Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.6
1,259 reviews
5 stars
571
4 stars
230
3 stars
93
2 stars
82
1 star
283
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers frequently reported issues with food quality, including dry chicken and incorrect orders.
Service Issues
Several reviews highlighted poor service experiences, including unhelpful staff and mistakes with orders.
Cleanliness
While some customers praised the cleanliness of the restaurant, others noted that bathrooms were dirty.
Positive Staff Interactions
Despite some negative feedback, many customers appreciated friendly and helpful staff members.
- DVD VDec 29, 20251.0Pork is always dry as a rock and always missing one item from order. Never coming back.
- DMDaniel MorellDec 16, 20255.0Santiago is a great host. My wife and I get lunch several times a week. Super hard working and always brings positive energy. Highly recommend.
- OTOffroad TrailsDec 12, 20255.0Food and service were excellent. My first time dining here. Had the shredded beef, rice, and black beans, mashed potatoes, and gravy. Food was hot and fresh. The shredded beef was seasoned perfectly. Very flavorful. The rice and beans were cooked tender. The mashed potatoes and gravy were flavorful and hot. The manager was helpful explaining the menu options. Good value for generous portions. 5 stars.
- AAADec 12, 20251.0Picked up food 12/12 at 12:30pm. Guy at the drive thru was unhelpful when ordering and answer basic questions rudely. When pulling up to the window he took my card and handed me my food without speaking. He then handed my card back and slammed the window without speaking a single word. I will not be returning. I believe his name was Santiago or something with an S. A simple “hello” would have sufficed, a “thank you” would have been considered exceptional service. Do. It recommend, you will get better service at a gas station.
- PRP RDec 1, 20255.0Food is delicious. Be ready to go visit your nearest location. SOUP HIT THE SPOT. YUCA BITES WITH CHEESE.....AND MANY OTHER TASTY DISHES.
Frequently Asked Questions About Pollo Tropical
What are the operating hours for Pollo Tropical on weekdays?
Pollo Tropical is open from 10:30 AM to midnight (12:00 AM) from Monday through Friday.
Does Pollo Tropical offer delivery services?
Yes, Pollo Tropical offers delivery services daily from 10:30 AM to 11:30 PM. You can order online through their delivery page.
Where is Pollo Tropical located in Orlando, FL?
Pollo Tropical is located at 9993 Tagore Place, Orlando, FL 32832.
What types of cuisine does Pollo Tropical specialize in?
Pollo Tropical specializes in Cuban cuisine and chicken dishes with a fresh 24-hour citrus marinated chicken recipe and traditional Latin American flavors.
What payment options does Pollo Tropical accept?
Pollo Tropical accepts American Express, Discover, Mastercard, Visa, debit cards, credit cards, and mobile NFC payments. They do not require cash only.
Is Pollo Tropical kid-friendly?
Yes, Pollo Tropical welcomes children and families. They have a children's menu and offer high chairs.
Does Pollo Tropical provide wheelchair accessible facilities?
Yes, Pollo Tropical has wheelchair accessible entrance, parking, seating, and restrooms to accommodate guests with disabilities.
Are there other dining options nearby Pollo Tropical in Lake Nona?
Nearby dining options include Firehouse Subs, Panda Express, Dunkin', Jeremiah's Italian Ice, Tabla Indian Restaurant, Nona's Urban Pizza, Rubio's Coastal Grill, Wendy's, Culver's, and more, offering a variety of cuisines like sandwiches, Chinese, coffee, ice cream, Indian, pizza, Mexican, and American food.
How can nearby businesses like Firehouse Subs and Panda Express enhance my visit to Pollo Tropical?
If you're visiting Pollo Tropical and want to try different flavors or bring guests with varied tastes, nearby restaurants like Firehouse Subs and Panda Express offer convenient alternatives. You can also visit Dunkin' for coffee or Jeremiah's Italian Ice for dessert after your meal.
What other services are available near Pollo Tropical for convenience?
Near Pollo Tropical, you can find services such as Discount Tire for automotive needs, Sport Clips Haircuts for grooming, Anthony Jewelers for jewelry, The UPS Store for printing and shipping, and medical services like Kerinver Chiropractic and Nona Smiles dental clinic.