Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.9
3,134 reviews
5 stars
1,727
4 stars
499
3 stars
272
2 stars
155
1 star
481
What are people saying?
AI-generated from recent customer reviews
Service Quality
Many customers praised the friendly and attentive service from staff members like Jessy, Eduardo, and Dora, although some reported issues with slow service and missing items.
Food Quality
The food received mixed reviews; while many enjoyed the flavors and freshness, others found it bland or poorly prepared.
Cleanliness
Several reviews highlighted cleanliness issues, particularly in dining areas and bathrooms, which detracted from the overall experience.
Order Accuracy
Numerous customers reported problems with order accuracy, including missing items and incorrect orders, leading to frustration.
- IGisai gandica4 days ago1.0Wrong items and missing items on both meals. Wrong chicken, missing sauces and missing beans. Yellow rice and vegetables weren’t cooked all the way or was old because it was crunchy. Chicken didn’t taste fresh despite picking the order up on time.
- VIV Transport Inc.5 days ago5.0I had a great experience at Pollo Tropical thanks to Yaneisys. She was incredibly nice, very helpful, and made the whole visit enjoyable. Her positive attitude and great energy really stood out and made me feel welcomed from the moment I was helped. She went above and beyond to make sure everything was right with my order. Excellent customer service like hers makes a big difference—thank you, Yaneisys!
- TMTrent MellDec 30, 20251.0This is not fast food. It took 30 minutes to get my food. 15 minutes to take my order and another 15 to call my number. Brutal.
- KTKai ThompsonDec 28, 20254.0The food was really good except the quesadillas but I think I ordered wrong I ordered a chicken quesadilla without chicken and they gave the quesadilla with chicken and when I asked for a new one they gave it to me but the cheese in the quesadilla was cold and not melted but everything else was really good
- LOLiza OchoaDec 24, 20251.0This is the second time I ordered delivery for a large order and I did not receive the food. Since I ordered on pollo tropical site, uber will not help me. It was nearly impossible to get someone at the restaurant to help. I was able to get someone in catering for I help but I am never ordering delivery again. The partnership with uber does not work and it’s impossible to get service. Update: I spoke to the manager who explained that the food was ready but never picked up by uber. The food was delicious and he was very helpful in resolving the issue. Plan to pickup in the future.
Frequently Asked Questions About Pollo Tropical
What are the operating hours for Pollo Tropical in Orlando?
Pollo Tropical in Orlando is open daily from 10:30 AM to midnight.
Does Pollo Tropical offer delivery service?
Yes, Pollo Tropical offers delivery service daily from 10:30 AM to 11:30 PM with an option for no-contact delivery.
What is the address of Pollo Tropical in Orlando?
Pollo Tropical is located at 5294 North International Drive, Orlando, FL 32819, USA.
What types of cuisine does Pollo Tropical serve?
Pollo Tropical serves Cuban and Latin American cuisine, featuring fresh 24-hour citrus marinated chicken and other traditional dishes.
Does Pollo Tropical accept credit cards, and which types?
Yes, Pollo Tropical accepts payment via American Express, Discover, MasterCard, and Visa.
Is Pollo Tropical wheelchair accessible?
Yes, Pollo Tropical has wheelchair accessible entrances, seating, parking, and restrooms.
Does Pollo Tropical have outdoor seating and family-friendly amenities?
Yes, Pollo Tropical offers outdoor seating, welcomes families and children, and provides high chairs.
What nearby shopping options are close to Pollo Tropical?
Nearby shopping options include Old Navy, buybuy BABY, Ross Dress for Less, and various shoe stores like Crocs and Nine West Outlet, offering convenience for shopping before or after your meal.
Are there any beauty and wellness services near Pollo Tropical?
Yes, nearby you can find Ulta Beauty, Elegant Beauty Supplies Superstores, The Color Affair Salon, and Mister Cuts BarberShop for beauty and spa services.
What convenience stores or quick stops are near Pollo Tropical?
7-Eleven is a nearby convenience store and gas station, useful for quick errands before or after dining at Pollo Tropical.