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Portillo's Waterford Lakes

3.9
(432 reviews)

Business Details

315 North Alafaya Trail, Orlando, FL
32828, United States
(407) 205-0268
https://www.portillos.com

About

Fast Food Restaurant
Home to America's favorite Chicago-style hot dogs, Italian beef, burgers, salads, and chocolate cake.

Location

Portillo's Waterford Lakes
315 North Alafaya Trail, Orlando, FL
32828, United States

Hours

Reviews

3.9
432 reviews
5 stars
244
4 stars
58
3 stars
36
2 stars
36
1 star
58

What are people saying?

AI-generated from recent customer reviews

Food Quality

Mixed reviews on food quality; some customers enjoyed the Italian beef and hot dogs, while others reported issues with soggy buns, cold food, and incorrect orders.

Service Issues

Several customers experienced problems with order accuracy and staff attitude, leading to frustration and dissatisfaction.

Atmosphere

The restaurant has a nostalgic diner vibe that many customers appreciate, but cleanliness has been a recurring concern.

Value for Money

Customers feel that some menu items are overpriced, especially when they do not meet expectations in quality or portion size.
  • PS
    Paul S
    2 days ago
    5.0
    Stopped in here for lunch to see what this place was all about. Being that we were new, the employees were very nice and helpful. Between our group we tried a cheeseburger, beef sandwich and kids chicken fingers. Everyone thoroughly enjoyed the food and atmosphere was great. The beer selection and pour definitely a plus!
  • JB
    Joseph Birge
    3 days ago
    5.0
    Place is great, food is even better. Happy to have a new option to choose from that is different from the other go to places I will be back for sure. Aileen even went out of her way to say hello making sure customer satisfaction is priority. Top Notch! 🎩
  • FF
    Francis
    Feb 20, 2026
    5.0
    We love Portillo's and this location didn't disappoint. The staff were friendly and the restaurant was super clean. The big beef sandwich with hot and sweet peppers is delicious and the chili dogs super good. We do love the fries but wish they were a bit less salty.
  • JL
    Jazlyn Lane
    Feb 13, 2026
    1.0
    I offered to pay for a large cup of ice lady was so rude. Never coming back. I asked for a refund and not only did they not give me my original receipt which is illegal. They did not want to give me my original receipt. So she took it out of the trash can and handed it to me. You have the worst manager
  • RC
    Robert De Corah
    Feb 3, 2026
    5.0
    I went there for lunch and had a combo beef and Italian sausage sandwich dipped extra gravy and it was excellent. I went to the mall and got a fruit drink . Before leaving the area I went back for 3 more Italian beef sandwiches and a Chicago hotdog. Sad to say there was zero gravy containers. With a trio 60 miles back that was not an option. Give me a break. We used a AuJus seasoning pack plus a spicy Italian dressing pac to make our own. I will not trust them again. Fortunately they are suppose to open one in Daytona Beach.

Frequently Asked Questions About Portillo's Waterford Lakes

Where is Portillo's Waterford Lakes located?

Portillo's Waterford Lakes is located at 315 North Alafaya Trail, Orlando, FL 32828, US.

What are the operating hours of Portillo's Waterford Lakes?

Portillo's Waterford Lakes is open from 10:00 AM to 10:30 PM Sunday through Thursday, and until midnight on Fridays and Saturdays.

Brand Certified Facts from Portillo's Waterford Lakes

Portillo's Waterford Lakes partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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