Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.4
1,429 reviews
5 stars
538
4 stars
276
3 stars
189
2 stars
92
1 star
334
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with some experiencing cold or overcooked items, while others praised the freshness of their meals.
Service Issues
Numerous reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.
Cleanliness
Several customers noted unsanitary conditions, including dirty bathrooms and unclean dining areas.
Management Problems
Many reviews pointed to ineffective management, with complaints about staff behavior and lack of organization during busy times.
Mobile Order Challenges
Customers frequently experienced issues with mobile orders, including missing items and long wait times despite ordering ahead.
- BBBLESSEDNov 1, 20255.0Great staff at west colonial location I enjoy buying the Dave's foster care charity fundraiser coupons for $1 and giving them the kids 90%goes to Dave's fosters care 10%to Wendy's.I love the legendary story behind the company growth
- BWBebe WNov 1, 20251.0I'm a 60 year old woman and I stopped by this Wendy's w my husband for lunch and to use the rest room. The line was kind of long, maybe 5 people ahead of us, so I asked the female front casier worker if I could please have code to restroom? She rudely said not unless you order food. I said my husband's right there in line to order lunch, can I please have restroom code? She again rudely said NOT TILL HES ORDERED! I could not believe it! Then it seemed she was purposely being slow and didn't even take my husband's order when it was our turn bc she was slow mo putting together drive through orders! They had several workers, not short staffed at all and when she finally took his order, I asked can I please get the bathroom code, we're traveling and I really need to use the rest room, to which she rudely replied and said HOLD ON, I HAVE TO TAKE YOU BACK THERE! REALLY??? My husband & I were so upset bc l have bladder issues and really needed to use the bathroom and it literally hurts to hold it too long! It's called Interstitial Cystitis! I even have a card that says please allow this person to use rest room asap due to IC. She wouldn't even come to the counter to look at it! We will never ever go here again! Idk why she couldn't have told me from the get the code bc my husband was in line. She's a very skinny African American woman and corporate should teach her all about customer service!!
- PRPedro RuizNov 1, 20251.0Food COLD. Slow Service. Dirty Floors. Will Never go to this Wendy's again.
- SFS FOct 29, 20251.0They open at 6:30am per the door, they unlocked door at 6:40am then manager stated no food for another 15+ minutes as they were still prepping, so as usual, horrible service, poor management etc, it’s called go to work in time to do your job or find another one.
- JMJoseph MicetichOct 14, 20255.0I was pleasantly surprised. I generally do not like Wendy's and the food here was amazing. Best burger I have had in a while. The Cinnabon was the main reason I tried this place, but it is a deal and very good food. I used the app, my food was prepared extremely quickly, the staff was helpful and polite. They assisted us with refills as their machine was being updated. Fries hit! The Pineapple Mango Lemonade was carbonated and really very good.
Frequently Asked Questions About Wendy's
Is 5115 W Colonial Dr Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Orlando, FL?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Orlando, FL into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (407) 299-4801.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does 5115 W Colonial Dr Wendy’s serve breakfast?
Yes, this Wendy’s location in Orlando, FL serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the drive-through hours at Wendy's located at 5115 W Colonial Dr, Orlando?
The drive-through is open Monday through Friday from 6:30 AM to 2:00 AM, and on Saturday and Sunday from 7:00 AM to 2:00 AM.
Does this Wendy's location serve breakfast?
Yes, Wendy's at 5115 W Colonial Dr serves breakfast with options such as breakfast combos, croissant, biscuit and classic sandwiches, coffee, and sides.
Can I order delivery or takeout from this Wendy's?
Yes, delivery and takeout are available. You can order through the Wendy's app or at order.wendys.com by selecting this location.
What payment methods are accepted at this Wendy's?
This location accepts American Express, Cash, Discover, Mastercard, and Visa.
Is Wendy's at 5115 W Colonial Dr currently open?
Yes, this Wendy's location is open and committed to serving customers every day.
Where can I find nutrition and allergen information for Wendy's menu?
Nutrition and allergen information is available on Wendy's menu website, mobile app, and in the restaurant. Crew members can assist you in locating this information.
How can I provide feedback or contact this Wendy's location?
You can provide feedback via the Wendy's Contact page, live chat, customer satisfaction survey, or by calling the restaurant directly at (407) 299-4801.
What nearby places can I visit before or after dining at Wendy's?
Nearby places include The Sculpture Museum for arts and entertainment, MR.Cool Ice Cream Rolled for desserts, and Church of God House of Comfort for worship.
Is there a way to find entertainment near Wendy's at 5115 W Colonial Dr?
Yes, you can visit Essential Saturdays, a nearby dance club and DJ service, for entertainment.
Are there service and shopping options close to Wendy's at 5115 W Colonial Dr?
Yes, nearby places include Colonial Carribean Market for groceries, YoYo Barbershop for grooming, and Cash America Pawn for retail services.