Subway

3.5
201 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Orlando Subway® Restaurant at 9900 Universal Blvd. brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
9900 Universal Blvd., Orlando, FL
32819, United States

Hours

Reviews

3.5
201 reviews
5 stars
91
4 stars
32
3 stars
18
2 stars
11
1 star
49

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, dismissive, or unhelpful during interactions.

Cleanliness

Several customers reported unsanitary conditions, including dirty tables and drink machines, as well as issues with food handling.

Staffing Issues

Many reviews mentioned understaffing, leading to long wait times and overwhelmed employees, which negatively impacted service quality.

Food Quality

While some customers enjoyed the food, others complained about incorrect orders, lack of fresh ingredients, and overall poor food preparation.

Management Concerns

Multiple reviews pointed to poor management practices, including inadequate training and failure to address customer complaints effectively.
  • KK
    Kenza
    4 days ago
    1.0
    The nastiest customer service I have ever experienced in a food place . Hire people that are happy to work . Never visiting this place again
  • KC
    Kevin Correa
    Oct 11, 2025
    1.0
    The staff is a total shame since they treat consumers badly. The girl who was working today at 7:15 p.m. treated badly a lady who was coming to. Look for an order because you know how to speak English. I don't recommend
  • VB
    Velvet Bennett
    Oct 1, 2025
    1.0
    I ordered on uber eats today from this location a second time. Not only was my order cold when I requested toasted, my drink was not bagged so it was missed by the driver. So I called several times to speak to store no one picked up. I drove up there because they are not even 5 mins away and not only was the manager Phillip sitting in the lobby talking to the male worker (which explains why the phone wasn’t being answered). Not only was he rude after seeing I was clearly upset. I was talking to the young lady behind the counter regarding my order being incorrect and it not being the first time. He preceded to cut me off while I was talking to the lady behind the counter incorrectly explaining it was uber fault not knowing what he was talking about. Uber didn’t fix my food and miss clear instructions first of all. He then proceeding to to still engage in back and forth arguing with me while guests are still dining in the store completely making a fool out of himself because the young lady told him clearly it was her fault she messed up the order Ava he still wanted to engage in arguing with me with no valid points. Explaining he’s a manager. A manager would first know, the rule. Customer is always right (even when possibly being wrong) and this time it was true. Instead of apologizing he then begin to antagonize me by saying oh I just wanted to be right. He’s been a manager for 15 yrs he’s not going no where, do I know how many people tell him they calling corporate. Clearly Subway, if this is the representation your putting as the face of your brand and managing your business. You need to do better!!! Not only should he had an apologize because I paid for the convenience of not leaving my home by ordering delivery and still had to drive to get it corrected after working all night. He should have understood and been more accommodating. Instead he added fuel to an already lit flame. That had not the young lady stepped in to tell him it was indeed her fault. I would have reacted a lot worse than what he got! Had it not been for her this would have went completely left real quick!!! He needs to be removed and trained thoroughly to handle tough situations as a manager he clearly has no people skills. I do hope to be contacted by upper management regarding this encounter.
  • AV
    Aiden Velez
    Aug 31, 2025
    5.0
    Amazing
  • YR
    Yamile Rincon
    Aug 9, 2025
    3.0
    La atención del personal de la noche es pésima atención , espero 30 minutos por un footlong cookie

Frequently Asked Questions About Subway

Where is the Subway restaurant located in Orlando?

The Subway restaurant is located at 9900 Universal Blvd., Suite A-106, in the Lake Cay Commons Shopping Center, Orlando, FL 32819.

What are the operating hours of this Subway location?

This Subway restaurant is open every day from 9:00 AM to 11:00 PM.