Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.7
1,489 reviews
5 stars
681
4 stars
320
3 stars
161
2 stars
86
1 star
241
What are people saying?
AI-generated from recent customer reviews
Food Quality
Mixed reviews on food quality; some customers enjoyed fresh and delicious meals, while others reported cold or poorly prepared food.
Service Issues
Frequent complaints about order accuracy and staff demeanor, with some customers praising individual employees while others noted unprofessional behavior.
Customer Experience
Inconsistent experiences reported, with some customers highlighting excellent service and quick turnaround, while others faced long wait times and poor communication.
Pricing and Portions
Concerns about rising prices and decreasing portion sizes, leading to dissatisfaction among regular customers.
Cleanliness and Atmosphere
Generally positive remarks about cleanliness and the restaurant's atmosphere, although some noted issues with staff interactions.
- MRmichael rodriguez1 day ago1.0I’ve been to this location a couple of times, and unfortunately the same rude employee took my order today as the last time I visited. He’s a younger white guy with ginger hair and both times his attitude has been unbelievable. Zero customer service, very hostile, and just gives the weirdest energy. Today I had my cat sitting calmly on my lap in the car, and out of nowhere he looked at him and said “evil cat.” Completely unprovoked. Who even says that to a customer? The lack of professionalism is honestly shocking. On top of that, my order was wrong again. I ordered three cilantro garlic tostones and they only got half of it correct. The other half was something totally different, with bell peppers I never asked for. I didn’t realize until I got home and then while eating my pork, I literally bit into the longest hair I’ve ever found in food. I had to pull it out of my mouth. It was disgusting and unsafe. I could’ve choked. I already filed a complaint with corporate because this location is completely unacceptable. Between the rude, inappropriate employee and the disgusting food quality, I definitely won’t be returning. clearly, whoever is running this location does not know what they’re doing. Avoid this location at all costs.
- WBWhitney Bush4 days ago4.0Typical Pollo, steak meal was very dry and chewy. Tropical bowl was good.
- EPEric ParronNov 7, 20255.0Food was nice and hot and serves were extremely friendly.Would recommend this location for good food and service.
- JPJames ParryNov 7, 20255.0Chicken was delicious and Service was great. Restaurant could have been a little cooler inside.
- SPSol PerichonOct 27, 20251.0If I could give this place 0 stars I would. They always forget something because all they do is talk to each other. They don’t work at all. Every time I go there they forget at least two things. The most useless team of workers I’ve ever seen. I always ask for Caesar dressing on the side and I even see it printed on the receipt but they never do it. Who ever is running this business and hiring this useless team of chatty workers is failing. The store number on the website isn’t even a store number it’s a customer service line that makes you do a 20 minute questionaire and then just hangs up on you and sends you a text message saying they can’t process refunds on the same day. Horrible horrible location.
Frequently Asked Questions About Pollo Tropical
What are the regular hours of operation for Pollo Tropical in Oviedo?
Pollo Tropical in Oviedo is open daily from 10:30 AM to 11:00 PM.
Does Pollo Tropical offer delivery service?
Yes, Pollo Tropical offers delivery with availability from 10:30 AM to 11:30 PM every day.
Where is Pollo Tropical located in Oviedo?
Pollo Tropical is located at 8301 Red Bud Lake Rd, Oviedo, FL 32765, USA.
Can I order Pollo Tropical's food online?
Yes, you can order online at https://order.pollotropical.com/menu/pollo-tropical-red-bud-lake-rdoviedo-fl/
What types of cuisine does Pollo Tropical serve?
Pollo Tropical serves Cuban and other Latin American inspired dishes, including their signature grilled chicken and Mojo roast pork.
What payment methods are accepted at Pollo Tropical?
Pollo Tropical accepts American Express, Discover, Mastercard, and Visa credit cards, as well as debit cards and mobile NFC payments.
Is there parking available at Pollo Tropical?
Yes, Pollo Tropical has free parking lot available for customers.
Does Pollo Tropical have outdoor seating?
Yes, Pollo Tropical offers outdoor seating options.
What are some nearby banking options around Pollo Tropical in Oviedo?
Nearby you can find Citizens Bank of Florida and FAIRWINDS Credit Union, which can be convenient for banking needs before or after your meal.
What shopping centers are near Pollo Tropical for additional errands or dining?
Oviedo Crossings and Oviedo Crossroads Inc shopping centers are nearby, providing options for shopping and dining to complement your visit to Pollo Tropical.
Are there any convenience stores or pharmacies near Pollo Tropical?
Yes, CVS Pharmacy is close by, ideal for picking up essentials or prescriptions before or after dining at Pollo Tropical.