Wendy's

3.5
1382 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
11251 University Boulevard, Orlando, FL
32817, United States

Hours

Reviews

3.5
1,382 reviews
5 stars
545
4 stars
276
3 stars
202
2 stars
104
1 star
255

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported issues with food being cold, poorly prepared, or incorrect orders.

Service Issues

Numerous reviews highlighted rude or unprofessional behavior from staff, along with long wait times and poor customer service.

Cleanliness

While some customers noted cleanliness, others reported unsanitary conditions in the dining area and bathrooms.

Positive Experiences

A few customers praised the freshness of the food and friendly service, particularly during late-night visits.
  • SC
    Someone that cares
    Dec 24, 2025
    1.0
    Everything cold nasty and the burger could not have more ketchup its super cold everything and tastes awful dont recommend to go to this location
  • NF
    Nisti F
    Dec 17, 2025
    1.0
    Around 1:30am on 12/17/25, I stopped at this Wendy’s location to ask for a cup. There were no other customers in the drive thru at the time, so I drove directly to the window to ask, since requesting a plastic cup through the speaker did not seem necessary. Both employees clearly saw me sitting at the window and chose to ignore me. I remained there waiting to be helped from approximately 1:30am until about 1:45am, a full 15 minutes, all without being acknowledged in any way, shape, or form. The window was only opened after another customer pulled in behind me. When the window was finally opened, the female employee immediately spoke to me with an attitude and said something along the lines of, “You can’t just come to my window without me knowing,” and told me that I had to “use the microphone.” I said okay and then asked if I could “please have a cup.” She responded by saying, “A cup? That’s it?” before handing it to me. I seriously do not appreciate being deliberately ignored for 15 minutes over something so trivial. What happened was rude, petty, disrespectful, childish, and extremely unnecessary. Ignoring a customer in hopes that they will leave just to prove an insignificant point is not acceptable customer service. This location clearly needs improvement, and both employees involved should be reprimanded and retrained on proper professionalism and respect toward customers. My time was wasted and I was purposely disrespected , so I will be calling corporate to document this situation .
  • MG
    Martin Gonzalez
    Dec 7, 2025
    5.0
    I always get the biggie bag and I’m always happy with the food. It’s fresh and hot including the fries and the soda options are endless with the freestyle machine. The staff is friendly and the location is always clean when I go.
  • RJ
    Robert J.
    Nov 15, 2025
    5.0
    Always very clean place, however many times the complex soda machine is wacked out. No syrup for some selections, etc. But I do love their chili, so that's why they got 5 stars.
  • LR
    Lain R.
    Oct 26, 2025
    1.0
    food was aight however every time i've ordered this year something has been incorrect with my order. first time, i was missing a drink. second time, my entire order was completely wrong and i thought they straight up handed me someone else's food. this third time, i ordered coffee and they gave me a large soda. i have some dietary needs and cannot have soda in that quantity. please do better.

Frequently Asked Questions About Wendy's

Is 11251 University Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the drive-thru hours at Wendy's located at 11251 University Boulevard, Orlando?

The drive-thru at this Wendy's location is open Monday through Thursday from 6:00 AM to 2:00 AM, and Friday through Sunday from 6:00 AM to 3:00 AM.