I’ve been standing at this counter for 15 minutes with an empty store and a screen that says my name and order ready. Nobody will talk to me. This used to be one of our better pizza huts, but I don’t trust them anymore. I asked when I finally saw someone “hey my order says it’s ready could I grab it please” asked my name, I told them, and then they walked away for another 10 minutes. When I asked the young lady who actually helped me she said “yeah I don’t know why he didn’t give it to you, I guess he just didn’t want to. I’m on the dine in side, I’m so sorry.” Real nice. Thanks. This used to be the BEST service of any Pizza Hut around.
Big box is $26.99 was charged $32.99. Asked the waitress, she said I ordered pan pizza, an upcharge. I said I ordered whatever the deal was, you entered pan. They discounted it $3. I said that it should be another $3 less. She went back to the manager, an upcharge for bone in wings. The waitress said I can have either, it was the same cost. They wouldn't let up. THIS IS RIDICULOUS. Also, one waitress for the 10 tables in there. Service was abominable. I,LLC give them the lemon pepper wings, that's all. I also asked the waitress that if I opt for a plain pizza dor the first of 2 one topping pizzas, could I then get 2 toppings on the second pizza, she said she'd ask the manager then just stood there staring at me. Not wanting to further delay my family's meal, I said to just forget about it. Do yourself a favor and avoid this place!
IM
Isabel Mendoza
4 days ago
Service was pathetic!!! 2 hrs wait for just cheese sticks and a pasta ???? Are you serious ??
Wow , the places was full , to people waiting for DoorDash order ..
FG
Franklin Gomez
5 days ago
First they tell me they have no product to sell me the I called and placed an order people that placed their orders after me was getting their food first and pizza pies at that. A was “only able to order a personal pie”
BP
Brandon Petty
Mar 15, 2026
Ordered at 7:28 pm, estimated delivery 8:23. Arrived at 9. Paid extra for a cookie, no cookie. Burnt pepperonis on a pepperoni pie, half pepperoni half cheese showed up 3/4 pepperoni 1/4 cheese, breadsticks showed up uncut as basically a square pan pizza. 40 minutes on hold with the store, mixed with being hung up on twice, and two instances of being confused with another customer. The big kicker is paying for Hut delivery and getting cussed out by door dash.
Update: after finally getting a manager after 8 calls and multiple times of getting hung up on, who didn't present themselves with a name or title, without allowing me to fully express my issues, he cut me off with a full void on the order. While that is the best part of this experience, that experience in its own was more than ridiculous.