Chipotle Ormond Beach is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and lacking basic manners.
Food Quality
Many customers reported inconsistent food quality, with issues such as bland flavors, small portions, and food not being fresh.
Cleanliness
Several reviews mentioned the restaurant's cleanliness issues, including dirty tables, overflowing trash, and unkempt food areas.
Management Issues
Feedback indicated a lack of effective management, with complaints about staff behavior and operational inefficiencies.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their excellent service and noted that food quality can be good when the right staff is present.
BJ
B & Z JORDAN
3 days ago
2.0
Placed a mobile order for 7:00 PM pickup but didn’t leave until after 7:20pm. The two employees working pickup were working hard, but the restaurant looked unkept with pots stacked up and they were out of a lot of food, clearly not prepared for a Friday night.I also ordered and paid for chips, but they were out. I was told I would have to wait longer if I wanted them, and no refund or alternative was offered, so I left without them.When I got home, both bowls were cold. The chicken bowl was barely half full, had only a few pieces of fatty chicken, hard rice, and was missing ingredients listed in the order (lettuce, sour cream, and cheese). I didn't even finish it, it was unappetizing. Very disappointing and won't be going back to this location.
BS
Bryan sullivan
6 days ago
1.0
Worthless employees don’t bother to make fajitas 2 hours to close
KK
Karen Marshall (Kkm)
Dec 31, 2025
5.0
Great staff. Friendly, efficient and fast.
SG
Sierra Grieger
Dec 23, 2025
1.0
Came in on 12/23/25 at 7:40 PM to eat inside on our way to visit a relative in the hospital. The girl who started preparing our order was very polite and soft spoken- but I was immediately off-put by the manager belittling the line cook right behind her. He was very rude to him as he had a whole grill of food, cutting meat, with customers in line in the establishment. I do not want to give this location my business anymore if this is how they treat their employees, especially around the holidays. I almost told the girl to stop preparing my order I was so angry and shaken. The manager on duty needs to learn how to respect his team, especially since chipotle advertises only $14.50 an hour.
LT
Lynn Tirrell
Dec 14, 2025
5.0
So appreciative of Chipotle to be a restaurant that caters to my needs and my allergies when I’m out and about, I need to get somewhere to eat I can always eat at chipotle‘s and these people have no idea how much it means to me just so thankful