Brand Certified
Portillo's Waterford Lakes
3.9(432 reviews)
Certified by Portillo's Waterford Lakes • Feb 22, 2026
Business Details
315 North Alafaya Trail, Orlando, FL
32828, United States
Certified by Portillo's Waterford Lakes • Feb 22, 2026
(407) 205-0268
Certified by Portillo's Waterford Lakes • Feb 22, 2026
https://www.portillos.com
Certified by Portillo's Waterford Lakes • Feb 22, 2026
About
Certified by Portillo's Waterford Lakes • Feb 22, 2026
Fast Food Restaurant
Home to America's favorite Chicago-style hot dogs, Italian beef, burgers, salads, and chocolate cake.
Location
Certified by Portillo's Waterford Lakes • Feb 22, 2026
Hours
Certified by Portillo's Waterford Lakes • Feb 22, 2026
Reviews
3.9
432 reviews
5 stars
244
4 stars
58
3 stars
36
2 stars
36
1 star
58
What are people saying?
AI-generated from recent customer reviews
Food Quality
Mixed reviews on food quality; some customers enjoyed the Italian beef and hot dogs, while others reported issues with soggy buns, cold food, and incorrect orders.
Service Issues
Several customers experienced problems with order accuracy and staff attitude, leading to frustration and dissatisfaction.
Atmosphere
The restaurant has a nostalgic diner vibe that many customers appreciate, but cleanliness has been a recurring concern.
Value for Money
Customers feel that some menu items are overpriced, especially when they do not meet expectations in quality or portion size.
- PSPaul S2 days ago5.0Stopped in here for lunch to see what this place was all about. Being that we were new, the employees were very nice and helpful. Between our group we tried a cheeseburger, beef sandwich and kids chicken fingers. Everyone thoroughly enjoyed the food and atmosphere was great. The beer selection and pour definitely a plus!
- JBJoseph Birge3 days ago5.0Place is great, food is even better. Happy to have a new option to choose from that is different from the other go to places I will be back for sure. Aileen even went out of her way to say hello making sure customer satisfaction is priority. Top Notch! 🎩
- FFFrancisFeb 20, 20265.0We love Portillo's and this location didn't disappoint. The staff were friendly and the restaurant was super clean. The big beef sandwich with hot and sweet peppers is delicious and the chili dogs super good. We do love the fries but wish they were a bit less salty.
- JLJazlyn LaneFeb 13, 20261.0I offered to pay for a large cup of ice lady was so rude. Never coming back. I asked for a refund and not only did they not give me my original receipt which is illegal. They did not want to give me my original receipt. So she took it out of the trash can and handed it to me. You have the worst manager
- RCRobert De CorahFeb 3, 20265.0I went there for lunch and had a combo beef and Italian sausage sandwich dipped extra gravy and it was excellent. I went to the mall and got a fruit drink . Before leaving the area I went back for 3 more Italian beef sandwiches and a Chicago hotdog. Sad to say there was zero gravy containers. With a trio 60 miles back that was not an option. Give me a break. We used a AuJus seasoning pack plus a spicy Italian dressing pac to make our own. I will not trust them again. Fortunately they are suppose to open one in Daytona Beach.
Frequently Asked Questions About Portillo's Waterford Lakes
Where is Portillo's Waterford Lakes located?
Portillo's Waterford Lakes is located at 315 North Alafaya Trail, Orlando, FL 32828, US.
What are the operating hours of Portillo's Waterford Lakes?
Portillo's Waterford Lakes is open from 10:00 AM to 10:30 PM Sunday through Thursday, and until midnight on Fridays and Saturdays.
What type of food does Portillo's Waterford Lakes serve?
Portillo's Waterford Lakes serves Chicago-style hot dogs, Italian beef, burgers, salads, and chocolate cake.
What payment options are accepted at Portillo's Waterford Lakes?
Portillo's accepts Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
How can I order from Portillo's Waterford Lakes online?
You can place your order online at http://order.portillos.com.
Is there a mobile app to order from Portillo's Waterford Lakes?
Yes, you can order via the Portillo's app available on Android and iOS devices.
What are some nearby restaurants to Portillo's Waterford Lakes?
Nearby restaurants include Romano's Macaroni Grill, Duffy's Sports Grill, LongHorn Steakhouse, Panera Bread, and Golden Krust.
Are there any nearby cafes where I can grab a coffee near Portillo's Waterford Lakes?
Yes, you can visit Raining Berries - Waterford Lakes, Panera Bread, Planet Smoothie, and The Original Rainbow Cone for coffee and smoothies nearby.
What nearby stores can I visit for beauty and wellness services around Portillo's Waterford Lakes?
Nearby beauty and wellness options include Ganga Threading, In Style Hair, Super Nails & Spa, Lumiere Medical & Wellness, and Great Clips.
Can I find sporting goods and bike shops near Portillo's Waterford Lakes?
Yes, you can visit Fit2Run, The Runner's Superstore, Cycle Spectrum, and Trek Bicycle Orlando for sporting goods and bike-related needs nearby.
Brand Certified Facts from Portillo's Waterford Lakes
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