location ever again. Very disappointed! And I love Dunkin. But not this one.
JO
Jerrett Oakes
Feb 4, 2026
5.0
Great place coffee taste as it should fast service and reasonable priced
DT
Dan T
Feb 1, 2026
5.0
Coffee in the mornings before work. Fast and friendly service. I stop by almost every morning.
MM
Micheal
Jan 15, 2026
1.0
This is by far the worst Dunkin’ Donuts location I have ever experienced.
In November, I had a drive-thru incident involving multiple rude and unprofessional employees (Jasmine, Bianca, and a manager identified as Casey). I was spoken to harshly in front of my child, denied my order, blamed for their drive-thru timing metrics, and told to drive around without being served. The only employee who showed professionalism was Alyssa, who attempted to de-escalate and apologized on behalf of others.
After realizing my original corporate complaint did not go through, I followed up again recently. When I called the store to speak with the manager (Kaci Nelson), Bianca once again refused to provide contact information and hung up on me. When I called back, Kaci answered and was herself curt, dismissive, and rude, telling me to “call back when they’re not busy.”
This is a clear pattern of poor management, lack of accountability, and unacceptable customer service. I have since contacted corporate because attempts to resolve this directly have gone nowhere.
If you value respectful service! especially as a parent with children. avoid this location.
What are the operating hours of Dunkin' in Palm Bay, FL?
Dunkin' in Palm Bay, FL is open daily from 4:00 AM to 9:00 PM.
Does this Dunkin' location offer delivery and curbside pickup services?
Yes, this Dunkin' location offers both delivery and curbside pickup services for customer convenience.
What special holiday drinks are currently available at this Dunkin'?
During the holiday season, you can try Dunkin's new Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher.
What types of meals does Dunkin' serve at this location?
This Dunkin' serves breakfast, lunch, and brunch, making it a great all-day dining option.
What are some of the specialty items offered at Dunkin'?
Specialties include espresso, coffee, donuts, breakfast sandwiches, and tea.
Does Dunkin' in Palm Bay have a drive-thru?
Yes, this Dunkin' location has a drive-thru for quick and easy service.
Where can I download the Dunkin' app to order ahead?
You can download the Dunkin' app from the Apple App Store or Google Play Store to order ahead and enjoy a fast grab-and-go experience.
Are there other coffee shops or eateries near this Dunkin' location?
Yes, nearby are other eateries such as Beef 'O' Brady's (American restaurant and bar), Lin's Garden (Chinese restaurant), Subway (fast food sandwich shop), Bizzarro of Bayside Lakes (Italian pizza restaurant), and Thai Bayside (Thai and sushi restaurant).
What nearby services are available for customers after visiting Dunkin'?
Customers can access services like Walgreens (pharmacy and convenience store), Western Union (money transfer), and Labcorp at Walgreens (laboratory testing) nearby for convenience after their visit.
Are there nearby places for beauty or wellness services near Dunkin'?
Yes, nearby beauty and wellness spots include Pretty Nails Salon, Ooh La La Salon & Spa, and Hair Cuttery for salon and spa services.
Brand Certified Facts from Dunkin'
Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
Address
Categories
Geo coordinates
Legal business name
Hours of operation
Phone number
Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: