Chipotle Ormond Beach is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Numerous reviews highlighted consistently rude and unhelpful staff, with many customers feeling disrespected and ignored.
Food Quality
Customers reported issues with food freshness, portion sizes, and overall quality, with many stating that the food was often cold or bland.
Cleanliness
The restaurant was frequently described as dirty and unkempt, with complaints about overflowing trash and unsanitary conditions.
Management Issues
Several reviews pointed to a lack of effective management, with staff appearing untrained and disorganized, leading to poor customer experiences.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their excellent service and noted improvements in food quality during certain visits.
LL
Laski
Nov 17, 2025
1.0
4 Employees can be seen. 1 person serving customers and the line is 13 people long. This place sucks. No im not contacting the support link. Whoever owns this place needs help.
AS
Ashley Syfert
Nov 14, 2025
1.0
Id give it negative stars if I could... since I'm now down $15 for an inedible quesadilla. But I did get a bunch of free carbon with my order. 🤦♀️ Literally can't even bite through this thing... it's shameful.
TS
tonga simmons
Nov 6, 2025
3.0
I love the taste of Chipotle. Nevertheless the staff acts/ behave confused when fixing food order for me. The atmosphere is chaotic compared to the other Chipotle I have been to. The soft tortillas were not heated correctly. The appearance of the food and the set up was unkept.
MM
Milk Marie
Oct 29, 2025
1.0
Girl with long black hair on the station had the worst attitude was slamming my food. By the time I got home one of the cups of vinaigrette in my bag had busted open probably due to her slamming my food it spilled in the bag causing my bag to ripen open and all my food to fall on the floor $10 literally on the floor.
SG
S & L G
Oct 29, 2025
1.0
Online order. Came to pick up, was not acknowledged. Many folks were waiting for pick up, also not acknowledged at all by any staff. Room was freezing. Kitchen and drink area were dirty. Staff was not talking to each other or customers and looked sad- very dystopia feeling. The take-out staff member barely looked at me, and did their job extremely slowly, very, very slow, while I waited 20 mins for food that should have been ready. When handed the food, there was no thank you, sorry it was late, have a nice day, or any word at all. I never made a fuss or seemed upset. The food portions were small and temperature was room temp. 1st and last visit.