Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.9
3,101 reviews
5 stars
1,704
4 stars
493
3 stars
268
2 stars
156
1 star
480
What are people saying?
AI-generated from recent customer reviews
Food Quality
Overall, customers praised the food for being delicious and well-prepared, although some noted inconsistencies in flavor and portion sizes.
Service Excellence
Many reviews highlighted the friendly and attentive service from staff, with specific mentions of employees like Dora, Yaneisys, and Leyan for their exceptional customer care.
Cleanliness
While most customers found the restaurant clean, a few reviews pointed out issues with the dining area not being maintained properly during busy times.
Value for Money
Customers generally felt that the prices were reasonable for the quality of food offered, although some mentioned that certain items could be improved.
Family-Friendly Atmosphere
The restaurant is noted as a family-friendly spot, with many customers appreciating the welcoming environment and quick service.
- KDKavita DebideenNov 17, 20253.0Elio was absolutely amazing, he was kind and a great cashier. However, I ordered my food to go and when it came out - it came out on a tray. I asked for the food to be packed to go and the lady who serves the trays had a really nasty attitude, as if it was a problem to pack my food to go. Other than that, the food was fresh and pretty good.
- MSMike SneaksNov 13, 20255.0My experience with this location might not be like others, but it was definitely positive and Eduardo and Jadiel and the staff at this location took care of me no problem. I came a little later in the evening but they were out of a few items I ordered from The app and when I went to pick it up, they informed me that they were out of those items and that if I wanted to refund, I could have that or I could come back and they would remake the full order so they definitely took care of me I appreciate it thank you for the exceptional customer service. It is greatly appreciated. Eduardo thank you again for not hesitating to help when asked.
- JRJuan David Cuervo RNov 12, 20254.0Es un escape a los lugares de comida rápida en la ciudad. Sabores latinos y variados que permiten una comida balanceada pero deliciosa. No se requiere una reserva previa y es un buen lugar para cenar en familia de manera informal.
- ISIliana SantiagoNov 10, 20255.0Fuimos y Eduardo Cruz nos trato como Familia es un sitio hermoso las cosineras y los empleados son un amor nos cambiaron la comida porque el de el delivery la llevo fria y incomplete y Eduardo y sus trabajadores meresen 5 estrellas en todo gracias lo recomiendo aparte cosinan riquisimo.
- LMLuis MeraOct 29, 20255.0I had a wonderful experience at this Pollo Tropical location! The food was exquisite, the service was incredible, and the restaurant was clean and spacious. Rayan was amazing and professional; he took my order and answered all my questions about the food. The Manager Lizbeth was also outstanding, providing top-notch service with class. Sandy was super caring, attentive and generous with refills. Thank you all for your hard work and professionalism Pollo Tropical team!
Frequently Asked Questions About Pollo Tropical
What are the operating hours for Pollo Tropical in Orlando?
Pollo Tropical in Orlando is open daily from 10:30 AM to midnight.
Does Pollo Tropical offer delivery service?
Yes, Pollo Tropical offers delivery service daily from 10:30 AM to 11:30 PM with an option for no-contact delivery.
What is the address of Pollo Tropical in Orlando?
Pollo Tropical is located at 5294 North International Drive, Orlando, FL 32819, USA.
What types of cuisine does Pollo Tropical serve?
Pollo Tropical serves Cuban and Latin American cuisine, featuring fresh 24-hour citrus marinated chicken and other traditional dishes.
Does Pollo Tropical accept credit cards, and which types?
Yes, Pollo Tropical accepts payment via American Express, Discover, MasterCard, and Visa.
Is Pollo Tropical wheelchair accessible?
Yes, Pollo Tropical has wheelchair accessible entrances, seating, parking, and restrooms.
Does Pollo Tropical have outdoor seating and family-friendly amenities?
Yes, Pollo Tropical offers outdoor seating, welcomes families and children, and provides high chairs.
What nearby shopping options are close to Pollo Tropical?
Nearby shopping options include Old Navy, buybuy BABY, Ross Dress for Less, and various shoe stores like Crocs and Nine West Outlet, offering convenience for shopping before or after your meal.
Are there any beauty and wellness services near Pollo Tropical?
Yes, nearby you can find Ulta Beauty, Elegant Beauty Supplies Superstores, The Color Affair Salon, and Mister Cuts BarberShop for beauty and spa services.
What convenience stores or quick stops are near Pollo Tropical?
7-Eleven is a nearby convenience store and gas station, useful for quick errands before or after dining at Pollo Tropical.