Dunkin'

Reviews

• JJ

  Jenny

  Sep 23, 2025
  1.0
  I am upset at this location because I felt that I was taken advantage of today. The 3 people who came after me all received their orders within a few minutes, and all got their orders before me, while I waited patiently (with my 2 children) in front of the counter for 25 minutes after I placed the order (until everyone was taken care of). I only ordered 3 drinks and 4 donuts. When I complained, the staff member said he took care of everyone else first because their orders were smaller (1-2 drinks each), and that it was store policy. Actually, my order was smaller than everyone else’s combined. They were in/out within 5 minutes, while I waited with my 2 young children for 25 minutes! If that was the policy, something needs to be changed, because I could be waiting there for hours if more people kept on coming to place orders that were smaller than mine. I placed my order today at 3:50pm today, and didn’t get my order until 4:15pm. To make matters worse, when he finally got around to do my order, he completely forgot what I ordered and made me repeat my entire order again, because he said he “couldn’t remember when he has to make 10 drinks,” and said that I was making it a problem. My order was on my receipt, and is in the system already! If corporate is looking into this, my receipt number is #8159 placed on 9/23/25 at 3:50pm. Also, bluntly saying that “the customer is making it a problem” is completely unprofessional. Other people only had to wait less than 5 minutes, while I had to wait 25 minutes, because he chose to take care of everyone else who came after me first. His reason was “otherwise there will be complaints.” Then he tried to give me 2 extra donuts (which I refused) for making me wait, which is an insult, because my time is much more valuable than 2 donuts. If I wanted 2 more donuts, I would’ve bought them. I would rather that he take care of me in the order of the time my order was placed. I feel that there is injustice because I was skipped by 3 people (literally EVERYONE) who came after me, and the staff thinks giving me 2 donuts would compensate me for my time. Other people were treated as Dunkin Donut customers, but I was not. He justified his actions by saying “otherwise there will be complaints.” Apparently, he thinks other people will complain, but doesn’t think that I will. Well, usually I don’t complain, but I am complaining today because I think All customers should be treated equally.
• MM

  m_meka05

  Jul 4, 2025
  5.0
  I felt bad coming in 20 minutes before close on the 4th of july but the employee was really nice! i got a cookie dough iced oatmilk latte and it was really good!
• CB

  Carla Barbarossa

  Jun 8, 2025
  5.0
  Fantastic Coffee! Great sandwiches. The workers are very friendly. Good donuts.
• CM

  Chuck maldonado

  Jun 6, 2025
  5.0
  Just went to Dunkin on national donut day and was greeted by Tara with the biggest smile on her face! She was so vibrant and enthusiastic….. the store is beautiful and tidy…. The staff there deserves a lot of praise!! Happy donut day 🍩
• ST

  Steve Tsoukalas

  Feb 27, 2023
  5.0
  Always excellent service and great food. The staff seems to care about what they're doing. This is my new Dunks!!

Frequently Asked Questions About Dunkin'