Wendy's

3.5
1608 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
2201 E. Colonial, Orlando, FL
32803, United States

Hours

Reviews

3.5
1,608 reviews
5 stars
650
4 stars
330
3 stars
206
2 stars
96
1 star
326

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, with many customers expressing frustration over poor service and negative interactions.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and overall dissatisfaction with the food received.

Food Quality

Several reviews mentioned that the food was often cold, poorly prepared, or not fresh, leading to disappointment among customers.

Speed of Service

Customers frequently complained about slow service times, both in the drive-thru and inside the restaurant, contributing to a negative dining experience.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their kindness and efficiency, as well as enjoying the food when it was prepared correctly.
  • CL
    Cory Lopez
    4 days ago
    5.0
    Exceptional fast food burger joint. Have been coming in for lunch while working at Leu Gardens. The lady up front is always nice and hospitable. Food is good, atmosphere is clean welcoming
  • GG
    Geniustefano
    Dec 29, 2025
    1.0
    Ordered on the mobile app to make it easier for both parties. Greeted with “What’s the name?”. We mentioned having the three mobile orders and was asked “WHAT’S THE NAME?” with lots of attitude behind the voice. Whoever was working on drive thru needs to tighten up. I, too, work at fast food and I get it. But you also decide to work at this place. You’re gonna get lots of customers coming by late night. This happened Monday Dec 29 10:30pm. Also, didn’t say “Thank you” or any courtesy.
  • TC
    Thomas C
    Dec 3, 2025
    1.0
    New AI drive thru order taker got our order wrong and then it took a while to get help. Food still came out bad and the order was still incorrect after help
  • NN
    Noemi
    Nov 28, 2025
    5.0
    Excellent Customer Service. The food is delicious!
  • AP
    Arthur De Paula
    Nov 13, 2025
    1.0
    I waited twenty, TWENTY minutes for a double stack biggie bag, to still be told it wasn’t ready, if I could pull forward. I was running late for work, so I couldn’t wait any more, and I made the mistake of paying cash, so they didn’t give me even a receipt, or I don’t even have a CC confirmation that I can dispute or mention to a manager. Infuriated beyond words, because it’s honestly the worst and slowest customer service I’ve ever seen. There were literally at least four people working at the store. I live four blocks away, and unfortunately I will be never coming back again. Infuriated!

Frequently Asked Questions About Wendy's

Is E. Colonial #71 Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is the Wendy's at 2201 E. Colonial still open?

Yes, Wendy's at 2201 E. Colonial, Orlando, FL is currently open and committed to serving quality food during these hours.