Wendy's

3.8
3509 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
13480 State Road 535, Orlando, FL
32821, United States

Hours

Reviews

3.8
3,509 reviews
5 stars
1,538
4 stars
770
3 stars
502
2 stars
211
1 star
488

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed feedback on customer service; some staff were praised for being friendly and helpful, while others were criticized for rudeness and poor treatment of customers.

Cleanliness

Several reviews highlighted issues with cleanliness, including dirty tables and unsanitary conditions.

Food Quality

Food quality was inconsistent; some customers enjoyed their meals while others reported cold or improperly prepared food.

Dining Room Access

Many customers expressed frustration over the dining room being closed or restricted access to restrooms without a purchase.

Operational Hours

Customers reported confusion and dissatisfaction regarding the restaurant's operating hours, with some being turned away despite arriving during posted hours.
  • IC
    Ivan Collins
    2 days ago
    5.0
    I want to start by saying i’ve of course as many people have been to a lot of fast food places and this is by far the cleanest and the customer service is unmatched thanks largely in part of the Manager Courtney Thompson his attitude and genuine friendliness made me and my family’s experience a one to remember we will definitely be coming back when we’re in the area Thanks again Courtney Thompson!
  • PV
    Pedro Vazquez
    5 days ago
    1.0
    SUPER SLOW SERVICE, SANITARY ARE LOCKED, PLACE NEEDS MORE EMPLOYEES AND BETTER CUSTOMER SERVICE INCLUDING ACCESSIBLE SANITARY SERVICE.
  • KM
    Kelly Mirco
    Dec 31, 2025
    1.0
    The worst Wendy I have been. Bad service! My daughter was in need to use the restroom and the staff said I should purchase first before use it, however she unable to hold it and there were people in line to purchase before me. That is ridiculous!! I will never buy anything on Wendy anymore!
  • LA
    Liani Aquino
    Dec 20, 2025
    1.0
    I was in the line to get something to eat and mu daugther felt no good from her belly ask the maneger about the code for the bathroom for her and the response he was to busy and he had to many costumers. The way he was also treating the emplpyees working was not the correct Need a training or get fired.
  • EL
    Erica Lakin
    Dec 18, 2025
    1.0
    If I could give less than one star I would!! I asked to use the restroom and was told I couldn’t receive the door code unless I purchased something, and “ok” not a problem. I walked back out the store, when I got to my car I looked back and one of the associates gave someone else who bought nothing the code!! I went back into the store and confronted the guy who told me I could not receive the code unless I purchased something, and stated “if that’s the rule for one that should be the rule for all” he replied “I tell everyone that” and I stated as I pointed to the associate, “apparently he doesn’t” and the guy I was speaking with shrugged his shoulders and walked off. Customer service has become obsolete!! I may not have been purchasing anything at that time but I “WAS” definitely a Wendy’s customer.

Frequently Asked Questions About Wendy's

Is Disney Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the operating hours for Wendy's drive-thru at 13480 State Road 535, Orlando, FL?

The drive-thru is open Monday to Friday from 6:30 AM to 2:00 AM, and on Saturday and Sunday from 7:00 AM to 2:00 AM.