Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.6
1,251 reviews
5 stars
566
4 stars
228
3 stars
93
2 stars
82
1 star
282
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported a decline in food quality, with issues such as dry or burnt chicken and incorrect orders.
Service Issues
Frequent complaints about poor service, including unprofessional staff and difficulty resolving order mistakes.
Cleanliness
While some reviews praised the cleanliness of the restaurant, others noted issues with dirty bathrooms and food preparation areas.
Customer Experience
Mixed feedback on customer experience, with some praising friendly staff while others reported impatience and rudeness.
Value for Money
Concerns about portion sizes and pricing, with some customers feeling that the value has decreased.
- NPNolimar De perez1 day ago2.0Siempre que pido comida se le olvida la bebida 1😑
- LRLizmarie RiveraNov 8, 20252.0Estaba antojada de comer latin food pero el arroz estaba sticky amogollao, y las habichuelas sin caldito y no me gustan las black beans. El pollo lo encontré pequeñas las piezas. Solo los yuca bites me gustaron.
- AAAngeweweaOct 30, 20251.0When this Pollo Tropical first opened, it was really good, we used to get food from here a lot and always enjoyed the yuca and the chicken and rice as well as the sauce. But me and my family stopped returning because the quality and service truly has gone downhill. I think this location should get shut down because I see no changes being made at all. The last 4 times we have been there, the service and food has not been good at all. When we ordered Yuca and other food through the drive thru a while back. I sat there wondering what I was looking at- I wasn’t sure if it was Yuca or something else entirely. It was literally hard and burnt! I’m literally still so confused on how that could’ve happened. And they kept getting our orders messed up every time. And it happened to both of my family members multiple times. So something has got to give. The workers also seemed a bit unprofessional and unbothered. I really don’t recommend coming here but I do have hope that someone will actually take the liberty of improving this place. And if not then it’s best for it to just get shut down entirely.
- AAAhmed AlgamalOct 25, 20252.0We love Pollo Tropical but today’s visit was a complete disappointment! The order was made via drive thru and they missed soups that we paid for which was a little bad surprise after we came back home. The phone number is universal not location specific and you have to enter the receipt details to request a refund. Well, tried it twice and every time they hung up after saying: we will text you a form to fill, which never happened. Why get your customer through a chain of long steps to claim their money for something you messed up!!? No other way through the website or even the app which I was forced to set up an account on based on the first phone call to be able to claim the refund! And I wish it worked after all! Complete disappointment with this type of service. If you can’t guarantee that drive thru orders triple checked and orders are right from the first time then close the drive thu service!! Update: next day the form was received by text, filled and a few hours later I got a note that the missing order value has been credited to my loyalty account, meaning no refund and I MUST make another purchase to be able to claim it! This is mind blowing! Why don’t you just refund me for your mistake, is this your best appreciation effort!?
- RTrose toddOct 22, 20255.0Warm welcome , friendly staff ! Hot fresh food 👏
Frequently Asked Questions About Pollo Tropical
What are the operating hours for Pollo Tropical on weekdays?
Pollo Tropical is open from 10:30 AM to midnight (12:00 AM) from Monday through Friday.
Does Pollo Tropical offer delivery services?
Yes, Pollo Tropical offers delivery services daily from 10:30 AM to 11:30 PM. You can order online through their delivery page.
Where is Pollo Tropical located in Orlando, FL?
Pollo Tropical is located at 9993 Tagore Place, Orlando, FL 32832.
What types of cuisine does Pollo Tropical specialize in?
Pollo Tropical specializes in Cuban cuisine and chicken dishes with a fresh 24-hour citrus marinated chicken recipe and traditional Latin American flavors.
What payment options does Pollo Tropical accept?
Pollo Tropical accepts American Express, Discover, Mastercard, Visa, debit cards, credit cards, and mobile NFC payments. They do not require cash only.
Is Pollo Tropical kid-friendly?
Yes, Pollo Tropical welcomes children and families. They have a children's menu and offer high chairs.
Does Pollo Tropical provide wheelchair accessible facilities?
Yes, Pollo Tropical has wheelchair accessible entrance, parking, seating, and restrooms to accommodate guests with disabilities.
Are there other dining options nearby Pollo Tropical in Lake Nona?
Nearby dining options include Firehouse Subs, Panda Express, Dunkin', Jeremiah's Italian Ice, Tabla Indian Restaurant, Nona's Urban Pizza, Rubio's Coastal Grill, Wendy's, Culver's, and more, offering a variety of cuisines like sandwiches, Chinese, coffee, ice cream, Indian, pizza, Mexican, and American food.
How can nearby businesses like Firehouse Subs and Panda Express enhance my visit to Pollo Tropical?
If you're visiting Pollo Tropical and want to try different flavors or bring guests with varied tastes, nearby restaurants like Firehouse Subs and Panda Express offer convenient alternatives. You can also visit Dunkin' for coffee or Jeremiah's Italian Ice for dessert after your meal.
What other services are available near Pollo Tropical for convenience?
Near Pollo Tropical, you can find services such as Discount Tire for automotive needs, Sport Clips Haircuts for grooming, Anthony Jewelers for jewelry, The UPS Store for printing and shipping, and medical services like Kerinver Chiropractic and Nona Smiles dental clinic.