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Pollo Tropical

3.9
(3184 reviews)
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Business Details

5294 North International Drive, Orlando, FL
32819, United States
(321) 251-6217
https://locations.pollotropical.com/fl/orlando/5294-north-international-drive
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About

Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago. Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls. At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Pollo Tropical
5294 North International Drive, Orlando, FL
32819, United States

Hours

Reviews

3.9
3,184 reviews
5 stars
1,756
4 stars
506
3 stars
273
2 stars
159
1 star
490

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with some experiencing burnt or undercooked items, while others praised the freshness and taste.

Service Issues

Multiple reviews highlighted poor service experiences, including rude staff and incorrect or missing orders, although some employees received commendations for their excellent service.

Cleanliness

Several customers noted cleanliness issues in the restaurant, including dirty floors and tables, which detracted from their dining experience.

Positive Staff Interactions

Despite some negative experiences, many customers praised specific staff members for their friendliness and helpfulness, creating a welcoming atmosphere.
  • AB
    Andrea Bonilla
    5 days ago
    1.0
    I had the worst experience I’ve ever had at a restaurant today. We ordered our food, and when we received our plates, one of them (because it was a low-quality disposable plate) broke in my hands. We went to ask for napkins to clean it up and for a new plate, and they told us they would come clean it themselves and help us. We waited for an hour and they never resolved anything. I went to ask an older Cuban woman dressed in red (who seemed to be the manager) for help, and she was very rude to me and still didn’t solve my problem. We had to speak to another man to try to get some help. It was the worst customer service I’ve ever experienced.
  • CS
    Cezar Sousa
    6 days ago
    2.0
    I wish I didn't have to make this comment, as I've been a POLLO TROPICAL customer since the early 90s in Miami, but unfortunately I felt poorly served at one of their stores in Orlando. The store was supposed to close at midnight, and I arrived there at 10:55. I ordered a combo meal, which includes a side dish. But they simply didn't have any side dish, and they even told me that if I wanted, I could only have rice and beans. The cashier and the guy who was cutting the chicken even seemed to laugh in my face. I was outraged and left to eat at KFC! I don't know if they're underpaid or poorly trained, but the service was terrible, so much so that another customer also left without buying anything. It's very unpleasant to make this kind of comment, but if the owners don't know, one day the doors will close!
  • JS
    Jhonvale Sanchez
    Feb 19, 2026
    5.0
    Beautiful people, beautiful team work, Spanish and English people cordial, nice, funny people, profesional manager, and the food Fresh and hot. Thanks so much for everything…!!! Good job..!!!
  • JF
    Juan Pablo Flores
    Feb 14, 2026
    1.0
    14 de febrero, 2026 A pesar de la demora extensa, no cumplieron con ninguna de las opciones que yo pedí, no había arroz, ni frijoles, ni pan y me dieron cualquier cosa. Pésima experiencia.
  • AV
    Adriana Vazquez
    Feb 7, 2026
    1.0
    It was the worst experience ever. We were waiting for more than 30 minutes and when I asked for the food, they said that there wasn’t any soup or salad when we even paid for it. We did not receive any information from manager or employee until we asked for food. Worst customer service in Orlando!!!
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Frequently Asked Questions About Pollo Tropical

What are the operating hours for Pollo Tropical in Orlando?

Pollo Tropical in Orlando is open daily from 10:30 AM to midnight.

Does Pollo Tropical offer delivery service?

Yes, Pollo Tropical offers delivery service daily from 10:30 AM to 11:30 PM with an option for no-contact delivery.

Brand Certified Facts from Pollo Tropical

Pollo Tropical partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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